Medical records officer Work, Jobs in Stoneleigh, War (with Salaries)

Complaints Officer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £39,043 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
3d
Senior Overseas Patient Access Officer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
5d
Deputy Legionella & Water Hygiene Subject Matter Expert (SME)
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Engineering
- System design
- Analysis skills
- Annual leave
- Employee assistance programme
12d
Professional Development Officer
HCRG Care Group —Coventry
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Employee discount
Quick apply
12d
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 - £47,008 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
3d
Apprentice - Policy
Ofqual (Office of Qualifications and Examinations Regulation) —Whoberley
- £22,857 a year
- Full-time
- Presentation skills
- Free parking
- Annual leave
Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Organisational skills
- Annual leave
11d
CIT Officer
NCR Atleos —Birmingham
- £35,766.10 a year
- Overtime
- Annual leave
- Employee discount
Quick apply
10d
Operational Support Grade - HMP Long Lartin - FTC 18 Months (Prison Support Role)
Ministry of Justice —South Littleton
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
6d
People Operations Officer
South and City College Birmingham —Birmingham
- £27,478.00 - £28,266.29 a year
- Full-time
- English
- School
- Employee discount
4d
Firefighter (Fire Control) TRANSFER IN
West Midlands Fire Service —Birmingham
- Up to £34,415 a year
- Full-time
- Free parking
- Employee assistance programme
Credit Control Officer
Reliance Social Housing CIC —Birmingham
- From £27,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Business
- Free parking
- Bereavement leave
Quick apply
2d
Intelligence Bureau Manager
Department for Work and Pensions —Birmingham
- £44,447 - £51,528 a year
- Overtime
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
4d
Associate Digital Portfolio Manager
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
13d
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 - £39,197 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
3d
Client Due Diligence Senior Officer
Irwin Mitchell —Birmingham
- Analysis skills
- Presentation skills
Family Support Worker (Full time / Part time)
Dudley Lodge —Birmingham
- £26,376 - £30,158 a year
- Part-time
Associate Clinical Professor or Clinical Professor of Psychiatry x3 (111759-0726)
University of Warwick —Coventry
- £113,565 - £150,569 a year
- University
Building Information Modelling (BIM) Support
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- AutoCAD
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Head of Estates
South and City College Birmingham —Birmingham
- £48,637 - £60,969 a year
- Full-time
- English
- Employee discount

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medical records officer jobs near stoneleigh, war

Complaints Officer

University Hospitals Coventry and Warwickshire NHS Trust -
Coventry

Apply Now

Job details

Full-time
£32,073 - £39,043 a year
3 days ago

Qualifications

Microsoft Word
Microsoft Outlook

Full job description

Are you looking to try a new role and a new challenge?

Why not consider joining the Patient Experience Team as a Complaints Officer. We have a new position available in the Team for someone with experience in handling and processing formal complaints.

To work within our integrated Quality Department, supporting patients and their relatives to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and departments to enable timely and high quality investigations and provide responses on behalf of the Chief Executive Officer. In addition, provide day-to-day guidance to all staff involved in complaints and investigation handling within the Trust.

Please be advised there is a proposed interview date of 11 August 2026.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The job role will include:
Reviewing incidents and complaints received with appropriate escalation where required.

Managing a caseload and following complaint process and escalation procedures

Maintaining Datix electronic records for incidents, complaints and compliments

Liaising with complainants

Coordinating and/or leading on the review of complaints and incidents

Drafting complaint responses

Participating in complaints meetings

Supporting with the completion of reports for both internal and external stakeholders

Keeping up to date records

Previous experience within a health care environment and a working knowledge of the NHS Complaints procedure is essential.

General office tasks

The successful applicant will have NHS Complaints experience and be proficient in Microsoft Word/ Outlook and be able to produce accurately typed documents, letters, reports and e-mail correspondence.

Supporting the Complaints Coordinator and the wider team through effective case management

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Review incoming complaint communications, prioritise and initiate a review with the appropriate designated staff within the Trust. The post holder will need comprehensive working knowledge of the NHS Complaints Procedure within an NHS complaints environment, and understanding of Information Governance, Freedom of Information and Data Protection policies within the NHS.

Directly manage highly complex and sensitive complaints information and provide expert support and advice to ensure thorough complaint investigations against NHS/Trust standards to ensure timely responses and that the Trust meets the standards set by the NHS Complaints Procedure.

The post holder will also co-ordinate complaints under further local resolution and have the skills to recognise when this has been exhausted and liaison needs to take place with the Parliamentary Health Service Ombudsman.

Maintain case files for all ongoing complaints and ensure that all documentation has been collated in chronological order to demonstrate easily the requirements of the procedure have been adhered to.

Contribute to the effective and efficient handling of cross agency complaints in line with the locally agreed protocols, taking the lead where appropriate.

Draft complaint responses for approval by the Service Manager in readiness for the Chief Executive Officer to sign.

Maintain Datix to ensure that all of the required information about each complaint is present in readiness for data analysis.

Establish and maintain relationships with Lead Clinicians, Clinical Directors and all grades of staff and managers to ensure effective communication and a consistent approach to all issues relating to complaints management across the Trust.

Once a complaint is resolved, ensure that all complaint outcomes/actions are entered on Datix and when appropriate liaise with Service Managers, Clinical Directors and Medical Directors with regard to completed action plans.

Respond positively and promptly to complainant enquiries, which may include highly sensitive and contentious information. Issues often require immediate action; therefore this would include liaising with other staff within the Trust and also often includes external agencies, such as other medical providers.

Liaise with Legal Services regarding any complaints that may give rise to litigation and work closely with the Patient Safety Manager for any complaints subject to a Clinical Adverse Event.

Facilitate and attend complaint meetings on a frequent basis, taking detailed notes . The post holder must be able to diffuse difficult and complex situations, often involving challenging and bereaved relatives in a professional and empathetic manner at all times.

For further details of the job role please see attached job description.

Apply Now

Refine Your Search

medical records officer jobs in stoneleigh, war

Complaints Officer

Senior Overseas Patient Access Officer

Deputy Legionella & Water Hygiene Subject Matter Expert (SME)

Professional Development Officer

Proceedings Support Unit (PSU) Specialist

Apprentice - Policy

Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership

CIT Officer

Operational Support Grade - HMP Long Lartin - FTC 18 Months (Prison Support Role)

People Operations Officer

Firefighter (Fire Control) TRANSFER IN

Credit Control Officer

Intelligence Bureau Manager

Associate Digital Portfolio Manager

ICT Support Engineer

Client Due Diligence Senior Officer

Family Support Worker (Full time / Part time)

Associate Clinical Professor or Clinical Professor of Psychiatry x3 (111759-0726)

Building Information Modelling (BIM) Support

Head of Estates

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