Head of customer service Work, Jobs in Stoke On Trent, Sts (with Salaries)

Head of Operations
Kidsgrove Sports Centre —Stoke-on-Trent
- £30,000 - £35,000 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Sick pay
Quick apply
1d
Progress Chaser
Swansway Garages —Stoke-on-Trent
- £23,000 a year
- Full-time
- Sales
- Employee assistance programme
- Employee discount
Service Colleague (Express)
ASDA —Stoke-on-Trent
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
2d
Progress Chaser
Audi —Stoke-on-Trent
- £23,000 a year
- Full-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Project Support Administrator
Environmental Essentials Ltd —Newcastle-under-Lyme
- £25,500 a year
- Full-time
- Microsoft Office
- Accounting
- Contracts
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Marketing Coordinator
Holdcroft —Stoke-on-Trent
- £28,000 - £30,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
Supervisor
W Boyes & Co Ltd —Stoke-on-Trent
- £13.71 an hour
- Part-time
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply
5d
Head of Defence Training Services (LR10)
AQUILA —Shrewsbury
- £80,000 - £90,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Recreational Assistant
Edu-Lettings UK Ltd —Stoke-on-Trent
- Up to £12.71 an hour
- Part-time
- Customer service
- In-person
- School
- Free parking
- Health & wellbeing programme
Quick apply
13d
Head of Delivery
Scottish Power —Middlewich
- £70,800 - £88,500 a year
- Management
- Customer service
- Engineering
- Annual leave
- Employee discount
7d
Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
12d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
1d
Customer Assistant - Fashion, Home & Beauty - Wolstanton Stoke
Marks & Spencer —Newcastle-under-Lyme
- £13.41 an hour
- Part-time
- Employee discount
10d
Head of Sales - Distribution
Project Better Energy —Burton-On-Trent
- £70,000 - £90,000 a year
- Full-time
- CRM software
- Sales
- In-person
- Employee assistance programme
Quick apply
16h
Retail Sales Assistant - Longton
W Boyes & Co Ltd —Stoke-on-Trent
- £8.00 - £12.71 an hour
- Part-time
- In-person
- Employee discount
Quick apply
5d
Service Colleague
ASDA —Leek
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
4d
Strategic Partnerships Manager
VEYL LTD —Stone
- £26,000 - £85,000 a year
- Full-time
- Hospitality
- Business development
- Organisational skills
- Free parking
Quick apply
1d
Collections Manager
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Team management
Quick apply
Marketing Campaign Manager
Holdcroft —Stoke-on-Trent
- £28,000 - £30,000 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Marketing
- Employee assistance programme
- Referral programme
6d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme

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head of customer service jobs near stoke on trent, sts

Head of Operations

Kidsgrove Sports Centre -
Stoke-on-Trent

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
1 day ago

Benefits

On-site gym
Company pension
Sick pay
On-site parking
Free fitness classes

Qualifications

Safeguarding Certification
Management
Customer service
Microsoft Office
Organisational skills
Business
Leadership
Communication skills

Full job description

Head of Operations

Kidsgrove Sports Centre CIO

Responsible to: General Manager

Purpose of the Role

This is an exciting opportunity to become the operational lead at one of Staffordshire's busiest community leisure centres.

Working closely with the General Manager, the Operations Manager will oversee the day-to-day operation of the centre, ensuring exceptional customer service, outstanding health and safety standards, strong financial performance and an engaged, motivated workforce.

As the General Manager's deputy, you will provide leadership to the Duty Management team and operational staff, embedding a culture of accountability, professionalism and continuous improvement.

This is a hands-on leadership role. You'll be just as comfortable supporting staff poolside or resolving operational challenges as you are analysing performance, developing people and improving systems.

Key Responsibilities

Operational Leadership

Lead the day-to-day operation of the sports centre.
Deputise for the General Manager when required.
Manage Duty Managers and operational staff.
Ensure the centre operates safely, efficiently and commercially.
Drive consistently high operational standards across all departments.
Monitor daily performance and resolve operational issues.
Support the delivery of business objectives and centre growth.

Leadership & People Management

Lead, motivate and inspire the operational team.
Directly manage the Duty Managers.
Conduct one-to-one meetings, probation reviews and appraisals.
Coach and develop future leaders.
Manage performance positively and fairly.
Assist with recruitment, induction and training.
Promote a positive, supportive workplace culture.

Health & Safety

Ensure full compliance with all Health & Safety legislation.
Maintain NOPs, EAPs and risk assessments.
Lead accident and incident investigations.
Ensure statutory compliance across the centre.
Oversee pool safety, water quality and operational procedures.
Act as senior incident manager when required.

Customer Experience

Champion exceptional customer service.
Resolve complex customer issues.
Support member retention initiatives.
Develop strong relationships with clubs, schools and community groups.
Continually seek opportunities to improve the customer journey.

Commercial Performance

Monitor centre performance and KPIs.
Support budget management.
Identify opportunities to increase income.
Monitor staffing efficiencies.
Assist with business planning and continuous improvement.

Systems & Administration

Produce operational reports.
Analyse attendance and performance data.
Ensure accurate records are maintained.
Confidently use Microsoft 365 and leisure management software.
Support implementation of new systems and technology.

Operational Duties

As a visible leader you will occasionally be required to support operational duties including:

Lifeguarding
Reception
Gym support
Opening and closing the building
Duty Management cover
Emergency response

Essential Experience

Minimum three years' experience in a senior leisure management role.
Experience leading operational teams.
Experience managing Duty Managers or supervisory staff.
Proven ability to motivate and develop people.
Strong understanding of Health & Safety within leisure.
Experience managing operational performance.
Excellent communication skills.
Strong organisational skills.
Competent in Microsoft Office 365.
Comfortable learning new software packages.

Essential Qualifications

Minimum Level 3 qualification in Business Management, Leisure Management or equivalent.
National Pool Lifeguard Qualification (NPLQ), or willingness to obtain.
Enhanced DBS (or willingness to undergo one).

Desirable Qualifications

Level 5 qualification or degree in Business/Operational Management
Pool Plant Operator Qualification.
IOSH Managing Safely.
Swim Teaching Qualification.
First Aid at Work.
Safeguarding qualification.
Fire Marshal training.

Personal Qualities

We're looking for someone who:

Leads by example.
Is positive, approachable and solutions focused.
Can inspire and motivate others.
Builds strong working relationships.
Is calm under pressure.
Takes ownership and accountability.
Is resilient and adaptable.
Has a genuine passion for community leisure.

Working Pattern

This is a flexible management position.

The role will involve a mixture of early mornings, evenings and weekends to support the operational needs of the business. Over time, the role is expected to move towards predominantly weekday core management hours, whilst maintaining a visible operational presence across the business.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free fitness classes
On-site gym
On-site parking
Sick pay

Application question(s):

Must have 3 years or more people management/leadership skills

Education:

Diploma of Higher Education (preferred)

Experience:

Leisure: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in stoke on trent, sts

Head of Operations

Progress Chaser

Service Colleague (Express)

Progress Chaser

Project Support Administrator

Marketing Coordinator

Supervisor

Head of Defence Training Services (LR10)

Recreational Assistant

Head of Delivery

Customer Outcomes & Complaints Lead

Head of Project Management Office (PMO)

Customer Assistant - Fashion, Home & Beauty - Wolstanton Stoke

Head of Sales - Distribution

Retail Sales Assistant - Longton

Service Colleague

Strategic Partnerships Manager

Collections Manager

Marketing Campaign Manager

Customer Experience Team Manager

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