Head of operations Work, Jobs in Stroud, Gls (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
Project Delivery Lead - NatSec
CloudSecure Ltd —Cheltenham
- £50,000 - £76,000 a year
- Full-time
- Project management
- Organisational skills
- Software development
- Annual leave
Quick apply
9d
Head of Technical - Food Manufacturing
NEWBERRY INTERNATIONAL PRODUCE LTD —Ledbury
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Free parking
Quick apply
11d
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Landscaping Assistant
Elementa Design Ltd —Cirencester
- From £30,000 a year
- Full-time
- Power tools
- Construction
- In-person
Quick apply
8d
Senior Manager CRM
Ecotricity —Stroud
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee discount
Quick apply
3d
Supervisor – Parking
Swindon Borough Council —Swindon
- £36,363 a year
- Full-time
- English
Quick apply
8d
Senior Facilities Manager
Support Hub - Office —Cheltenham
- Full-time
Quick apply
5d
Head of Property
Oak Furnitureland —Swindon
- £75,000 - £85,000 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
10d
Head of People Partnering & Operations
University of Gloucestershire —Pittville
- £58,226 - £67,469 a year
- Continuous improvement
- Human resources
- Leadership
5d
Head of Finance & Accounts
Blushes —Cheltenham
- Up to £50,000 a year
- Full-time
- Heavy lifting
- Accounting
- Data entry
Quick apply
6d
General Manager
Inn The Sticks —Chippenham
- £40,000 - £47,500 a year
- Full-time
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
10d
Store Manager
Convenient Cash —Swindon
- Full-time
- Management
- Sales
- Customer service
Quick apply
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
8d
Head of Ecommerce
Oak Furnitureland —Swindon
- £60,000 - £85,000 a year
- Full-time
- Sales
- Merchandising
- Analysis skills
- Free parking
- Employee assistance programme
Senior Specialist – Traffic Management
Swindon Borough Council —Swindon
- £49,282 a year
- Full-time
- English
- Travel
- Leadership
Quick apply
8d
Service Manager – Network Management
Swindon Borough Council —Swindon
- £64,614 a year
- Full-time
- English
- Travel
Quick apply
8d
People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton
Levy —Cheltenham
- £30,000 a year
- Full-time
- Hospitality
- Administrative experience
- Travel
- Annual leave
Recreational Assistant/Lifeguard
Wishford Education —Tetbury
- Hospitality
- Management
- First Aid Certification
- Employee assistance programme
Quick apply
8d
Head of Partnerships & Grants
iCOMAT —Swindon
- Remote
- Business development

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Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in stroud, gls

Client Excellence Lead

Project Delivery Lead - NatSec

Head of Technical - Food Manufacturing

Supplier Assurance Manager

Landscaping Assistant

Senior Manager CRM

Supervisor – Parking

Senior Facilities Manager

Head of Property

Head of People Partnering & Operations

Head of Finance & Accounts

General Manager

Store Manager

Customer Experience Manager

Head of Ecommerce

Senior Specialist – Traffic Management

Service Manager – Network Management

People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton

Recreational Assistant/Lifeguard

Head of Partnerships & Grants

I want to receive the latest job alerts for head of operations in stroud, gls

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