It analyst Work, Jobs in Stratfield Mortimer, Brk (with Salaries)

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
14d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
IT Service Analyst (m/f/d)
BaseBeyond GmbH —Slough
- Customer service
- English
- Windows
Quick apply
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
14d
IT Contract Management Analyst
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Communication skills
16h
1st Line Helpdesk Analyst
FluidOne —Woking
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
IT Applications Analyst
Saputo Inc. —Weybridge
- Full-time
- Travel
- Free parking
- Employee discount
Associate Network Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
Security Systems Analyst
Securitas UK —Reading
- £45,000 a year
- Full-time
- Remote
- Continuous improvement
- Travel
- Computer networking
- Employee discount
Quick apply
8d
Technical Support Analyst
Atcore —Burnham
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
- Life insurance
Quick apply
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
Agile Systems Analyst
BMW —Farnborough
- PMP
- Master's degree
- Project management
2d

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IT Technician
Consula Group LTD —London
Proven experience in an IT support or technician role, strong working knowledge of Windows operating systems and Microsoft 365, experience with networking…
Up to £80,000 a year
Quick apply
10d
IT Support Technician (SETSU) (SEROCU)
Thames Valley Police —Reading
You will be asked to demonstrate flexibility regarding working hours in line with operational demand and occasionally this may require working away from home.
£29,501 a year
7d

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it analyst jobs near stratfield mortimer, brk

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Codestone -
Basingstoke

Apply Now

Job details

14 days ago

Qualifications

Management
Customer service
Windows
Microsoft Office
ITIL
Organisational skills
IT
Computer skills
Communication skills
Active Directory

Full job description

About the Role

The Service Desk Analyst is responsible for providing first-line technical support to managed service customers. This role operates primarily within the service desk environment, handling incoming queries via phone, email, and instant messaging platforms.

Location: Basingstoke

Work Pattern: This Basingstoke-based role operates on a 4 days on / 4 days off shift pattern, with working hours from 7:00 AM to 7:00 PM on weekdays. Weekend shifts are worked remotely, offering a blend of onsite and hybrid working. Very occasional travel to London to cover on-site shift when required.

About Your Experience

Your main responsibilities will include (but not be limited to):

Provide a channel for users to request and receive standard services, via email, phone, and self-service.
Maintain a high degree of customer service for all customer interactions and adhere to all service management principles working to the contractual SLA’s.
Take ownership of users' incidents and requests and be proactive when dealing with these.
Perform fixes within your skill level and if unable to resolve the issue escalate to other analysts as appropriate while maintaining overall ownership of the issue until its closure.
Follow up with other analysts/the customer for updates on open incidents/requests and regularly update the user on progress.

Incidents/Request for Service Duties:

Recording and monitoring all faulty calls & requests for service on the Customer’s ITSM Tool.
Triage and resolution of faults / requests where the customer has provided access and knowledge to resolve the issues.
Escalation to customer internal teams, of faults that they are responsible for resolving.
Communication with the users being supported, both via the ticket and over the phone, to record and triage the tickets.
Communication with the customer resolver teams, to escalate and help with triage tickets.

Systems Support:

ITSM tools
Remote connection tools
MS Office
Windows OS

System Administration:

Record all faults and related occurrences on the ITSM system
Produce and update documentation of fixes for known issues
Upkeep of IT procedures (under direction of Line Manager)

What you’ll bring:

Experience working in a Service Desk environment, preferably with a Managed Service Provider.
Hands-on experience with service desk and remote-control software.
Ability to give instructions to a non-technical audience.
Experience with Active Directory, Windows OS systems, from 10 onwards and IOS & Android.
Proactive, positive, self-starter and team player with a skill of continually improving processes.
Ability to work in a team-based, collaborative environment.
Track record of working in a customer-facing environment.
Ability to digest complex data and relay it to users in a manageable, clear and concise way.
Experience in Customer Service is essential.
Experience of operating in high pressure and fast-moving environments.
Excellent organisational skills.
Service Level and Customer experience level Management experience.
Good computer skills and the ability to use business support software and ITSM tools.
Strong teamwork skills and attention to detail.
ITIL v4 Foundation (Advantageous only)
Experience with Hornbill (Advantageous only)

Key Measures and Targets:

Timely response and resolution of Customer queries.
Achieving target Response and Resolution SLA’s.
Positive feedback on any Customer Satisfaction Survey.

Key Behaviours

Customer Focus: Demonstrates a high level of commitment to providing excellent customer service, ensuring a positive experience for users, and adhering to service management principles.

Communication Skills: Proficient in communicating clearly and effectively.

Problem-Solving and Decision-Making: Takes initiative in resolving incidents within their expertise, accurately triaging requests, and escalating issues when necessary while maintaining ownership until resolution.

Accountability: Shows responsibility for user incidents and requests, ensuring follow-ups and updates are consistently provided, taking proactive steps to complete tasks.

Teamwork: Works well with other analysts and customer resolver teams to escalate, communicate, and resolve user issues, fostering a cooperative environment.

Attention to Detail: Accurately records and monitors incidents and requests

Empathy and Patience: Exhibits understanding and patience when dealing with user concerns, especially during complex or recurring issues

Apply Now

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it analyst jobs in stratfield mortimer, brk

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Service Desk Analyst

IT Service Analyst (m/f/d)

Service Desk Analyst

IT Contract Management Analyst

1st Line Helpdesk Analyst

IT Applications Analyst

Associate Network Analyst

Security Systems Analyst

Technical Support Analyst

Tech Support Analyst

Agile Systems Analyst

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