Customer support coordinator Work, Jobs in Stokenchurch, Bkm (with Salaries)

Patient Services Coordinator
DoctorNow —Beaconsfield
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Support Coordinator (Customer Service)
IBSA Pharma Ltd —Watford
- £24,500 - £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Sick pay
Quick apply
13d
Project Coordinator
Walton Street Cycles —Kidlington
- £25,000 - £30,000 a year
- Part-time
- Hybrid work
- Social media management
- Customer service
- Microsoft Office
- Store discount
- Employee discount
Quick apply
12d
Customer Support Specialist / Planning Co-ordinator
Talboys Utility Services (Oxford), (TUSO) —Oxford
- £25,000 - £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Store discount
- Employee discount
Quick apply
8d
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
- Annual leave
Quick apply
Customer Service Coordinator
mydentist —Berkhamsted
- £29,000 a year
- Weekend availability
- Sales
- Communication skills
- Employee discount
Quick apply
4d
Customer Service Co-ordinator FTC
VCT Europe —Oxford
- £30,000 - £33,000 a year
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexitime
Quick apply
Senior Digital Trading Coordinator
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Merchandising
- Employee discount
Quick apply
Customer Service & Account Coordinator
TVSS Ltd —Abingdon
- £28,000 - £33,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Free parking
Quick apply
12d
Sales Coordinator
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Sales
- Customer service
- ERP systems
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Change Coordinator - Enterprise Markets
Gamma —Newbury
- Full-time
- Microsoft Excel
- Project management
- Annual leave
Quick apply
8d
Export Customer Service Coordinator - 12 month FTC
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
11d
Sales Support Coordinator - Fixed Term Contract
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Quick apply
12d
Service Coordinator - Hemel Hampstead
Learnd —Hemel Hempstead
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Treatment Coordinator & Receptionist
Oaktree Dental Practice —Reading
- £13.00 - £14.50 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Short Order Coordinator
Node4 —Newbury
- Hybrid work
- Azure
- Continuous improvement
- Organisational skills
- Employee assistance programme
Field Service Coordinator
InPost UK —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Customer service
- Organisational skills
- IT
- Annual leave
Quick apply
Administrative & Community Support Coordinator
Crossroads Care Slough —Slough
- £27,250 - £29,250 a year
- Weekend availability
- Serving
- Customer service
- Microsoft Office
- Free parking
Quick apply
Job Opportunity: Growth Coordinator & Executive Assistant (Office Based Role)
Opus Builders/ Eazy Leads.ai —Windsor
- £24,420.00 - £56,412.30 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Travel
Quick apply
Logistics Coordinator
Lutron Electronics Co., Inc —Dunstable
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree

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Patient Services Coordinator

DoctorNow
Beaconsfield

Quick apply

Job details

Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
GCSE
Front desk
IT
Leadership
Communication skills

Full job description

Patient Services & Front of House Coordinator

Reporting to

Patient Services Manager

Employment Type

Full Time

Employment Status

permanent

Job Location

Little Hall Barn, Windsor End, Beaconsfield, HP9 2JW

Hours of Work

37.5 hours per week which will involve shift work to cover the hours 1200 to 2015 Monday to Friday and two Saturdays per month 8:15-2:15pm

Primary philosophy

· Ensure that DoctorNow & The Beaconsfield Clinic’s Vision, Mission and Values are always at the heart of everything you do

· Communicate clearly and effectively with colleagues and the leadership team

· Contribute to developing a compliance (e.g. CQC/GDPR/ICO) and quality culture

· Responsibility and ownership of your function and always seek to maximise the customer experience and help influence overall customer service.

Job Purpose

Responsible for providing exceptional levels of care and customer service to our patients. Always greeting patients in a friendly, welcoming manner to ensure a positive, lasting impression.

Responsible for the smooth running of reception to provide a seamless and quality customer experience for patients.

