Call centre Work, Jobs in Stoke On Trent (with Salaries)

Contact Centre Collections Advisor
Advantis —Stoke-on-Trent
- £27,000 a year
- Full-time
- Business
- Communication skills
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
B2B Telemarketing Executive – Office Based
Business Telecommunications —Stoke-on-Trent
- From £25,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
Quick apply
6d
Retail Area Collector
Salvation Army Trading Co. Ltd. —Stoke-on-Trent
- £16,264.17 a year
- Part-time
- Customer service
7d
Outbound Telemarketer
Kensington Consultants Ltd —Rugeley
- £15 an hour
- Full-time
- Hybrid work
- In-person
- Communication skills
- Free parking
Quick apply
Sales Assistant
Verisure Services (UK) Limited —Stoke-on-Trent
- Full-time
- Communication skills
Quick apply
Sales & Renewals Executive
Your Repair —Stoke-on-Trent
- £26,500 a year
- Monday to Friday
- CRM software
- Communication skills
Quick apply
Contact Centre Advisor (Hybrid)
Swansway Garages —Crewe
- £25,000 a year
- Full-time
- Employee assistance programme
- Employee discount
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Macclesfield
- £3,800 a month
- Full-time
Quick apply
Contact Centre Advisor (Hybrid)
Head Office - Contact Centre —Crewe
- £25,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Telesales Executive
SG World Ltd —Crewe
- £30,000 a year
- 8 hour shift
- CRM software
- Computer literacy
- Data entry
- Free parking
- Life insurance
Quick apply
1d
Evening Customer Service Advisor
MetroRod Ltd —Macclesfield
- £12.86 an hour
- Full-time
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
6d
Helpdesk & Switchboard Operator
ISS Facility Services —Macclesfield
- £12.71 an hour
- Rotating shift
- Communication skills
Weekend Customer Service Agent
MetroRod Ltd —Macclesfield
- £12.86 an hour
- Weekend availability
- Free parking
- Annual leave
Quick apply
6d
Customer Service Agent
Breedon Group plc —Buxton
- Full-time
- Continuous improvement
- Free parking
Quick apply
13d
Out of hours Contact Centre Supervisor
MetroRod Ltd —Macclesfield
- £29,187 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Trainee Sales Adisor
Radius Limited —Crewe
- Full-time
- Annual leave
Quick apply
1h
Sales Executive
Verisure Services (UK) Limited —Leek
- Full-time
- Communication skills
Quick apply
Telesales Agent
Radius Limited —Crewe
- Full-time
- Business development
- Communication skills
- Employee discount
Quick apply
Inbound Sales Advisor
Radius Limited —Crewe
- Full-time
- Communication skills
Quick apply
Telesales / Business Developer
Howdens Joinery Co. —Trench
- Full-time
- Business development
- Annual leave
- Employee discount
8d

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call centre jobs near stoke on trent

Contact Centre Collections Advisor

Advantis
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£27,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Employee mentoring programme
Company pension
Company events
Employee assistance programme
Gym membership
Paid volunteer time
Enhanced maternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Outbound debtor call management
Arrears management
Customer interaction
Outbound calling
Business
Communication skills
Negotiation

Full job description

Job Description:

At Advantis Credit, our Collections Agents are the heartbeat of what we do. You’ll be on the frontline – connecting with customers, breaking down stigmas around debt, and guiding them toward solutions that work for everyone. With 150 of our 250-strong team in Contact Centre Collections, this is where we live and breathe customer care.

What You’ll Do

Handle both inbound and outbound calls, expertly navigating conversations to collect overdue payments
Build rapport and empathy quickly, tailoring payment plans to individual circumstances
Use top-tier communication and negotiation skills to reach fair, respectful resolutions
Aim for “first call resolution” on every interaction, balancing speed with quality
Escalate complex queries and disputes to the right team when needed

Who You Are

A natural communicator who thrives on conversation and problem-solving
Empathetic and non-judgmental, valuing the diverse life experiences that shape different customer journeys
Resilient in a fast-paced, target-driven environment
Organised, with the ability to juggle multiple tasks and keep accurate records
Ready to turn challenging situations into rewarding outcomes

Why Advantis?

Joining Advantis means more than just a job. In Collections, you’ll:

Break down stereotypes and help people rewrite their financial story
Work alongside a passionate, diverse team that thrives on collaboration
Develop skills you can carry anywhere: negotiation, resilience, and customer excellence

We’re proud to cultivate our home-grown talent, and this role could be your stepping-stone into the business. As you master Collections, you’ll also uncover how every department works together. Many of our colleagues began as Collections Agents and have since progressed into diverse roles across the company. With a deep understanding of our core operations and the right attitude, there’s no limit to what you can achieve here.

What We Offer

A competitive salary of £27,000 per annum, plus the opportunity to earn a performance-related bonus.

A predictable, life-friendly rotational shift pattern that supports work-life balance:
o Week A: Monday–Friday, 08:00–16:30
o Week B: Monday–Friday, 10:30–19:00
o One Saturday in four: 09:00–13:00
Comprehensive induction and ongoing mentoring to make you an expert in credit and collections
A supportive culture where diversity of background and thought is celebrated
Gym membership contribution to help you stay active and healthy
Up to 35 days holiday per year (including bank holidays) for maximum rest and recharge
Two paid volunteering days per year to support a charity of your choice
A generous death in service benefit for peace of mind for you and your family
Employee Assistance Programme offering confidential support whenever you need it
On-site mental health first aiders to provide immediate care and support
Free access to on-demand dental services for your oral health needs
Long service awards that recognise and reward your dedication
Enhanced family leave policies to support growing families
A pension scheme to help secure your future
Regular employee awards, incentives and social events to celebrate success
Free on-site parking for your convenience
A corporate football team for friendly competition and team spirit
Free tea and coffee throughout the day to keep you fuelled
Annual eye tests and contributions to prescription glasses where needed
An accessible location, just a short walk from Stoke-on-Trent train station
A refer-a-friend scheme with rewards when your connections join our team

Ready to make a real impact and build your career? We want to hear from you! We are currently recruiting for our September cohort.

Pay: £27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee mentoring programme
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

call centre jobs in stoke on trent

Contact Centre Collections Advisor

B2B Telemarketing Executive – Office Based

Retail Area Collector

Outbound Telemarketer

Sales Assistant

Sales & Renewals Executive

Contact Centre Advisor (Hybrid)

JUNIOR SALES CONSULTANT

Contact Centre Advisor (Hybrid)

Telesales Executive

Evening Customer Service Advisor

Helpdesk & Switchboard Operator

Weekend Customer Service Agent

Customer Service Agent

Out of hours Contact Centre Supervisor

Trainee Sales Adisor

Sales Executive

Telesales Agent

Inbound Sales Advisor

Telesales / Business Developer

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