E-Commerce & Operations Assistant
Location: Uxbridge, Middlesex
Salary: £24,500 - £26,000 per annum (depending on experience)
Hours: Monday to Friday, 9:30am – 6:00pm (45-minute lunch)
Job Type: Full-Time, Permanent
Please note: This is a fully office-based role and is not a remote or hybrid position. Applicants should live within a reasonable commuting distance of our offices in Uxbridge and be able to travel to work reliably each day.
About Us
We are a growing fashion and e-commerce business specialising in underwear, nightwear and loungewear, supplying both major retailers and online customers throughout the UK.
We are looking for a reliable, organised and enthusiastic E-Commerce & Operations Assistant to join our team.
This is a varied role where order processing and fulfilment will form a key part of your day-to-day responsibilities. Alongside accurately picking, packing and despatching customer orders, you will also assist with stock control, invoicing, customer service and the administration of our online sales channels.
This is an excellent opportunity for someone looking to build a long-term career within a growing e-commerce business. Whilst previous experience is beneficial, we are primarily looking for someone with the right attitude, excellent attention to detail and a willingness to learn.
Key Responsibilities
- Process, pick, pack and despatch customer orders accurately and efficiently.
- Process customer returns and exchanges.
- Receive, check and book in stock deliveries.
- Carry out regular stock counts and maintain accurate inventory records.
- Ensure stock levels remain accurate across our website and online marketplaces.
- Investigate and resolve stock discrepancies.
- Assist with customer invoicing and general administration.
- Assist with product listings and the day-to-day administration of our website and online marketplaces.
- Answer telephone enquiries professionally and assist customers where required.
- Welcome visitors and provide a friendly and professional first point of contact.
- Respond to customer enquiries by telephone and email.
- Help maintain an organised, tidy and efficient fulfilment and office environment.
- Support the wider team with general operational and administrative duties as required.
Skills & Experience Essential
- Excellent attention to detail and accuracy.
- Good numeracy skills and confidence working with figures.
- Comfortable using computers and online systems.
- Strong organisational and time management skills.
- Excellent communication and customer service skills.
- Friendly, professional and approachable manner.
- Reliable, hardworking and eager to learn.
- Ability to work independently and as part of a team.
- A proactive attitude and willingness to take ownership of your work.
Desirable
- Experience working with websites, e-commerce platforms or online marketplaces such as Amazon, eBay, Shopify, Wix or similar.
- Experience in order processing, fulfilment, stock control, inventory management or invoicing.
- Previous experience within retail, logistics, warehouse operations, customer service or e-commerce.
What We Offer
- Competitive salary of £24,500 - £26,000, depending on experience.
- Full training and ongoing development.
- Friendly and supportive working environment.
- The opportunity to learn all aspects of e-commerce, fulfilment, stock management and business operations.
- Genuine career progression opportunities for the right candidate.
- A long-term position within a successful and growing business.
If you're organised, motivated and enjoy both practical and office-based work, we'd love to hear from you.
Application Process
Due to the expected volume of applications, we may not be able to respond immediately. Shortlisted candidates will be contacted as soon as possible.
Please do not telephone or visit our offices regarding this vacancy. All applications are managed online, and our reception team cannot provide updates or discuss applications.
Strictly no recruitment agencies, please.
Pay: £24,500.00-£26,000.00 per year
Work Location: In person
