Customer service/sales representative Work, Jobs in Stoke On Trent, Sts (with Salaries)

Customer Service Representative
Freedom Fibre —Newcastle
- Temporary
- Hybrid work
- Sales
- Customer service
- Continuous improvement
3d
Territory Representative
Howdens Joinery Co. —Meir
- Full-time
- Sales
- Annual leave
- Employee discount
1d
Retail Sales Assistant
Smart School Uniform —Newcastle-under-Lyme
- £8.00 - £12.75 an hour
- Temporary
- Bilingual
- Merchandising
- Organisational skills
- Store discount
- Employee discount
Quick apply
13d
Sales Development Representative
Return on Investment Ltd —Nantwich
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leek
- £3,800 a month
- Full-time
- Sales
Quick apply
Sales & Renewals Executive
Your Repair —Stoke-on-Trent
- £26,500 a year
- Monday to Friday
- Sales
- Customer service
- Care plans
Quick apply
Sales Support Executive
EDS Couriers —Cannock
- From £26,624 a year
- Full-time
- English
- In-person
- Communication skills
- Free parking
Quick apply
11d
Junior Commercial Advisor
Verisure Services (UK) Limited —Leek
- £3,800 a month
- Full-time
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leek
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Sales - Sales Advisor - UK
New Look —Stafford
- Part-time
- Microsoft Word
Field Sales Representative - Suzuki
Stoneacre —Stoke-on-Trent
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
11d
Sales Administrator - 9 months Fixed-Term Contract (Hybrid Working)
TrustFord —Wilmslow
- From £13.52 an hour
- Hybrid work
- Hotel
- Annual leave
- Employee discount
Quick apply
Enquiry Centre Advisors
Capita —Stafford
- From £26,227.50 a year
- Full-time
Inbound Enquiry Centre Advisors - Stafford
Capita Health Assessment Advisory Service —Stafford
- From £26,227.50 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Area Sales Representative
Travis Perkins —Telford
- Weekend availability
- Employee discount
Technical Service & Sales Representative – Timber Manufacturing Markets
MTK Group —Middlewich
- Full-time
- Customer service
- Presentation skills
- Construction
- Free parking
- Profit sharing
Quick apply
Sales Agent
Radius Limited —Crewe
- Full-time
- Sales
- Salesforce
- Microsoft Office
- Employee discount
Quick apply
Estate Agency Accompanied Viewer - Whitchurch
Halls Holdings Ltd —Whitchurch
- From £12.71 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
Quick apply
8d
SALES EXECUTIVE
Verisure Services (UK) Limited —Cannock
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Administration Account & Inside Sales
Mycronic —Macclesfield
- Full-time
- Microsoft Excel
- Administrative experience
- IT
Quick apply

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customer service/sales representative jobs near stoke on trent, sts

Customer Service Representative

Freedom Fibre -
Newcastle

Apply Now

Job details

Temporary
3 days ago

Qualifications

Sales
Customer service
Upselling
Continuous improvement
Telecommunication
NVQ
Communication skills

Full job description

Job Type: Temporary

Job Title: Customer Service Representative

Department: Customer Services

Reports To: Customer & Service Delivery Manager

Main Responsibilities

As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries, troubleshooting service issues and ensuring customers satisfaction with LilaConnect products and services.

Key Responsibilities

Act as the first point of contact for customers, responding to enquiries via phone, email, chat, social media and the ticketing platform.

Provide clear, accurate information on products, services, billing and technical support.

Manage customer orders, upgrades, cancellations and account modifications.

Maintain accurate, detailed records of all customer interactions in the CRM system.

Investigate and resolve customer issues, coordinating with internal teams where needed.

Escalate complex or unresolved issues to senior colleagues when appropriate.

Follow up with customers to confirm resolution and ensure satisfaction.

Meet or exceed performance metrics including call handling time, customer satisfaction, and first‑time resolution.

Contribute to continuous improvement of customer service processes and overall customer experience.

Stay up to date with current products, promotions, policies and service changes.

Personal Attributes

Strong customer‑focused attitude.

Patience, empathy and professionalism when dealing with challenging situations.

Positive approach to problem‑solving and conflict resolution.

Adaptable and able to manage changing customer needs and technologies.

Team‑oriented, collaborative and motivated to achieve high service standards.

Skills and Experience

Essential

Proven experience in a customer service role within the utilities sector (preferably telecoms).

Excellent verbal and written communication skills.

Strong problem‑solving ability with a proactive approach to issue resolution.

Technical understanding of FTTx products, ISP fibre broadband, router connectivity issues, switches and IP addressing.

Ability to use CRM systems and maintain accurate records.

Flexibility to meet contact centre operating hours.

Desirable

Experience working in telecoms, particularly fibre‑based services.

Previous customer service or contact centre training.

Experience in a service support environment.

Familiarity with service desk/ticketing platforms.

Sales or upselling skills.

Proficiency with CRM systems and digital communication tools.

Qualifications

Customer Service experience

Customer Service NVQ Level 3.

Freedom Fibre recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Fibre and will receive instruction directly from us to do so. Freedom Fibre is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.

As such, Freedom Fibre reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Fibre Preferred 2nd tier Supplier or independently by the candidate themselves.

Submission of any unsolicited CV's and proposals to Freedom Fibre will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.

Apply Now

Refine Your Search

customer service/sales representative jobs in stoke on trent, sts

Customer Service Representative

Territory Representative

Retail Sales Assistant

Sales Development Representative

JUNIOR SALES ADVISOR

Sales & Renewals Executive

Sales Support Executive

Junior Commercial Advisor

JUNIOR SALES CONSULTANT

Sales - Sales Advisor - UK

Field Sales Representative - Suzuki

Sales Administrator - 9 months Fixed-Term Contract (Hybrid Working)

Enquiry Centre Advisors

Inbound Enquiry Centre Advisors - Stafford

Area Sales Representative

Technical Service & Sales Representative – Timber Manufacturing Markets

Sales Agent

Estate Agency Accompanied Viewer - Whitchurch

SALES EXECUTIVE

Administration Account & Inside Sales

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