Senior customer service Work, Jobs in Stoke On Trent, Eng (with Salaries)

Customer Services Manager
Halcyon Days —Stoke-on-Trent
- £28,000 - £34,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
1d
Sales Controller | Senior Sales Executive | Sales Specialist | Business Manager
Holdcroft —Stoke-on-Trent
- Weekend availability
- Communication skills
Quick apply
Business Development Executive
Service Innovation Group UK —Stoke-on-Trent
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Senior Claims Handler EL/PL
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Site Operations Lead
Simarco —Stoke-on-Trent
- Full-time
- Management
- Microsoft Office
- Leadership
- Annual leave
Quick apply
Aftersales Manager
Law Truck Centre Ltd —Stoke-on-Trent
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
10d
Site Manager
The Vella Group —Stoke-on-Trent
- £50,000 - £55,000 a year
- Full-time
- Childcare
- Contracts
- Negotiation
- Free parking
- Employee discount
Quick apply
Graduate Management Trainee - Stoke on Trent
Enterprise Mobility —Stoke-on-Trent
- Full-time
- Sales
- Customer service
- Bachelor's degree
Sales Order Processor : Dropship (12 month FTC)
RKW —Stoke-on-Trent
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Junior People Partner
Hometree Group —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- IT
- In-person
- Employee discount
Quick apply
12d
Commercial/Industrial Electrician
Midlands Power Networks Ltd —Stoke-on-Trent
- From £60,000 a year
- Full-time
- Maintenance
- Electrical experience
- Bachelor's degree
- Free parking
- Life insurance
Quick apply
11d
Sales Coordinator
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexitime
Quick apply
2h
Operations Manager
Ocado Logistics —Stoke-on-Trent
- Full-time
- Data analysis skills
- Analysis skills
- Leadership
- Employee assistance programme
- Employee discount
Director Of Sales - Yarnfield Park - The Venues Collection
Levy —Stone
- Hybrid work
- Sales
- In-person
- Employee assistance programme
- Employee discount
SIA Security Officer/Gateman
SIA Security Services Ltd —Stoke-on-Trent
- £12.75 an hour
- Overtime
- Customer service
- English
- First Aid Certification
Quick apply
2d
Customer Service & Despatch Associate (Fixed Term)
Biocomposites —Stoke-on-Trent
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
Self Employed - SIA Security Officer/Gateman
SIA Security Services Ltd —Stoke-on-Trent
- £12.75 an hour
- Overtime
- Customer service
- English
- First Aid Certification
Quick apply
8d
Senior Operations Manager – Stafford Facility
Caterpillar —Stafford
- £88,251 a year
- Full-time
- Annual leave
11d
Transport Operations Manager
Gist Limited —Crewe
- £50,000 - £53,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Operational Support Officer
HM Courts & Tribunal Service —Stoke-on-Trent
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Work from home
8d

I want to receive the latest job alerts for senior customer service in stoke on trent, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service jobs near stoke on trent, eng

Customer Services Manager

Halcyon Days -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£28,000 - £34,000 a year
1 day ago

Qualifications

Spanish
Sage
Multilingual
Customer service
English
Analysis skills
Supervising experience
Customer support
Leadership
Communication skills

Full job description

Job Summary

We are seeking a highly motivated and experienced Customer Services Manager to lead our customer support team. The successful candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, and fostering a customer-centric environment. This role requires strong leadership, excellent communication skills, and the ability to manage multiple priorities effectively. The ideal applicant will possess supervisory experience and demonstrate analytical skills to optimise customer satisfaction and operational efficiency.

Duties

Lead and supervise the customer service team to ensure high standards of service are maintained at all times.
Develop and implement customer service policies, procedures, and standards to enhance overall client experience.
Analyse customer feedback and service metrics to identify areas for improvement and implement strategic solutions.
Coordinate with other departments to resolve complex issues promptly and effectively.
Train, mentor, and motivate team members to achieve individual and collective goals.
Manage escalations professionally, maintaining positive relationships with clients.
Prepare regular reports on team performance, customer satisfaction levels, and operational challenges for senior management.
Foster a positive work environment that promotes teamwork, continuous learning, and professional development.

Experience

Proven management or supervisory experience within a customer service environment.
Strong leadership skills with the ability to inspire and guide teams towards achieving organisational objectives.
Excellent communication skills in both English and Spanish; multilingual abilities are advantageous.
Demonstrable analysis skills to interpret data and derive actionable insights for process improvements.
Experience in developing training programmes and coaching staff for optimal performance.
Familiarity with customer relationship management (CRM) systems and SAGE is preferred.
Previous experience in a multicultural or diverse environment is desirable.

This role offers an exciting opportunity for a dedicated professional eager to make a significant impact within our organisation by delivering outstanding customer service through effective leadership and strategic management.

Pay: £28,000.00-£34,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior customer service jobs in stoke on trent, eng

Customer Services Manager

Sales Controller | Senior Sales Executive | Sales Specialist | Business Manager

Business Development Executive

Senior Claims Handler EL/PL

Site Operations Lead

Aftersales Manager

Site Manager

Graduate Management Trainee - Stoke on Trent

Sales Order Processor : Dropship (12 month FTC)

Junior People Partner

Commercial/Industrial Electrician

Sales Coordinator

Operations Manager

Director Of Sales - Yarnfield Park - The Venues Collection

SIA Security Officer/Gateman

Customer Service & Despatch Associate (Fixed Term)

Self Employed - SIA Security Officer/Gateman

Senior Operations Manager – Stafford Facility

Transport Operations Manager

Operational Support Officer

I want to receive the latest job alerts for senior customer service in stoke on trent, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected