Retention specialist Work, Jobs in Stotfold, Hrt (with Salaries)

Customer Success Officer - Contracted clients
CMP —Royston
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
12d
People Operations Manager
TidalSense —Cambridge
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- AI
- Annual leave
- Flexible schedule
Quick apply
12d
Global Pricing & Tender Lead
Mundipharma —Cambridge
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Leak Detection Engineer
Building Transformation —Bedford
- £37,000 - £45,000 a year
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Loyalty Advisor
CreatePay —Milton Keynes
- £28,000 a year
- CRM software
- Customer service
Quick apply
IPS Team Leader
Sovereign & Bale —Barnet
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
3d
Examination Arrangements Assessor
The Bedford College Group —Bedford
- £30,915 - £41,085 a year
- Full-time
- Microsoft Office
- Annual leave
Customer Retentions Specialist
PayPoint —Welwyn Garden City
- £26,275 a year
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
Quick apply
Head of Apprenticeships
CapelManorCollege —Enfield
- £52,548 - £62,283 a year
- Leadership
- Communication skills
- Annual leave
Service Manager
RPM Independent Porsche Specialists —Long Marston
- Full-time
Service Advisor
RPM Independent Porsche Specialists Ltd —Tring
- £27,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
Customer Experience Specialist - Accounting
Xero —Milton Keynes
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Accounting
9d
Customer Success Manager - Microsoft
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
HSE Administrator
Motor Fuel Group —St Albans
- £16,200 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Community Wealth Building Manager
Luton Borough Council —Luton
- £50,269 - £53,460 a year
- Remote
- Relocation assistance
- Annual leave
Insurance Consultant
Benefact Group —Stevenage
- From £30,000 a year
- Monday to Friday
- Annual leave
- Sick pay
2d
Archives Officer (Logistics)
Headland Archaeology —Silsoe
- £32,488 - £35,535 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Driving
- Relocation assistance
- Annual leave
Quick apply
Business Development Manager
Oaklands College —St Albans
- £42,622 - £46,569 a year
- CRM software
- Sales
- English
- Free parking
- Employee assistance programme
4d
Customer Success Specialist, Mandarin and English Speaking
Spreetail —Leighton Buzzard
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
Quick apply
UK-Banking Centre Service Coordinator-Alconbury (FT) Req #2210
OMBP —Huntingdon
- £15.16 - £16.94 an hour
- Temporary
- Travel
- Banking
Quick apply

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retention specialist jobs near stotfold, hrt

Customer Success Officer - Contracted clients

CMP -
Royston

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
12 days ago

Benefits

Free parking
Casual dress
Sick pay
On-site parking

Qualifications

CRM software
Management
Salesforce
Administrative experience
Organisational skills
Communication skills

Full job description

Overview
CMP is a specialist professional services business, focused on workplace dispute resolution, employee relations and personal development.

We are seeking a dedicated Customer Success Officer working with our contracted clients to join our dynamic team. This role involves building strong relationships with clients, ensuring their satisfaction, and supporting their ongoing success with our services. The ideal candidate will possess excellent communication skills, strong organisational skills with an attention to detail. This position offers an exciting opportunity to contribute to client retention and growth while working in a collaborative environment.

Key Responsibilities

Project Coordination

Act as a central liaison point between clients, associates, Client Relationship Managers, and internal teams
Set up and manage projects across systems
Ensure all case/project information is complete, accurate, and accessible to stakeholders
Allocate associates to work in line with contractual KPIs and operational strategy
Monitor delivery, highlighting risks, capacity issues, and over/under delivery
Attend client meetings and reviews where required

Delivery Management & Reporting

Maintain oversight of project progress, timelines, and volumes
Produce and distribute weekly reporting and contract performance data
Ensure adherence to Quality Delivery Plan standards and contribute to continuous improvement
Manage stakeholder communications and ensure documentation is correct and up to date

Resource & Associate Management

Track associate availability and deployment
Coordinate quality assurance, supervision, and mentoring where needed
Support smooth workflow through query handling and internal coordination

Financial & Commercial Oversight

Monitor budgets and Purchase Order (PO) limits, escalating issues
Check and approve associate invoices against timesheets
Liaise with Finance to raise invoices and close projects

Data Management

Maintain accurate CRM (e.g. Salesforce) and database records
Input evaluation and confidential data, ensuring integrity and compliance

Compliance & Governance

Adhere to company policies, procedures, and H&S requirements
Ensure information security compliance (e.g. ISO27001, CE/CE+)
Follow document control, branding standards, and behavioural framework
Build and maintain positive client and associate relationships

In carrying out these duties the post holder will:

Undertake any other duties reasonably required by the line manager or senior leadership team.

Person Specification

Previous experience in an administrative or coordination role
Experience using CRM systems (e.g. Salesforce), Microsoft 365 desirable
Strong verbal and written communication with high attention to detail
Ability to work in a fast-paced, dynamic team environment
Self-motivated with strong organisational skills
Behavioural Attributes
Confident and professional when engaging with multiple stakeholders
Strong ability to coordinate, prioritise, and manage competing demands

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking
Sick pay

Work Location: Hybrid remote in Royston SG8 5NT

Quick apply

Refine Your Search

retention specialist jobs in stotfold, hrt

Customer Success Officer - Contracted clients

People Operations Manager

Global Pricing & Tender Lead

Leak Detection Engineer

Customer Loyalty Advisor

IPS Team Leader

Examination Arrangements Assessor

Customer Retentions Specialist

Head of Apprenticeships

Service Manager

Service Advisor

Customer Experience Specialist - Accounting

Customer Success Manager - Microsoft

HSE Administrator

Community Wealth Building Manager

Insurance Consultant

Archives Officer (Logistics)

Business Development Manager

Customer Success Specialist, Mandarin and English Speaking

UK-Banking Centre Service Coordinator-Alconbury (FT) Req #2210

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