Support manager Work, Jobs in Stoke On Trent, Eng (with Salaries)

VIP Account Manager
FOODHUB —Stoke-on-Trent
- £34,494 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- POS
- Annual leave
- Employee assistance programme
Quick apply
11h
Water Hygiene Account Manager
Environmental Essentials Ltd —Newcastle-under-Lyme
- £45,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Patient Flow Coordinator
Midlands Partnership University NHS Foundation Trust —Stoke-on-Trent
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
7d
Area Support Manager - FTC
IVC —Stoke-on-Trent
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Travel
- Human resources
- Employee discount
Production Assistant
ID2 Media Ltd. —Stoke-on-Trent
- Full-time
- Computer literacy
- English
- Research
Quick apply
Warehouse Manager
Mountain Group —Stoke-on-Trent
- £35,000 a year
- Full-time
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
8d
Care Home Manager
Careconcepts Ltd —Stoke-on-Trent
- £50,000 a year
- Temporary
- Customer service
- Administrative experience
- Supervising experience
- Free parking
Quick apply
5d
Payroll Officer
Ryland Automotive —Stoke-on-Trent
- Up to £30,000 a year
- Part-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
VodafoneThree - VIP Executive
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Employee discount
7d
Sales Project Coordinator
Benx —Stoke-on-Trent
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
Deputy Manager
Clay Housing LTD —Stoke-on-Trent
- From £30,000 a year
- Full-time
- In-person
- Leadership
- Free parking
Quick apply
6d
Padel Manager
Powerleague —Stoke-on-Trent
- Weekend availability
- Hospitality
- Management
- Sales
- Employee discount
Quick apply
2d
Delivery Manager
Booker Group —Stoke-on-Trent
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
CQC Registered Manager
Careconcepts Ltd —Stoke-on-Trent
- £50,000 a year
- Full-time
- Medication administration
- Nursing home
- In-person
Quick apply
5d
Team Manager
Ocado Logistics —Stoke-on-Trent
- Weekend availability
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Health & Safety Co-ordinator
TCS JOHN HUXLEY EUROPE LTD —Stoke-on-Trent
- Up to £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
14d
Registered Manager - Stoke on Trent
Crystal Care Solutions Ltd —Stoke-on-Trent
- £55,500 - £69,500 a year
- Weekend availability
- Management
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Children's Senior Support Worker - Changing Lives & Grow with us!
Vitality Care Residential Limited —Stoke-on-Trent
- £29,000 - £33,000 a year
- Weekend availability
- Childcare
- Medication administration
- In-person
- Free parking
- Paid training
Quick apply
13d
Warehouse Supervisor
Bathroom Mountain —Stoke-on-Trent
- £28,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Free parking
- Employee discount
Quick apply
Operations Manager
Production Solutions Group —Stoke-on-Trent
- £42,500 - £47,500 a year
- Full-time
- Carpentry
- Management
- Computer literacy
Quick apply
3d

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VIP Account Manager

FOODHUB -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£34,494 a year
11 hours ago

Benefits

Cycle to work scheme
Annual leave
Tech scheme
Employee assistance programme
Private medical insurance
Gym membership

Qualifications

CRM software
Technical troubleshooting
Driving Licence
Client engagement
Technical support
POS
B2B
Organisational skills
Relationship management
Customer support
Customer interaction
Account management
Communication skills
Help desk

Full job description

VIP Account Manager

About Foodhub

Foodhub is an international hospitality technology company providing online ordering, EPOS, payment solutions, self-service kiosks, and digital technology to hospitality businesses across the globe, including the UK, Ireland, America, and ANZ.

With our global headquarters in Dublin and our business continuing to grow internationally, we're looking for people who enjoy building strong relationships, taking ownership, solving problems, and making a real impact. At Foodhub, innovation, customer success, and collaboration are at the heart of everything we do.

We pride ourselves on delivering cutting-edge technology backed by exceptional customer service, helping thousands of hospitality businesses grow and succeed every day.

About the Role

As a VIP Account Manager, you will be the dedicated point of contact for a portfolio of our highest-value customers, ensuring they receive exceptional service and support throughout their journey with Foodhub.