Duties & Responsibilities

Responsibilities and duties include but are not limited to the following:

Patient services and Administration duties

· Answering phone calls within 3 rings and dealing with a wide range of enquiries including booking GP and Nurse appointments; taking prescription requests; dealing with enquiries; taking and passing on messages accurately and promptly etc

· Processing prescription requests in line with the practice protocol

· Take advanced payments over the phone to secure bookings

· Dealing with deliveries

· Using our ticketing system that our patients use to ask for information

· Dealing with uncollected prescriptions

· Restocking clinical room trollies

· Dealing with tasks generated through the clinical software

· Sending pathology results to patients once assigned by a clinician

· Dealing with patient registrations and ensuring all information is completed on the form prior to their appointment

Front of House duties

· Act as first point of contact for any patients visiting the practice and meet & greet patients/visitors in a professional and welcoming manner

· Provide excellent customer service to ensure a quality customer experience for patients

· Book, cancel, re-arrange appointments at the reception desk

· Take payments on the day ensuring the correct invoice is raised and processed; accurately logging cash payments

· Deal with patient samples and collections for our Laboratory

· Deal with general enquiries at the desk at Reception in a professional and appropriate manner

· Proactively promote our memberships and services at Reception ensuring new and PAYG patients are aware of our services and membership options and handing out brochures etc.

· Make drinks for patients and clinicians as needed

· Arrange for deliveries to be dealt with as required

· Ensure patients complete new patient registration and GDPR forms

· Add information to patient records paying very careful attention to detail

· Pass prescription requests through to clinicians during Prescription slots

· Ensure the relevant clinician's door plate and Doctor's stamp are in place as they come on duty

· Deploy spillage kits at Reception/in the waiting area as required

· Ensure the Reception desk and waiting areas are kept clean and tidy

· Alert patients to any delays in advance if possible or on arrival; ringing through to the clinician to let them know their next patient is waiting as per the protocol; keeping patients informed regarding any delays

· Stock replenishment at Beaconsfield Reception (till rolls/leaflets/business cards/appt cards/imaging forms/patient forms/Membership brochures/Services brochures etc)

· Alert a clinician immediately and offering assistance if a patient appears unwell in the waiting room

· Remain calm and following instructions in the case of an emergency

· Report any safeguarding concerns to the Safeguarding Lead or if they are not on duty to another clinician or the Patient Services Team Leader

· Deal with any paperwork that can be actioned at Reception

· Ensure self-pay on site ultrasound scans are billed to the patient

Compliance

· Maintain a compliance level of at least 75% across all learning and policy platforms

· Have a proactive approach to maintaining and improving the quality of service

· Ensure compliance with practice policies and procedures

Other

· Perform other duties as assigned by the Leadership and Management team

Qualifications; skills and experience

· Educational achievement to at least GCSE (or equivalent) including English Language and Maths

· Computer literate, able to use a range of software programmes including Microsoft Word, Excel and Outlook. The ability to learn new IT software quickly (with training)

· Proven experience in a Front of House role

· First Class communication skills

· Excellent organisation, planning and multitasking abilities

· Ability to think laterally and find solutions to problems

· Excellent attention to detail, confident, flexible and reliable

· High degree of confidentiality & integrity

Application question(s):

Do you have the right to work in the UK

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in stokenchurch, bkm

Patient Services Coordinator

Support Coordinator (Customer Service)

Project Coordinator

Customer Support Specialist / Planning Co-ordinator

Helpdesk Co-Ordinator

Customer Service Coordinator

Customer Service Co-ordinator FTC

Senior Digital Trading Coordinator

Customer Service & Account Coordinator

Sales Coordinator

Customer Change Coordinator - Enterprise Markets

Export Customer Service Coordinator - 12 month FTC

Sales Support Coordinator - Fixed Term Contract

Service Coordinator - Hemel Hampstead

Treatment Coordinator & Receptionist

Short Order Coordinator

Field Service Coordinator

Administrative & Community Support Coordinator

Job Opportunity: Growth Coordinator & Executive Assistant (Office Based Role)

Logistics Coordinator

I want to receive the latest job alerts for customer support coordinator in stokenchurch, bkm

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