It support Work, Jobs in Stratford Upon Avon, War (with Salaries)

IT Support Apprentice
QA Apprenticeships —Stratford-upon-Avon
- £18,000 a year
- Full-time
- Customer service
- IT
- Phone etiquette
8d
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Childcare
- Computer Science
- No degree
- Employee assistance programme
Quick apply
8d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
IT Support Technician
Gallagher —Warwick
- Full-time
- Azure
- IT
- Communication skills
IT Technician
CBW Group Holdings —Redditch
- £45,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
11d
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
IT Officer
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Microsoft Access
- Computer Science
- Annual leave
- Employee assistance programme
Quick apply
7d
IT Support Analyst
OneSchool Global —Warwick
- Full-time
- Azure
- Windows
- IT
- Free parking
- Annual leave
Technical Account Manager
PIB Group Services Ltd. —Warwick
- Hybrid work
Quick apply
14d
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
Data and IT Support Assistant
Age UK Coventry & Warwickshire —Coventry
- £27,170.85 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Employee assistance programme
Quick apply
4d
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Warehouse experience
Quick apply
IT Apprentice
University of Worcester —Worcester
- £23,886 a year
- Full-time
- Customer service
- Mentoring
- IT
Data and IT Support Assistant
Age UK Coventry and Warwickshire —Coventry
- £27,170.85 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Employee assistance programme
Quick apply
4d
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Junior Service Desk Engineer
Novem Limited —Coventry
- £24,785 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Travel
- Bereavement leave
- Life insurance
Quick apply
2d
Technical Training and Support Lead
Storm Geomatics Limited —Shipston on Stour
- £35,000 - £45,000 a year
- Overtime
- Travel
- Human resources
- Mentoring
- Gym membership
- Sick pay
Quick apply
2d
Customer Experience Professional
Air Products and Chemicals —Worcester
- Weekend availability
- Hybrid work
Quick apply
7d
IT Support Team Leader
Grafton Group Plc —Birmingham
- Up to £45,000 a year
- Management
- English
- Windows
10d
Technology Products Support Officer
McHale Komatsu Ltd —Redditch
- Full-time
- CRM software
- Civil engineering
- Microsoft Excel
- Employee assistance programme
Quick apply

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IT Support Apprentice

QA Apprenticeships -
Stratford-upon-Avon

Apply Now

Job details

Full-time
£18,000 a year
8 days ago

Qualifications

Customer service
GCSE
Telecommunication
IT
Phone etiquette
Communication skills

Full job description

About BDR Voice and Data:

BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up.

About the role:

We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards a recognised qualification. You’ll be the first point of contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service.

Responsibilities:

Acting as first-line support for incoming incidents via phone, email, and ticketing systems
Logging, categorising, and prioritising incidents accurately
Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services
Troubleshooting issues using knowledge bases, and guidance from senior engineers
Escalating unresolved incidents to second-line or third-line teams when required
Communicating clearly with customers, keeping them informed of progress
Maintaining accurate documentation and ticket notes
Supporting general IT and operational tasks as required

Desirable skills:

A genuine interest in IT, networking, and telecommunications
Strong communication skills and a polite, professional phone manner
Willingness to learn and take feedback on board
Good problem-solving skills and attention to detail
Basic IT knowledge (e.g. Windows, hardware, networking fundamentals)
No previous IT experience required — full training provided

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week, 9am - 5:30pm Monday to Thursday, 9am - 5pm on Fridays

Benefits:

Trips abroad
Staff nights out
Breakfast

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

it support jobs in stratford upon avon, war

IT Support Apprentice

IT Support Analyst

IT Support Manager

IT Support Technician

IT Technician

IT Analyst

IT Officer

IT Support Analyst

Technical Account Manager

Onsite IT Support Analyst - 1st/2nd line

Data and IT Support Assistant

IT Support Assistant

IT Apprentice

Data and IT Support Assistant

IT Support Analyst

Junior Service Desk Engineer

Technical Training and Support Lead

Customer Experience Professional

IT Support Team Leader

Technology Products Support Officer

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