Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation.
We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.
This is an exciting opportunity for a proven Warehouse Operations Manager to take a senior leadership role within a fast‑moving FMCG or retail warehouse operation. We currently have two opportunities available – 1x days and 1x nights – leading large teams, managing complexity and helping shape a growing and evolving site. This role is ideally suited to a proven warehouse leader with union experience gained within FMCG or retail logistics, supply chain or distribution environments
What’s in it for you?
Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special.
- 20% M&S discount on most things from furniture, fashion and food
- Discounted rates on healthcare cash plan
- Private Medical Healthcare
- Attractive annual bonus scheme, based on M&S performance and personal objectives
- Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
- Amazing perks and discounts via our App to major restaurants and retailers
- Access to a wide range of wellbeing support – including our Employee Assistance Programme
- A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
- Cycle to work scheme
Role details:
Salary: £50,000 to £53,000 DOE + Shift Premium (Unsocial hours)
Hours: 38.5 hours per week
Working pattern: 4 ON, 4 OFF | 1x DAYS - 06:00 TO 18:00 | 1x NIGHTS 18:00 TO 06:00 (A level of flexibility is expected to ensure effective operational coverage)
Location: Gist Limited, Crewe, CW1 6FB
What you’ll do:
- Lead, engage and develop front-line management and operational teams to deliver a safe, efficient and high-performing warehouse operation
- Take ownership of shift performance, while contributing to overall site performance across the full 24-hour operation
- Work collaboratively with fellow Warehouse Operations Managers to ensure consistency in standards, processes and decision-making across all shifts
- Ensure robust communication and structured handovers between shifts to maintain operational continuity
- Deliver against customer requirements, ensuring service, productivity and cost targets are consistently achieved
- Maintain high standards of health & safety, compliance and operational best practice
- Build strong working relationships with key stakeholders, including colleagues, customers and union representatives, within a heavily unionised environment
- Support the ongoing development of the operation, embedding best practice and contributing to continuous improvement initiatives
Who you are:
- Proven experience operating at Warehouse Operations Manager level (or equivalent) within a fast‑paced warehouse, distribution, or logistics environment
- Strong operational leadership experience within a warehouse setting, with accountability for end‑to‑end shift performance and delivery
- Demonstrable experience of leading large teams in a high‑volume, heavily unionised environment, including effective engagement with union representatives
- Experience gained within the FMCG and/or retail sector, ideally supporting complex supply chain or distribution operations
- Strong leadership and people management skills, with the ability to engage teams and drive performance through others
- Experience of working within a growing or evolving operation, with the ability to implement structure, consistency, and scalable processes
- Strong operational awareness, with the ability to make effective decisions in a fast‑paced and complex environment
- Excellent communication and collaboration skills, with the ability to work effectively as part of a wider management team across a 24/7 operation
- Good understanding of warehouse processes, health & safety standards, and operational compliance
Why Gist?
At Gist we are united by our core values; with safety and people at the heart of everything do, we are progressive, accountable, collaborative, and ethical.
Our objective is to establish a performance-focused environment that is fair and inclusive, where everyone can develop, and connect meaningfully to their manager, the Gist vision, and M&S. We are fiercely protective of everyone’s health, safety, and wellbeing, and align firmly to M&S’s sustainability commitments in Plan A.
Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era. As part of the M&S group, there’s never been a better time to be part of our team. Join us and make an immediate impact.
Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it’s meaningful to you, it’s important to us.
Our Internal Recruitment Team fulfil all vacancies on a direct basis. Unsolicited contact by unapproved agencies (sharing speculative CVs) will not be accepted and introductory fees will not apply.
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