Associate programme manager (12 month ftc) Work, Jobs in Stourbridge, Eng (with Salaries)

Customer Care Associate - 12 months maternity cover
SYR Limited —Stourbridge
- £26,780 a year
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- Microsoft Excel
- Microsoft Outlook
- English
- Free parking
- Health & wellbeing programme
Quick apply
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Customer Care Associate - 12 months maternity cover

SYR Limited
Stourbridge

Quick apply

Job details

Full-time | Fixed term contract
£26,780 a year
18 hours ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Bereavement leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Microsoft Excel
Microsoft Outlook
English
IT
Communication skills
Time management

Full job description

Company Overview

SYR started life as a window cleaning company in 1954 and has since expanded to manufacture a wide variety of intelligent cleaning solutions around the world. We pride ourselves on being a close-knit business with a family feel that is also a recognised global brand. What makes us different is our people; everyone’s talents and experiences are appreciated and our values, established over sixty years ago, remain true to our business all these years later.

Summary

Reporting to the Customer Care Manager, an experienced customer services Associate is required to join a dynamic team and provide technical and product support to a range of customers on a 12-month FTC – maternity cover basis.

Responsibilities

Ensure all orders are processed accurately and within agreed SLA requirement for UK and Export customers
Act as the first contact point within SYR and become the focal point for the screening of prospective calls
Resolve customer queries and competently handle customer complaints
Create relationships with a wide range of customers from the UK and Rest of the World, ensuring service levels are maintained globally
Oversee account handling for customers within the Customer Care sales territory
Establish positive and collaborative working relationships with colleagues from all areas of the business
Proactive approach to all areas of work to ensure the highest standards are being delivered by SYR to our customers
Contribute to the company goal of continually improving the quality of customer care and the service we provide to our customers

Qualifications

Strong IT knowledge including the use of Outlook/emails, Excel, Word, Microsoft Teams and internal CRM programmes
Clear communication skills (written and verbal) and a strong command for the English language
Excellent interpersonal and active listening skills
Previous experience with Export processes preferred
Demonstrate strong problem-solving skills
Exceptional attention to detail
Organised and can demonstrate time management skills with the ability to multi-task where needed

Additional Information

Working hours: 37.5 hours per week, Monday- Thursday 8.30am-5pm, Friday 8.30am- 3.30pm
This role is not suitable for hybrid working
12 months FTC role

If you feel you have the relevant skills and experience - please apply now! In order to apply please send your C.V by clicking on the apply button below.

Benefits:

Bereavement leave
Company pension
Enhanced paternity leave
Health & wellbeing programme
Free on-site parking
Sick pay

Job Types: Full-time, Fixed term contract

Pay: £26,780.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking
Sick pay

Work Location: In person

Quick apply

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associate programme manager (12 month ftc) jobs in stourbridge, eng

Customer Care Associate - 12 months maternity cover

Property Manager

Associate Director - Transaction Services

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