Guest service agent Work, Jobs in Strawberry Hill (with Salaries)

Host
Petersham Nurseries - Richmond —Richmond
- Up to £14.21 an hour
- Part-time
- Project management
- Organisational skills
- SharePoint
Quick apply
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Front Desk Guest Service Associate
47 Park Street, Grand Residences by Marriott —London
- Weekend availability
- Customer service
- English
- Analysis skills
10d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
5d
Reservations Agent - Restaurant Group
Thesleff Group —London
- £15 an hour
- Full-time
- Hospitality
- Administrative experience
- Front desk
- Employee discount
- Referral programme
Quick apply
5d
Reservations Agent
Bvlgari Hotel London - Revenue and Reservations —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Reservations Agent
Haymarket Hotel - Reservations —London
- £15.50 - £17.00 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
2d
Porter - Guest Service Agent
St.Giles- Reservations —London
- £26,437 a year
- Full-time
- Hotel
- Hotel experience
Quick apply
13d
Guest Experience Agent
Hotel 41 —London
- £32,000 a year
- Full-time
- Hotel
- Administrative experience
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
4d
Guest Communications Agent
The BoTree —London
- £26,780 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
2d
Guest Service Agent
Zedwell —London
- £26,439 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Night Guest Service Agent
Moxy - Reception —London
- £26,439 a year
- Full-time
- IT
- Employee assistance programme
- Referral programme
Quick apply
8d
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Guest Experience Agent
One Hundred Shoreditch —London
- £16,129 a year
- Part-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
9d
Reservation Agent
Reservations —Westminster
- £29,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
4d
Event Steward
Able AI Agent Ltd —nine elms
- £13 - £14 an hour
- Temporary
- Hospitality
- Management
- First Aid Certification
Quick apply
At Your Service / Switchboard Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Management
- Customer service
- English
- Employee discount

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Host

Petersham Nurseries - Richmond
Richmond

Quick apply

Job details

Part-time | Full-time
Up to £14.21 an hour

Qualifications

OpenTable
Project management
Organisational skills
SharePoint
IT
Phone etiquette
Communication skills
Time management

Full job description

Host - Position Purpose

Reservations Management will either rota you on as a Reservations Agent or Restaurant Host. When the Restaurant is open, there is always a minimum requirement for at least one Reservations Agent and one Restaurant Host.

When you are scheduled to be a Reservations Agent, it is your responsibility to ensure all telephone calls to the restaurant phone line are answered – specifically between the hours of 9.30am – 5.30pm. You look after reservations, booking scheduling/ maximising, and all restaurant and garden afternoon tea customer liaison (email/ phone/ in person).

When you are scheduled to be a Restaurant Host, it is your responsibility to welcome, greet and sit all guests arriving for service, and support the Reservations Agent taking customer telephone enquiries.

It is the responsibility of the Reservations Agent and Restaurant Host to cover each other’s breaks, including lunch so at no point is the phone system left unattended.

Principal Accountabilities

RESERVATIONS AGENT

DAILY/ GENERAL

Daily briefing with fellow receptionist, hostess and restaurant manager on shift for allocation of jobs, notification of reservations the day ahead, agreement to manage breaks and any other handovers from day before.
Check [email protected] mailbox for emails. Ensure system in place for sharing the answering of emails with other team members to avoid duplication, plus emails filed away once dealt with.

RESERVATIONS

Check bookings week ahead and check the cover flow/ reservations staggered correctly (in case there are too many tables booked at any one time)
Reservations are maximised in communication with kitchen, restaurant, and afternoon tea management.
Guests are profiled and flagged appropriately daily/ as required.
Guest information is entered accurately and correct.
Floor plans are as required.
Oversee cancellations and credit card charging.
System set up including automated emails, users set up etc, troubleshooting issues.
Dialogue communicated to customers is correct and accurate.
Ensure scheduling of private events entered accurately.
Continuous review reservations diary for three months ahead.
Daily meeting (take a copy of daily reports and flag any VIP's/Regulars) 11.30
Attend weekly F&B Ops meeting and share comms/ report on calls and covers, including monthly report
Where scheduled attend Reception catch up meeting to communicate feedback or training points to reception team;
Host Reservation Training sessions for fellow receptionists ensuring they have the most up-to-date information and trained fully in taking reservations to spec.
Produce and maintain reservations SOP, email templates, phone etiquette SOP, FAQ in conversation with Reception Manager.
Look at daily service report and action any issues/communicate any feedback. Contribute to the daily service report.
Assist Restaurant Manager with complaint handling – ensuring customers are responded to within 24 and 48 hours.
Circulate weekly covers via email
Liaising with the kitchen and restaurant managers to ensure they have the most up-to-date daily information about bookings, important relevant information.
In support of the Reservations Manager, you are also responsible to confirm large parties reservations in the week ahead, liaising with the upmost professionalism with customers, communicating with the kitchen regarding menus, numbers, expectations.

HOST

The hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment, make a great impression and seat them.

Your responsibilities will include, but not be limited to:

Ensure host station/ desk clean and organised at all times.
Check with Reservations/Restaurant Manager or Reservations Agent to ensure you have the most up-to-date booking sheet and information for the day
Have full knowledge of the booking system so to assist customer with their reservations
Responsible for guest profiling in restaurant and inputting info/ applying correct flags in Open Table
Greets customers, escort to their table, pull seat out for the ladies, take coats and present menus
Make sure the section waiter is aware their table has been seated
Keep in constant contact with the servers and the kitchen to ensure smooth service
Thank and say goodbye to all guests
Cover Reservations Agent lunch break and assist answering phones when more than one-line ringing.

PERSON SPEC:

Excellent organisational and time management skills.
Excellent IT skills, including knowledge of a range of software packages.
The capacity to prioritise tasks and work under pressure.
Ability to liaise well with others and delegate tasks.
Strong oral and written communication skills.
Ability to work on your own initiative.
Attention to detail.
Flexibility and adaptability to changing workloads.
Problem-solving skills and project management ability.

Other

Flexible working includes regular weekend, bank holiday and occasional evening working.
Proactively seek out a full working knowledge of phone system, Outlook, SharePoint, booking system.

Key Performance Indicators

Lead by example offering excellent customer service
Familiarise yourself with regular diners and VIP guests
Reservation management and staggering
Answering all calls and emails as efficiently as possible.

Competencies

Planning & Organising
Resilience & Composure
Integrity & Trust
Working with Others
Leading & Managing

INDFOH

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Refine Your Search

guest service agent jobs in strawberry hill

Host

Reservations Agent (M/F/X)

Front Desk Guest Service Associate

Front Desk Agent

Guest Service Agent

Reservations Agent - Restaurant Group

Reservations Agent

Reservations Agent

Porter - Guest Service Agent

Guest Experience Agent

Guest Communications Agent

Guest Service Agent

Guest Services Agent

Night Guest Service Agent

Night Guest Service Agent

Guest Experience Agent, Pre-Opening - The St. Regis London

Guest Experience Agent

Reservation Agent

Event Steward

At Your Service / Switchboard Agent - JW Marriott Grosvenor House

I want to receive the latest job alerts for guest service agent in strawberry hill

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