Insurance Work, Jobs in Stratford Upon Avon, Eng (with Salaries)

Customer Service Representative- Avon Insurance
NFU Mutual —Stratford-upon-Avon
- £25,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
9d
Administrator
Davies —Birmingham
- Part-time
- Microsoft Word
- English
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Early Careers and Volume Talent Acquisition Specialist
NFU Mutual —Stratford-upon-Avon
- £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
6d
Data Reporting and Insights Analyst
NFU Mutual —Stratford-upon-Avon
- £45,000 - £55,000 a year
- Full-time
- Annual leave
- Employee discount
14d
Pricing Analyst - Customer Outcomes
NFU Mutual —Stratford-upon-Avon
- Up to £37,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Communication skills
- Annual leave
- Employee discount
1d
Internal Account Executive
PIB Group Services Ltd. —Warwick
- Up to £30,000 a year
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
File Handler - Military Deafness
Keoghs —Birmingham
- Full-time
- Writing skills
- Communication skills
- Negotiation
- Employee discount
Quick apply
Reward Analyst 7 Month FTC
NFU Mutual —Stratford-upon-Avon
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
8d
Graduate Technical Business Analyst, Insurance Products, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Insurance Apprentice (Level 4)
Platform Housing —Birmingham
- £24,563 - £29,429 a year
- Remote
- Customer service
- Travel
- SharePoint
1d
Noise Induced Hearing Loss - File Handler
Keoghs —Birmingham
- Full-time
- Hybrid work
- Writing skills
- Research
- Employee discount
Quick apply
General Labourer – Insurance Repair Works
Bayliss Group —Alcester
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Maintenance
- Cleaning
Quick apply
13d
Data Analytics and Insights Specialist
NFU Mutual —Stratford-upon-Avon
- £45,000 - £55,000 a year
- Full-time
- Analytics
- Annual leave
- Employee discount
1h
Reinsurance Analytics Consultant
NFU Mutual —Stratford-upon-Avon
- Up to £55,000 a year
- Full-time
- No degree
- Analytics
- Annual leave
- Employee discount
6d
People, Operations & Capability Manager
NFU Mutual —Stratford-upon-Avon
- Up to £70,000 a year
- Full-time
- Mentoring
- Financial services
- Training & development
- Annual leave
- Employee discount
9d
Lead Pricing Analyst – Customer Outcomes
NFU Mutual —Stratford-upon-Avon
- Up to £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Communication skills
- Annual leave
- Employee discount
1h
Credit Hire Recovery Handler
1010 Solutions —Birmingham
- £25,000 - £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
10d
Portfolio Manager
NFU Mutual —Stratford-upon-Avon
- Up to £90,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
- Work from home
14d
Personal Lines Pricing Specialist
NFU Mutual —Stratford-upon-Avon
- Up to £85,000 a year
- Full-time
- Mentoring
- Annual leave
- Work from home
Assistant Technician
PoloWorks —Cheltenham
- £24,787 a year
- Hybrid work
- Writing skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Customer Service Representative- Avon Insurance

NFU Mutual -
Stratford-upon-Avon

Apply Now

Job details

Permanent | Full-time
£25,000 a year
9 days ago

Benefits

Private dental insurance
Annual leave
Company pension
Private medical insurance
Employee discount
Gym membership
Referral programme
Car scheme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Customer support
Customer interaction
Communication skills

Full job description

Customer Service Representative- Avon Insurance

Varied customer service role with full training, development and progression opportunities
Embark on your insurance career within a unique and specialist team
Initially 100% Office based role working from our Head Office in Stratford Upon Avon for the first 6 months, moving to 60% office, 40% home working

About the role

Join our specialist Avon Insurance team as a Customer Service Representative, where you’ll play a vital part in supporting customers during some of life’s most challenging moments. As a specialist provider of accidental death and personal accident plans, our work is meaningful and varied. You’ll be the first point of contact for customers and their representatives, handling a wide range of queries from policy details and changes to sensitive bereavement calls.

This is not your typical call centre role, but rather a contact centre position, driven to deliver exceptional customer service. As part of a small, supportive team, you’ll enjoy a broad remit that goes beyond answering calls. You’ll process casework, manage policy changes, and contribute to continuous improvement by helping to update procedures and customer communications. You’ll also have the opportunity to get involved in training, support, and even participate in shaping how we deliver our service.

Our hybrid working model offers flexibility, with the expectation that you’ll be office-based for the first 4–6 months during training and probation. After this, you can split your time between home and the office.

About you

You’re a people person with a passion for delivering outstanding customer service, whether you’ve gained your experience in an office role, supporting customers over the phone, or you're within retail, hospitality, or another customer-facing environment. You thrive in a team, adapt quickly to change, and are comfortable handling sensitive conversations with empathy and professionalism. Having previous experience within Insurance would be advantageous, but regardless of your interest or experience, you’ll be given full training on our products and policies.

You’re systems savvy, confident using Microsoft Office (Outlook, Word, etc.) and able to learn new systems quickly to enable you to navigate the different systems with ease. You’re empathetic and listen actively to adjust your communication style to reflect the needs of our customers, delivering a bespoke service.

You’re a real team player, keen to offer and accept help when needed. Your flexible attitude to work enables you to adapt to the variety of tasks, taking fluctuations in workload in your stride.

Overview of the skills that you’ll be assessed on during the application process:

Confident using Microsoft Office (Outlook, Word, etc.), comfortable navigating multiple IT applications and managing digital casework efficiently
Previous experience working within a customer service environment is essential, coupled with a strong customer focus and a genuine desire to help others
Insurance experience is a bonus, but not required
Excellent teamwork and willingness to support colleagues
High attention to detail and accuracy in all tasks
Empathy and active listening, especially when dealing with bereavement or sensitive situations
Effective written and verbal communication skills
Flexibility and adaptability to manage a varied workload and changing priorities

If you’re looking for a role where you can make a real difference, develop a broad skillset, and be part of a friendly, diverse team, we’d love to hear from you.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

Salary £25,000
Annual bonus (up to 10% of salary)
Contributory pension scheme, up to 20%, including your 8% contribution
25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Access to savings at High Street brands, travel and supermarkets
£20 contribution to a monthly gym membership – subject to T&Cs
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
Employee Volunteering - volunteer in the community for one day each year
Unlimited access to Refer a Friend £500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.
Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.

Stratford-upon-Avon

Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

Simon Homer

Apply Now

Refine Your Search

insurance jobs in stratford upon avon, eng

Customer Service Representative- Avon Insurance

Administrator

Early Careers and Volume Talent Acquisition Specialist

Data Reporting and Insights Analyst

Pricing Analyst - Customer Outcomes

Internal Account Executive

File Handler - Military Deafness

Reward Analyst 7 Month FTC

Graduate Technical Business Analyst, Insurance Products, Birmingham

Insurance Apprentice (Level 4)

Noise Induced Hearing Loss - File Handler

General Labourer – Insurance Repair Works

Data Analytics and Insights Specialist

Reinsurance Analytics Consultant

People, Operations & Capability Manager

Lead Pricing Analyst – Customer Outcomes

Credit Hire Recovery Handler

Portfolio Manager

Personal Lines Pricing Specialist

Assistant Technician

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Customer Service Representative- Avon Insurance

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