Head of customer service Work, Jobs in Stratford Upon Avon, War (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
14d
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
Remote Customer Service Manager
Warwick Nub News —Leamington Spa
- £38,000 a year
- Remote
- Customer service
- Analysis skills
- Business
21h
Scheduling Coordinator
Individual Care Services —Studley
- Up to £27,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Phone etiquette
- Annual leave
- Work from home
Quick apply
9d
Account Handler Finpro
NFU Mutual —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee discount
7d
Head of Performance
Network Rail —Birmingham
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Annual leave
6d
Head of Underwriting Deployment and Governance
NFU Mutual —Stratford-upon-Avon
- £120,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
- Annual leave
- Employee discount
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Team Member
KFC —Stratford-upon-Avon
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
1d
Head of Propositions - Homes
The Co-operative Bank —Coventry
- Up to £122,500 a year
- Full-time
- Financial services
- Leadership
- Communication skills
6d
Senior Auditor
NFU Mutual —Stratford-upon-Avon
- £55,000 - £65,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Financial services
- Annual leave
- Employee discount
Head of Propositions - Homes
Coventry Building Society —Coventry
- £122,500 a year
- Financial services
- Leadership
- Communication skills
6d
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Head of Commercial - Manchester Digital Campus
Government Commercial Function —Birmingham
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
16h
Route Surveyor
Allelys Group - Studley, Warwickshire —Studley
- £45,000 - £55,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Driving
- Free parking
Quick apply
7d
Customer Delivery Driver
ASDA —Leamington Spa
- £13.10 an hour
- Part-time
- IT
- Annual leave
- Employee assistance programme
14d
Residential Support Worker
People In Action —Stratford-upon-Avon
- £12.71 an hour
- Part-time
- Driving
- In-person
- Care plans
- Referral programme
Quick apply
4d
HR Adviser FTC
NFU Mutual —Stratford-upon-Avon
- £25,000 a year
- Full-time
- Oracle
- Customer service
- Administrative experience
- Annual leave
- Employee discount
6d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
13d

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year
14 days ago

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

head of customer service jobs in stratford upon avon, war

Head of Branch Support

Head of Business Systems

Remote Customer Service Manager

Scheduling Coordinator

Account Handler Finpro

Head of Performance

Head of Underwriting Deployment and Governance

Head of Customer Activation

Manager of Dedicated Implementations - EMEA

Team Member

Head of Propositions - Homes

Senior Auditor

Head of Propositions - Homes

General Manager

Head of Commercial - Manchester Digital Campus

Route Surveyor

Customer Delivery Driver

Residential Support Worker

HR Adviser FTC

Customer Care Manager

I want to receive the latest job alerts for head of customer service in stratford upon avon, war

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