Specialist customer care Work, Jobs in Stoke On Trent, Eng (with Salaries)

Retail Assistant
St Paul's Centre —Crewe
- From £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Sales - Sales Advisor - UK
New Look —Newcastle-under-Lyme
- Part-time
- Microsoft Word
11d
Office Administrator
Midlands Partnership University NHS Foundation Trust —Longton
- £25,760 - £27,476 a year
- Part-time
- Hybrid work
- Hospital
- Organisational skills
- Computer skills
11d
Junior People Partner
Hometree Group —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- IT
- In-person
- Employee discount
Quick apply
13d
Specialist Customer Care
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
2d
VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount
Rehabilitation Specialist
Nuffield Health —Newcastle-under-Lyme
- Up to £28,000 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Free parking
- Employee discount
6d
Recovery Worker
WithYou —Hanley
- £26,250 - £30,900 a year
- Care plans
- Communication skills
- Annual leave
- Referral programme
11d
Income Specialist
Staffs Housing —Stoke-on-Trent
- £32,251.83 a year
- Full-time
- Driving
- Organisational skills
- Leadership
Customer Support Advisor
Your Repair —Stoke-on-Trent
- £26,500 a year
- Full-time
- Customer service
- Plumbing
- Care plans
- Flexible schedule
Quick apply
Site Manager
The Vella Group —Stoke-on-Trent
- £50,000 - £55,000 a year
- Full-time
- Childcare
- Contracts
- Negotiation
- Free parking
- Employee discount
Quick apply
Community Fundraising and Research Executive
Midlands Air Ambulance Charity —Shifnal
- £26,000 - £27,500 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Administrative experience
- Free parking
- Store discount
Quick apply
6d
Sales & Renewals Executive
Your Repair —Stoke-on-Trent
- £26,500 a year
- Monday to Friday
- Sales
- Customer service
- Care plans
Quick apply
Customer & Product Retention Specialist
JCB —Uttoxeter
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Gym membership
2d
Adult & Paediatric Administrator/Crisis Worker- Staffs (Bank)
Mountain Healthcare —Stoke-on-Trent
- £30.56 - £40.24 an hour
- 8 hour shift
- Administrative experience
- Organisational skills
- IT
- Annual leave
Quick apply
Case Consultant
The Wrekin Housing Group Limited —Telford
- £42,642 a year
- IT
3d
Specialist Housing Case Manager
The Wrekin Housing Group Limited —Telford
- £35,009 a year
- IT
3d
Case Consultant
Housing Plus Group —Telford
- £42,642 a year
- Full-time
- IT
3d
VodafoneThree - Operations Support Senior Specialist
VodafoneThree —Stoke-on-Trent
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
Quick apply
4d
Senior Finance Assistant
Compassionate Care Group —Altrincham
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Accounting
- IT
Quick apply
12d

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specialist customer care jobs near stoke on trent, eng

Retail Assistant

St Paul's Centre
Crewe

Quick apply

Job details

Permanent | Full-time
From £12.71 an hour
7 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

Job Overview
St Paul’s Centre is a well-established local charity based in the centre of Crewe. Since 1986 it has provided a range of services focused on meeting local practical need. It is a growing charity inspired by its Christian beliefs and driven by a passion to help and support people in their times of hardship.

The Retail Assistant is an exciting new role supporting the Physical Retail Lead, in maximising the income and ultimate profitability generated by the charity’s physical retail sales to ensure the charity can achieve its desired outcomes and objectives. This may involve work at the charity’s new retail outlet in Crewe town centre, the saleroom at the Church Building and Online sales via eBay.

Main Tasks

Delivering exceptional customer service to achieve improved customer satisfaction. Interacting with customers to identify their needs and preferences.

Advise customers on products and promotions and promote the wider retail activities of the charity, cross-selling where possible.

Operating point-of-sale equipment and ensuring till accuracy.

Keeping the store fully stocked and appealing to customers, rotating stock content and displays when required.

Maintaining the highest level of visual merchandising including displays and general store conditions and cleanliness.

Unpacking deliveries, verifying quantity and quality, ensuring everything is priced and restocking shelves.

Enforcing in-store security and health and safety procedures and regulations.

Preparing listings including pricing, photographs, product information and accurate and honest descriptions. In-depth research may also be required for specialist, high value or bespoke items.

Keeping the online store fully stocked and appealing to customers, rotating stock content monitoring pricing and performance.

Packaging orders for postage, preparing labels and paperwork and ensuring dispatch in time with the guidelines set by eBay.

Developing an in-depth knowledge and understanding of how the charity’s retail activity supports the many community-based projects delivered by the charity and understanding the true worth of each customer to the charity’s objectives.

Person Specification (Essential)

Retail or Online Retail experience, ideally in a high-street setting or a charity environment.

Passionate about retail, customer service and the charity sector.

Strong organisational skills with the ability to handle various tasks and resources simultaneously.

Excellent time management skills and the ability to meet deadlines.

An effective communicator.

Someone who thrives on challenge and who can identify problems and generate effective and correct solutions.

A problem-solving aptitude with a ‘can-do’ attitude

Someone who is adaptable and thrives in a dynamic and changing environment.

Attention to detail and a clinical approach to detail, accuracy and factuality.

Team player - Must be flexible and able to balance own workload whilst contributing to a wider team with varying levels of priority and display a positive can-do attitude.

A minimum of GCSE English & Maths at grade 4 / C.

Proficiency in Microsoft Office suite - Experience with Word, Excel, PowerPoint, and Outlook.

The Values of St Paul’s Centre

As a Christian organisation we will:

· Seek to share our faith in Jesus Christ.

· Employ best business practice at all times.

· Use our people, money, facilities and time to the best use of those who need our help.

· Be credible, dependable, caring and trustworthy.

· Strive to be environmentally friendly.

To those who work with us we will:

· Provide a safe, healthy and supportive environment in which to work.

· Be honest, open and clear in all of our communications.

· Treat each person with fairness, respect and care.

· Have an agreed personal development plan.

· Encourage each person to share and promote these values.

To those who need our help we will:

· Give the best quality help we can.

· Respond as fast as we can.

· Treat each person with respect.

· Provide an honest and friendly service.

· Act as advocates for them.

Application deadline is 12pm Friday 13 March 2026, and we hope to be interviewing shortlisted candidates at St Paul’s Centre Week Commencing 23 March 2026.

Job Types: Full-time, Permanent

Pay: From £12.71 per hour

Application question(s):

Do you have a minimum of GCSE English & Maths at grade 4 / C.
2+ years retail experience, ideally in a high-street setting or a charity environment.
Tell us about your passion for retail

Work Location: In person

Quick apply

Refine Your Search

specialist customer care jobs in stoke on trent, eng

Retail Assistant

Sales - Sales Advisor - UK

Office Administrator

Junior People Partner

Specialist Customer Care

VodafoneThree - Complex Complaints Specialist

Rehabilitation Specialist

Recovery Worker

Income Specialist

Customer Support Advisor

Site Manager

Community Fundraising and Research Executive

Sales & Renewals Executive

Customer & Product Retention Specialist

Adult & Paediatric Administrator/Crisis Worker- Staffs (Bank)

Case Consultant

Specialist Housing Case Manager

Case Consultant

VodafoneThree - Operations Support Senior Specialist

Senior Finance Assistant

I want to receive the latest job alerts for specialist customer care in stoke on trent, eng

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