Client experience manager Work, Jobs in Street West, Som (with Salaries)

Client Experience Manager - Delivering accounting & business support
Hughes, Isaac and Co Ltd —Burnham-on-Sea
- £46,000 - £56,000 a year
- Part-time
- Hybrid work
- Supervising experience
- Accounting
- Organisational skills
- Free parking
- Referral programme
Quick apply
13d
Sales and Project Coordinator
Arcania Apothecary Limited —Wells
- Full-time
- Microsoft Excel
- Administrative experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Events & Courses Co‑ordinator (DDSL)
Millfield School —Street
- £27,250 a year
- Weekend availability
- Hospitality
- Organisational skills
- In-person
- Free parking
- Employee assistance programme
Quick apply
Sales & Marketing Manager
Grassroutes Leisure Limited —Wincanton
- From £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Area Support Manager
Aspens —Street West
- £35,000 a year
- Full-time
- Computer skills
- Communication skills
- School
Senior Account Manager
Iconography Ltd —Ilminster
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Free parking
- Work from home
Quick apply
13d
Deputy Manager
The Watches of Switzerland Group —Street
- Full-time
- Sales
- Business development
- Retail management
- Employee assistance programme
3d
Marketing Projects Team Manager
Enable Promotional Marketing —Weston-super-Mare
- £36,000 - £38,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
Senior Talent Solutions Manager
Sanderson —Bristol
- Full-time
- Leadership
Quick apply
Advanced Rigger
Pipewize Ltd —Bridgwater
- £29.34 an hour
- English
- Construction
- In-person
Quick apply
6d
Bar Manager
St Audries Park Wedding Venue —Taunton
- Up to £30,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Store discount
- Employee discount
Quick apply
Marketing Account Manager
TBT Marketing —Frome
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
11d
Registered Manager
The Agincare Group —Chard
- £35,000 a year
- Nursing home
- Leadership
- Referral programme
Quick apply
Package Manager - Coatings
KAEFER Limited —Bridgwater
- Full-time
- Project management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Senior Lettings Manager
Fox & Sons —Yeovil
- Up to £50,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
5d
New Business Manager
Brakes —Bristol
- Up to £48,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee discount
Project Manager (Technical)
The Festive Lighting Company —Wellington
- From £38,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
6d
Artworker
TPG —Yeovil
- From £26,509.45 a year
- Full-time
- Microsoft Excel
- Project management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Office Manager
LENTELLS LIMITED —Chard
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Project Manager (Pipework)
jefferis engineering ltd —Clutton
- £60,000 - £70,000 a year
- Full-time
- Project management
- In-person
- Mechanical knowledge
- Free parking
Quick apply
10d

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client experience manager jobs near street west, som

Client Experience Manager - Delivering accounting & business support

Hughes, Isaac and Co Ltd
Burnham-on-Sea

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Job details

Permanent | Part-time | Full-time | Part-time upon request
£46,000 - £56,000 a year
13 days ago

Benefits

Free parking
Casual dress
Private dental insurance
Company pension
Company events
Private medical insurance
Referral programme

Qualifications

Practice management
ACA
Accounting software
Supervising experience
Accounting
Organisational skills
CIMA
Tax experience
AAT
ACCA

Full job description

Founded in 1988, Hughes, Isaac & Co is an accountancy practice and business advisory firm with offices in Caldicot, Burnham on Sea and Bristol. We work with a wide range of clients including limited companies, sole traders and partnerships, and our focus has always been on providing a service that goes well beyond year-end compliance.

We invest in people, processes & technology that makes our service better and faster, and we hold ourselves to a high standard because our clients rely on us to do so. We are currently modernising how we work across the practice, including the introduction of digital workpapers and more structured client management, and this role sits right at the centre of that.

Job Summary
The Client Experience Manager is one of the most important roles in the practice. The person in this position is responsible for ensuring that Hughes, Isaac & Co delivers consistently for its clients, which means taking ownership of the practice's delivery targets and not just managing their own portfolio in isolation.

Working closely with the partners, you will manage colleagues' workloads day to day, keep the practice on track against its client deadlines, and be the person everyone looks to when they need to know where things stand. Alongside that operational leadership, you will also be the primary point of contact for a mixed portfolio of clients, and the quality of those relationships, and the experience those clients have, will be a direct reflection of how you do the job.

This is a leadership role that requires both technical competence and the kind of interpersonal skills that make clients feel genuinely well looked after. The right person will find it varied, stretching and rewarding.

We are looking for someone who is technically strong and has a track record of managing clients well, but who also brings the kind of interpersonal and organisational skills that translate into a genuinely good experience for the people we work with.

This is not a role for someone who wants to keep their head down; it is for someone who takes ownership, leads their team with clarity and thinks about the client experience as much as the technical output.

Responsibilities

The role has two aspects; your own portfolio and practice delivery. Across both there are three things that you will do brilliantly:

1) Planner - You design the flow

▸ Scope jobs accurately at the outset and allocate work across the team

▸ Sequence deadlines so that nothing falls behind

▸ Spot potential bottlenecks before they create problems

▸ Use our systems and tools to keep everything visible and moving

2) Controller - You drive practice delivery

▸ Hold the practice to its client deadlines, not just your own portfolio

▸ Manage colleagues' workloads and step in early when timelines are at risk

▸ Keep clients informed so they never need to chase for an update

▸ Be the person the partners rely on to know where everything stands

3) Reviewer - You are the quality check

▸ Apply professional judgement before any work reaches a client

▸ Spot what does not look right, whether in numbers, narrative or tone

▸ Understand where automated tools can fall short and review accordingly

▸ Set the standard that the whole team works to

Qualifications

▸ ACA, CIMA, AAT or ACCA qualified, with solid post-qualification experience in an accountancy practice

▸ Demonstrable experience managing a portfolio of clients across a range of entity types, and a clear understanding of what that involves at busy times of year

▸ Strong technical grounding in statutory accounts, corporation tax and personal tax, with working knowledge of VAT compliance

▸ Experience managing or supervising colleagues, including setting expectations, reviewing work and having constructive conversations when standards are not met

▸ Confident, clear communicator in both writing and conversation, with the ability to explain complex matters in plain language without losing the important detail

▸ Organised and systematic in how you manage your own workload and that of those around you, with a genuine commitment to meeting deadlines

▸ Someone who takes responsibility for problems rather than waiting to be asked

Pay: £46,000.00-£56,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Private dental insurance
Private medical insurance
Referral programme

Experience:

Practice management: 2 years (preferred)

Work Location: Hybrid remote in Burnham-on-Sea TA8

Quick apply

Refine Your Search

client experience manager jobs in street west, som

Client Experience Manager - Delivering accounting & business support

Sales and Project Coordinator

Events & Courses Co‑ordinator (DDSL)

Sales & Marketing Manager

Area Support Manager

Senior Account Manager

Deputy Manager

Marketing Projects Team Manager

Senior Talent Solutions Manager

Advanced Rigger

Bar Manager

Marketing Account Manager

Registered Manager

Package Manager - Coatings

Senior Lettings Manager

New Business Manager

Project Manager (Technical)

Artworker

Office Manager

Project Manager (Pipework)

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