Team leader Work, Jobs in Stourbridge (with Salaries)

Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
8d
Team Leader
Flaming Grill - BRA_103 —Brierley Hill
- Part-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Hungry Horse - BRA_104 —Dudley
- Full-time
- Remote
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Gallagher —Brierley Hill
- Communication skills
- Employee stock purchase plan
- Life insurance
Retail Team Leader – Merry Hill Shopping Centre, Brierley Hill
Donut Script Ltd —Brierley Hill
- £33,000 a year
- Weekend availability
- Supervising experience
- Team management
- In-person
Quick apply
Team Leader
Care Force —Bromsgrove
- From £27,996 a month
- Full-time
- Computer literacy
- English
- Driving
Quick apply
2d
Team Leader
Pub & Kitchen - BRA_201 —Wordsley
- Up to £13 an hour
- Part-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Branch Team Leader
i24 Group —Aston
- From £20,000 a year
- Part-time
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
Team Leader
ASDA —Bilston
- £13.10 - £14.10 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Team Leader
Chef & Brewer - BRA_101 —Himley
- Part-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Cranstoun —Sandwell
- £31,360 - £37,900 a year
- Call to connect
- Team management
- Organisational skills
- Leadership
Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Team Leader Grade 2
Hap Care Homes —Halesowen
- £13.10 an hour
- Full-time
- Supervising experience
- Computer skills
- Training & development
- Paid training
- Sick pay
Quick apply
12d
Complaints Team Leader
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
7d
Merchandising Team Leader
eXPD8 —Kidderminster
- Part-time
- Merchandising
- Planograms
- Recruiting
- Life insurance
- Referral programme
8d
Team Leader - supported accommodation
Expectations UK —Aston
- £27,000 - £30,000 a year
- Weekend availability
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
12d
Kitchen Team Leader
Flaming Grill - BRA_103 —Brierley Hill
- Part-time
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Computer literacy
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Team Leader
Home Bargains —Droitwich
- £32,032 a year
- Customer service
- Supervising experience
- Team management
- Store discount
- Annual leave
Quick apply
2d
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service

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Customer Service Team Leader

Cromwell -
Brierley Hill

Apply Now

Job details

8 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Analysis skills
Continuous improvement
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership
Team motivation leadership
Analytics

Full job description

As our new Customer Service Team Leader, you'll inspire, coach and develop a high-performing team committed to delivering exceptional customer experiences. Leading from the front, you'll drive operational excellence, colleague engagement and continuous improvement while ensuring your team achieves its performance goals.
Working closely with Sales, Supply Chain and wider business functions, you'll champion collaboration, innovation and customer focus, using data and insight to improve service delivery and support business success.

Some of your key responsibilities:
Lead, coach and develop a high-performing Customer Service team.
Drive operational performance and achievement of service KPIs.
Support colleagues through coaching, feedback and performance development.
Act as the escalation point for complex customer issues.
Identify opportunities for continuous improvement and operational efficiency.
Build strong relationships across the business to improve customer outcomes.
What do I need to be successful in this role?
Proven experience leading or supervising a customer service team.
Strong coaching, leadership and people management skills.
Excellent communication and stakeholder management abilities.
Experience managing performance through KPIs and service levels.
Strong analytical, planning and problem-solving skills.
A collaborative leadership style with a passion for developing people.
What’s in it for me?
A competitive salary alongside inclusion into our company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success. 
Enhanced employer pension contribution.
30 days annual leave entitlement including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need extra days. 
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.
Who are Cromwell?
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.
We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.
Diversity, Equity, Inclusion and Belonging
Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

Apply Now

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team leader jobs in stourbridge

Customer Service Team Leader

Team Leader

Team Leader

Team Leader

Retail Team Leader – Merry Hill Shopping Centre, Brierley Hill

Team Leader

Team Leader

Branch Team Leader

Team Leader

Team Leader

Team Leader

Operational Support Team Leader

Team Leader Grade 2

Complaints Team Leader

Merchandising Team Leader

Team Leader - supported accommodation

Kitchen Team Leader

Helpdesk Team Leader

Team Leader

Visual Team Leader

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