Customer support & client services managers Work, Jobs in Stroud, Gls (with Salaries)

Onboarding Team Supervisor
Redkite Law —Stroud
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Annual leave
Quick apply
1d
Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
7d
Onboarding Team Supervisor
Redkite Solicitors —Stroud
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Annual leave
1d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
11d
Part-time Customer Service Manager
International Workplace Group plc —Gloucester
- Up to £19,000 a year
- Part-time
- Customer service
- Restaurant
11d
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Team Leader, Contact Centre Operations (12 months FTC)
Kohler —Cheltenham
- Up to £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
VacancyTitle: Customer Care Supervisor
Pilgrim’s Europe —Chippenham
- Full-time
- CRM software
- Customer service
- Supervising experience
Customer Care Supervisor
Pilgrim's Europe —Chippenham
- Full-time
- CRM software
- Customer service
- Supervising experience
Quick apply

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customer support & client services managers jobs near stroud, gls

Onboarding Team Supervisor

Redkite Law
Stroud

Quick apply

Job details

Permanent | Full-time
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Supervising experience
Organisational skills
Communication skills

Full job description

Onboarding Team Supervisor

Location: Stroud or Gloucester
Contract: Permanent, Full-time
Hours: 35 hours, Monday – Friday
Start Date: ASAP

We’re looking for an Onboarding Supervisor to support the day-to-day oversight of client onboarding in Stroud or Gloucester. This is an exciting opportunity for someone who combines strong people supervision skills with a process-driven mindset and is ready to help shape a growing team.

As the onboarding team continues to grow, this role will initially be a varied and hands-on position. Alongside supervising and supporting colleagues, you will help develop processes, improve ways of working and undertake some onboarding activity yourself where needed. Over time, the role is expected to become increasingly focused on team supervision, service delivery and continuous improvement.

Redkite Solicitors has been trusted to provide exceptional legal advice to individuals, families, and businesses since 1898. As a progressive, full-service law firm, we’re driven by growth and innovation, continuously expanding our reach to meet the diverse needs of our clients. With nearly 300 dedicated professionals, we’re proud to be recognised as an employer of choice, with a number of our lawyers recognised in both Legal 500 and Chambers, reflecting the strength and quality of our expertise. Our ongoing commitment to excellence and expansion ensures Redkite remains at the forefront of the legal sector.

Candidates should be aware that their first day of employment may be based at an alternative Redkite office, for group onboarding. A willingness to travel and spend the day away from your usual place of work is therefore required.

What Will You Be Doing?

Taking a lead role in supporting and guiding the onboarding team, helping to create a positive, well-organised, and high-performing environment.

Monitoring team performance against agreed service level agreements and key performance indicators, taking appropriate action to keep work moving and maintain service standards.

Playing a key part in the smooth running of the onboarding function, combining people support with a strong focus on how the service can continue to develop.

Bringing the team together through regular check-ins and day-to-day support, helping everyone stay focused, motivated, and connected.

Coaching and developing colleagues, building confidence in processes and encouraging consistency and best practice across the team.

Supporting the development of a growing onboarding team by helping to shape clear processes, ways of working and service standards.

Undertaking some hands-on onboarding activity where needed, particularly while the team continues to grow and the role becomes more established.

Requirements

Who We’re Looking For:

Supervisory experience, with the ability to support, guide, and develop team members while maintaining high standards of service delivery.

Previous experience managing client onboarding activity, ensuring a smooth and positive experience from initial engagement through to completion.

Comfortable working in a growing team where the role may initially combine supervision, process development and some hands-on onboarding activity.

Confident working with service level agreements and KPIs, with the ability to monitor performance, identify issues early and support the team to deliver consistently high standards.

Strong communication and interpersonal skills, with the confidence to build positive relationships with clients, colleagues, and external contacts.

Excellent organisational skills and attention to detail, ensuring onboarding processes are managed accurately and efficiently.

Client-focused, with a commitment to delivering an exceptional service and ensuring a positive client experience throughout the onboarding journey.

Dependable and accountable, taking ownership of responsibilities and supporting the successful delivery of team objectives.

Collaborative and supportive, working effectively with colleagues and stakeholders to achieve positive outcomes for clients and the wider business.

Benefits

What’s In It For You?

We’re committed to creating a supportive, collaborative, and high-performing legal team. You’ll be joining colleagues who are not only legally excellent but also commercially astute and down-to-earth. We value trust, teamwork and excellence, and offer an environment where you can grow and succeed.

A collaborative, friendly working environment with regular team connection days

25 days annual leave (plus additional days with length of service)

Option to buy or sell annual leave

Life Assurance

Redkite Rewards scheme

Pension Scheme

Contributions to gym membership

Career development and learning support

... and much more

How to Apply

If you’re ready to make a difference in a positive and dynamic environment, we’d love to hear from you.

At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.

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Refine Your Search

customer support & client services managers jobs in stroud, gls

Onboarding Team Supervisor

Head of Contact Centre Sales and Customer Experience

Onboarding Team Supervisor

Customer Experience Manager

Part-time Customer Service Manager

Client Retention Manager

Team Leader, Contact Centre Operations (12 months FTC)

VacancyTitle: Customer Care Supervisor

Customer Care Supervisor

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