Senior technical advisor Work, Jobs in Stockport, Gtm (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Director, Enterprise Applications
Altus Group —Manchester
- £75,000 - £100,000 a year
- Full-time
- Salesforce
- Travel
- In-person
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Senior Customer Contact Advisor (2nd line)
TLT —Manchester
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
People Partner
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- University
- Annual leave
20h
Senior FinOps / Cloud Optimisation Analyst
Softcat —Manchester
- Hybrid work
- Azure
- AWS
- School
- Flexible schedule
Senior Specialist, Client Service
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- School
Director (Coverage)
Crosslake Technologies —Manchester
- Remote
- Management
- Continuous improvement
- Organisational skills
13d
Audit Semi Senior
Cowgills —Manchester
- Analysis skills
Quick apply
Senior Technical Advisor
Knauf Insulation UK —St Helens
- Monday to Friday
- Continuous improvement
- Annual leave
- Employee assistance programme
Senior Solutions Consultant
Biorelate —Manchester
- Full-time
- Remote
- Laboratory experience
Quick apply
Construction, Design & Quality Manager
The Guinness Partnership —Oldham
- £80,897 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
VodafoneThree - Senior Onsite Advisor
Vodafone —Knutsford
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
12d
Principal Consultant- Marine Planning
APEM —Stockport
- Master's degree
- Project management
- Mentoring
6d
Environmental Technician
Strabag —Manchester
- Management
- Presentation skills
- Travel
Senior Technical Designer
Doka —Bolton
- £80,000 - £100,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Flexible schedule
13d
Client Partner
UBDS Group —Manchester
- Hybrid work
- Sales
- Leadership
Quick apply
Mergers & Acquisitions (M&A) People Consultant
National Westminster Bank PLC —Manchester
- £54,000 - £81,000 a year
- Full-time
- Hybrid work
- Human resources
- Annual leave
6d
Audit Assistant Manager
Hurst —Stockport
- Full-time
- Accounting
- Leadership
- Communication skills
- Annual leave
Quick apply
Managing Consultant – Defence / Government
NCC Group —Manchester
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Quick apply

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senior technical advisor jobs near stockport, gtm

Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

senior technical advisor jobs in stockport, gtm

Sr. Director, Customer Experience & Quality - EMEA

Director, Enterprise Applications

Senior Reporting and Insights Analyst

Senior Customer Contact Advisor (2nd line)

People Partner

Senior FinOps / Cloud Optimisation Analyst

Senior Specialist, Client Service

Director (Coverage)

Audit Semi Senior

Senior Technical Advisor

Senior Solutions Consultant

Construction, Design & Quality Manager

VodafoneThree - Senior Onsite Advisor

Principal Consultant- Marine Planning

Environmental Technician

Senior Technical Designer

Client Partner

Mergers & Acquisitions (M&A) People Consultant

Audit Assistant Manager

Managing Consultant – Defence / Government

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