Back end Work, Jobs in Stone, Sts (with Salaries)

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- Annual leave
Quick apply
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Web Sales Office Manager

Jacksons Nurseries & Tea Room -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year

Benefits

Free parking
Casual dress
Annual leave
Discounted or free food
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Customer communication
Customer service call handling
Inbound customer enquiry call handling
Team leadership
Labelling
Computer literacy
Process improvement
Shopify
E-commerce
Dispatching
Supervising experience
Organisational skills
Computer skills
Customer support
Customer interaction
Order processing
Leadership
Dispatch experience
Communication skills

Full job description

About us

Jacksons Nurseries is a family-run garden centre, tea room and farm shop with plants at its heart. Now in its third generation of family ownership, the business is entering an ambitious period of growth — and web sales are central to it. We are currently re-platforming our website onto Shopify, so the successful candidate joins at a genuinely exciting moment, with the chance to help shape the continued growth and evolution of our web sales department.

The role

We are looking for a Web Sales Office Manager to take ownership of our office-based web sales operation. You will lead a team of three and oversee everything from the moment an order arrives to the moment it leaves with the courier and after-sales service. You will report directly to the owner-manager, with real influence over how the department develops.

Key responsibilities

Team leadership — Manage, motivate and develop a team of three. Organise workload and cover, set standards, and keep the office running smoothly through seasonal peaks.

Order processing and fulfilment — Oversee the accurate and timely processing of plant orders placed online and by phone for nationwide delivery.

Customer service — Own the department’s incoming calls and emails: taking orders over the phone, handling “where is my order” enquiries, resolving issues and giving customers genuinely useful help and advice (some existing plant and gardening knowledge is useful but not essential).

Courier and dispatch — Manage dispatch end to end, including producing courier box labels, booking and managing collections, and resolving any delivery problems with our carriers.

Systems and stock — Learn and get the most from our Open Retail EPOS system and our new Shopify back end, including new product upload, listing quality and stock management.

Growth and improvement — Work with the owner-manager to improve processes and service levels, and to support the transition to the new website.

About you

Essential

Experience of leading or supervising a small team, ideally in a customer-facing or office environment
Confident, professional telephone manner and clear written communication
Strong organisational skills, with accuracy and attention to detail under seasonal pressure
Comfortable with computer systems and quick to pick up new software
Hands-on, calm and solutions-focused

Desirable

Experience with e-commerce platforms (Shopify especially), EPOS or order management systems
Experience of courier or dispatch operations
Plant or horticultural knowledge, or a real enthusiasm to learn

What we offer

Competitive salary, negotiable depending on experience
5.6 weeks holiday per year, company pension, employee discount, free on-site parking, staff discount
Direct access to the business owner and a genuine say in how the department is run
Training on Shopify and Open Retail
Clear scope for progression as web sales grow

Pay: £28,000.00-£30,000.00 per year

Benefits:

Casual dress
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

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Web Sales Office Manager

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Delivery Manager

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Principal Engineer (Salesforce)

Senior Business Systems Developer

Commercial Contract Manager

Query & Reconciliation Manager

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