Customer service team lead Work, Jobs in Strood, Ken (with Salaries)

Team Leader Customer Service
Hedin Automotive London Ltd —Dartford
- Rotating shift
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme
People & Service Team Leader
River Island —Grays
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Experience Lead
Jewells —Grays
- Sales
- Customer service
- Paid training
- Employee discount
2d
Guest Services Team Leader
Rapport —London
- £38,204 a year
- Full-time
- Employee assistance programme
2h
Team Lead
Mulberry —Bluewater
- £32,130 a year
- Full-time
- Employee discount
Quick apply
Smart Metering Team Manager
South East Water —Snodland
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Leadership
- Annual leave
7h
Customer Service Team Leader
Flutter Entertainment —Hornchurch
- From £14.40 an hour
- Part-time
- Employee discount
- Sick pay
2d
Team Leader
Card Factory —Tonbridge
- £13 an hour
- Leadership
Sales & Service Team Manager
B&Q —Dartford
- £31,500 - £41,500 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
Credit Hire Team Leader
The AA —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
11d
Service Team Manager
B&Q —Sidcup
- £31,500 - £35,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
13d
Product Team Leader
River Island —Greenhithe
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Campaign Delivery Manager – Lead Generation
Russell Publishing —Brasted
- Up to £35,000 a year
- Hybrid work
- Contracts
- In-person
- Communication skills
- Free parking
- Work from home
Key Lead - Ashford Designer Outlet, Abercrombie & Fitch
AFH STORES UK LIMITED —Ashford
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Key Lead - Ashford Designer Outlet, Hollister
AFH STORES UK LIMITED —Ashford
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Business Change and Adoption Lead
Financial Ombudsman Service —London
- £57,500 - £65,450 a year
- Full-time
- Hybrid work
- In-person
- Flexible schedule
7d
Retail Store Supervisor/Team Leader (3mth FTC)
Mamas & Papas —Chelmsford
- Part-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
UK Team Leader
Mountain Warehouse —Royal Tunbridge Wells
- £13.77 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS
Laing O'Rourke —Dartford
- IT
- Leadership
12d
Alpha Front Office Test Lead, Assistant Vice President
State Street —London
- Full-time
- Analysis skills
- Project management
- Bachelor's degree

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customer service team lead jobs near strood, ken

Team Leader Customer Service

Hedin Automotive London Ltd -
Dartford

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

CRM software
Management
Customer service
Automotive service
Leadership
Communication skills

Full job description

Team Leader Opportunity at Mercedes-Benz of Dartford

Hedin Automotive Mercedes Benz is seeking a passionate and skilled Team Leader to guide and develop a talented customer service team, ensuring the highest standards of customer care and professionalism. Based at our prestigious Dartford site, you’ll be pivotal in supporting our people, customers, and brand legacy.

Role Overview – Team Leadership within a Premium Automotive Dealership

As Contact Centre Team Leader, you will oversee and coordinate the team, creating a positive, efficient and supportive working environment. Your leadership will inspire the team to exceed service targets while consistently upholding the high standards and reputation of the Mercedes‑Benz brand.

This role is ideal for an experienced, customer‑focused leader who combines strong interpersonal skills with a results‑driven mindset and a genuine passion for developing people.

Reporting to the Group Head of Customer, you’ll lead, coach and motivate the Customer Contact Centre team to handle all customer enquiries and service bookings efficiently, accurately and with genuine care. You’ll play a key role in driving customer satisfaction, service performance and commercial success, ensuring every customer interaction reflects professionalism, warmth and excellence.

Key Responsibilities – Leadership and Excellence in Customer Service

Lead, coach and develop a high-performing customer service team, promoting a culture of respect, teamwork, and continuous improvement
Oversee team rotas, workflow and day-to-day operations to maximise efficiency and productivity
Act as a role model for consistently excellent customer service, taking ownership of complex escalations through to resolution
Support colleagues’ learning and career development through feedback and on-the-job training
Work collaboratively with Service, Parts, and Sales management to achieve operational targets
Monitor key performance indicators (KPIs) to ensure team goals are consistently achieved or exceeded
Uphold brand standards in service delivery
Foster an inclusive and encouraging work environment where everyone’s contributions are valued

You will thrive in this role if you possess......

Previous experience in a leadership, senior advisor, or supervisory role within a fast-paced automotive or customer service environment
Excellent coaching and people management skills, with the ability to inspire, motivate, and develop others
Strong communication and relationship-building skills with customers and team members alike
Proven ability to handle multiple priorities and maintain high productivity under pressure
Knowledge of dealership management or CRM systems (training provided for Mercedes-Benz platforms)
A proactive, hands-on approach and keen attention to detail in all tasks
Commitment to upholding equality, diversity, and inclusion within the workplace
Right to work in the UK

Join Our Team in Dartford

Location: Mercedes-Benz and smart – Dartford, DA1 5FD
This is a full‑time, 40‑hour per week role with rotating weekday shifts between 08:00 and 18:30, plus Saturday working (08:00–17:00) on a rota basis.

Employee Benefits – Rewarding Your Contributions

Competitive salary and comprehensive benefits package
25 days annual leave plus bank holidays
Exceptional staff discounts on Mercedes-Benz vehicles and accessories
Long service awards
Life insurance
Employee assistance programme (wellbeing and financial support)
Preferential service and maintenance rates for team members and their families
Retail, dining and activity discounts with membership club
Cycle to Work scheme
Employee pension plan
Opportunities for ongoing professional development and career progression
Supportive, inclusive and dynamic work culture

Thorough checks on work authorisation and address undertaken as part of our recruitment process.

Discover more about careers and opportunities at Hedin Automotive by visiting our website: Career Opportunities at Hedin Automotive - Hedin Automotive London Ltd

Apply Now

Refine Your Search

customer service team lead jobs in strood, ken

Team Leader Customer Service

People & Service Team Leader

Customer Experience Lead

Guest Services Team Leader

Team Lead

Smart Metering Team Manager

Customer Service Team Leader

Team Leader

Sales & Service Team Manager

Credit Hire Team Leader

Service Team Manager

Product Team Leader

Campaign Delivery Manager – Lead Generation

Key Lead - Ashford Designer Outlet, Abercrombie & Fitch

Key Lead - Ashford Designer Outlet, Hollister

Business Change and Adoption Lead

Retail Store Supervisor/Team Leader (3mth FTC)

UK Team Leader

PRINCIPAL LEAD - IT SERVICE PERFORMANCE & OPERATIONS

Alpha Front Office Test Lead, Assistant Vice President

I want to receive the latest job alerts for customer service team lead in strood, ken

Explore jobs in more locations

Team Leader Opportunity at Mercedes-Benz of Dartford

Role Overview – Team Leadership within a Premium Automotive Dealership

Key Responsibilities – Leadership and Excellence in Customer Service

You will thrive in this role if you possess......

Join Our Team in Dartford

Employee Benefits – Rewarding Your Contributions

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