This is a hybrid role that combines Customer Service, Account Management, Technical Support, Escalation Management, and Field Relationship Management. You'll take ownership of customer enquiries, manage escalations through to resolution, provide first-line technical support, and work closely with internal teams to deliver an outstanding customer experience.

As part of the role, you'll also conduct customer field visits once or twice per week, or as business needs require, to strengthen relationships, resolve complex issues, provide onsite technical assistance, and ensure our customers are getting the very best from Foodhub's products and services.

Key Responsibilities

Manage a portfolio of VIP and Platinum customers, acting as their trusted advisor and primary point of contact.
Deliver exceptional customer service by responding to enquiries promptly, professionally, and with a customer-first approach.
Take ownership of customer issues from initial contact through to successful resolution, ensuring a seamless customer experience.
Manage customer escalations by collaborating with Technical Support, Product, Operations, and other internal teams to deliver timely resolutions.
Develop and maintain a strong technical understanding of Foodhub's products, including EPOS systems, online ordering platforms, payment solutions, kiosks, and hardware.
Provide first-line technical troubleshooting and confidently guide customers through common software and hardware issues.
Escalate complex technical issues where appropriate while maintaining ownership and keeping customers informed throughout the resolution process.
Conduct proactive account reviews to identify opportunities to improve customer satisfaction, retention, and product adoption.
Provide customers with product guidance, best practice recommendations, refresher training, and support to maximise the value of Foodhub's solutions.
Conduct field visits once or twice per week, or as business needs require, to resolve customer issues, provide onsite technical support, strengthen customer relationships, and ensure operational success.
Build long-term relationships with customers through regular engagement and proactive communication.
Maintain accurate records of customer interactions, support cases, field visits, and account activity within the CRM system.
Identify recurring customer challenges and work with internal stakeholders to improve products, services, and processes.
Meet customer satisfaction (CSAT), service level agreements (SLAs), retention, and account management objectives.

What We're Looking For Essential

Previous experience in Customer Service, Customer Success, Account Management, Technical Support, Client Services, or Relationship Management within a B2B environment.
Proven experience handling customer escalations and resolving complex customer issues.
Excellent communication and interpersonal skills with the ability to build trusted customer relationships.
Strong customer service mindset with a passion for delivering outstanding customer experiences.
Good technical understanding and confidence in learning and supporting software and hardware solutions.
Ability to troubleshoot basic technical issues and work effectively alongside technical teams.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Comfortable working independently while taking ownership of customer accounts.
Willingness to travel for customer visits once or twice per week, or as required by the business.
Full UK Driving Licence and access to a vehicle.

Desirable

Experience working with EPOS, POS, Hospitality Technology, SaaS, FinTech, Payment Solutions, or Retail Technology.
Previous experience supporting restaurants, hospitality, retail, or multi-site businesses.
Experience using CRM systems and customer support or ticketing platforms.
Previous field-based customer support or technical support experience.

Benefits

33 days annual leave (inclusive of Bank Holidays)
5 Flexible Bank Holidays
Holiday Exchange Scheme – Buy up to 5 additional days each year
Employee Assistance Programme
Wellness Scheme
Discount Hub
Cycle to Work Scheme
Gym Membership Contribution
Mobile & Tech Salary Sacrifice Scheme
Private Medical Insurance Options
Death in Service Cover
Career development and progression opportunities

Pay: £34,494.00 per year

Experience:

Account management: 2 years (required)
Customer support: 1 year (required)
Technical support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Location:

Stoke-on-Trent ST4 3NR (required)

Work Location: In person

Quick apply

Refine Your Search

support manager jobs in stoke on trent, eng

VIP Account Manager

Water Hygiene Account Manager

Patient Flow Coordinator

Area Support Manager - FTC

Production Assistant

Warehouse Manager

Care Home Manager

Payroll Officer

VodafoneThree - VIP Executive

Sales Project Coordinator

Deputy Manager

Padel Manager

Delivery Manager

CQC Registered Manager

Team Manager

Health & Safety Co-ordinator

Registered Manager - Stoke on Trent

Children's Senior Support Worker - Changing Lives & Grow with us!

Warehouse Supervisor

Operations Manager

I want to receive the latest job alerts for support manager in stoke on trent, eng

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