Incident manager Work, Jobs in Stoneleigh, War (with Salaries)

IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
6d
Fleet Manager
BELFOR UK Ltd —Tamworth
- £52,000 - £55,000 a year
- Full-time
- Travel
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
14d
Transferee and Re-Joiner Police Inspector - Force Incident Manager
British Transport Police —Birmingham
- Management
- IT
- Negotiation
Quick apply
13d
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
12d
Assistant Site Manager
Abundance Build Solutions —Coventry
- £29,963.36 - £35,572.00 a year
- Full-time
- Customer service
- English
- First Aid Certification
Quick apply
12d
Positive Behaviour Support Practitioner
Swanton Care and Community —Coventry
- Up to £35,000 a year
- Childcare
- Working with children
- Travel
Senior Manager, Global AI and Data Privacy
AGCO —Stoneleigh
- Employee stock purchase plan
- Annual leave
Part-Time Security Ops
Belgrade Theatre Coventry —Coventry
- £13.45 - £14.47 an hour
- 8 hour shift
- Hospitality
- Customer service
- First Aid Certification
- Employee discount
- Sick pay
Quick apply
14d
Team Manager (Orange shift)
World of Books —Coventry
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Operations Supervisor
A&A RECYCLING SERVICES LTD. —Meriden
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Management
- Heavy lifting
Quick apply
Automotive Technical Support Manager – Aftersales
Segula Technologies —Coventry
- Full-time
- English
- Organisational skills
- Automotive diagnostics
Quick apply
1d
Operations Manager (Operational)
Twycross Zoo —Atherstone
- £30,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
11d
Site Manager
VINCI Energies —Coventry
- Driving
- Construction
- Leadership
11h
Business Continuity Manager
National Grid —Warwick
- £58,000 - £70,000 a year
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
12d
Health & Safety Manager
Wrights of Twycross Ltd —Atherstone
- £750 - £1,000 a week
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
4d
Duty Manager
Coventry City Council —Coventry
- £28,598 - £34,434 a year
- Call to connect
- IT
- Communication skills

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incident manager jobs near stoneleigh, war

IT Incident and Problem Manager

Holland & Barrett -
Nuneaton

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Presentation skills
Continuous improvement
ITIL
Relationship management
IT
Problem management
Root cause analysis
Communication skills

Full job description

Division:

Technology
City:

Nuneaton
Country:

UK
Job Type:

Full Time
Number of Hours:

37.5
Contract Type:

Permanent
Closing Date:

11 June 2026

About the role:

At Holland & Barrett, we're transforming how technology supports our colleagues, customers and operations across Europe's leading health and wellness retailer.

We're looking for an IT Incident & Problem Manager to lead a critical function at the heart of our IT Operations team. You'll play a key role in reducing service disruption, improving operational resilience and helping teams respond quickly and effectively when incidents happen.

This is an opportunity to lead a high-performing team, influence service improvements across the organisation and shape how we manage major incidents in a fast-paced, evolving technology environment.

Location & working arrangement

London or Nuneaton, UK | Full Time

We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in London or Nuneaton for a minimum of 2 days per week.

What you'll be doing

Leading the end-to-end Major Incident and Problem Management function across IT Operations
Driving rapid service restoration and minimising business impact during high-severity incidents
Chairing major incident calls, coordinating resolver teams and managing escalations
Acting as the key liaison between IT and business stakeholders during incidents, providing clear and timely communication
Owning root cause analysis, preventative actions and permanent fixes to reduce repeat incidents
Reviewing and improving incident and problem management processes in line with ITIL best practice
Producing Major Incident Reviews and governance reporting for operational and executive stakeholders
Monitoring trends, analysing performance metrics and driving service improvement initiatives
Managing supplier and vendor engagement during incidents and recovery activities
Supporting operational resilience through out-of-hours standby and on-call support on a rota basis

Key requirements:

What you'll bring

Strong experience leading IT Incident and Problem Management within a complex IT environment
Demonstrable experience operating within an ITIL service management framework
Experience leading high-pressure incident recovery and coordinating cross-functional teams
A strong understanding of root cause analysis, service improvement and operational governance
Excellent stakeholder communication and relationship management skills
Confidence presenting reports, trends and recommendations to senior stakeholders
Broad technical understanding across infrastructure and application environments
Experience driving process consistency, operational maturity and continuous improvement
Personal resilience and the ability to lead calmly and effectively in fast-paced situations
ITIL v3 or v4 accreditation is desirable

What we offer:

Benefits

33 days holiday, including bank holidays
Holiday purchase scheme
Private medical insurance – single cover
24/7 Virtual GP access
Annual free at-home health testing kit (after 6 months' service)
Workplace pension with 5% employer contribution
Life assurance (2x salary, after 6 months' service)
Annual Bonus (subject to company and individual performance) up to 20%
£50 colleague product allowance on Holland & Barrett products (after 6 months' service)
25% colleague discount, available in store and online
Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
Cycle to Work scheme
Access to cashback and discounts from a wide range of retailers
Access to our Employee Assistance Programme and Mental Health First Aiders whenever you need support

About Holland & Barrett

For over 150 years, Holland & Barrett has supported people on their wellness journeys through trusted products, expert advice and personalised support. Today, we're Europe's leading health and wellness retailer, helping millions of customers make healthier choices every day.

We're building a business where every body feels supported, empowered and able to thrive.

Inclusion & accessibility statement

At Holland & Barrett, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences and perspectives.

If you need any adjustments or support during the recruitment process, please let us know — we'll be happy to help.

#LI-Hybrid
#LI-CM1

Apply Now

Refine Your Search

incident manager jobs in stoneleigh, war

IT Incident and Problem Manager

Hygiene Manager

Service Delivery Manager

Fleet Manager

Transferee and Re-Joiner Police Inspector - Force Incident Manager

Customer Service Delivery Manager

Service Delivery Manager

Assistant Site Manager

Positive Behaviour Support Practitioner

Senior Manager, Global AI and Data Privacy

Part-Time Security Ops

Team Manager (Orange shift)

Operations Supervisor

Automotive Technical Support Manager – Aftersales

Operations Manager (Operational)

Site Manager

Business Continuity Manager

Health & Safety Manager

Service Delivery Manager

Duty Manager

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