Complaints manager Work, Jobs in Studley, War (with Salaries)

Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
14d
Location Manager
Anchor —Redditch
- Up to £29,000 a year
- Communication skills
- Employee discount
Store Manager
Aldi —Solihull
- £52,910 - £69,000 a year
- Annual leave
Customer Success Manager
Mears Group —Evesham
- Up to £45,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Annual leave
- Employee discount
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Sales Manager
Listers —Stratford-upon-Avon
- £68,000 a year
- Full-time
- Sales
- Leadership
- Free parking
- Health & wellbeing programme
Charges Advisor
Redditch Borough Council —Redditch
- £27,254 - £29,540 a year
- Call to connect
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
1d
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
11d
Branch Manager
Xylem —Malvern
- £90,000 - £120,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Annual leave
Retirement Villages Service Manager
Platform Housing —Worcester
- Up to £42,881 a year
- Remote
- Management
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Care Supervisors – Aspiring Registered Managers
Clarus Healthcare Ltd —Worcester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Organisational skills
- Care plans
- Sick pay
Quick apply
1d
Multi Site Accommodation Manager
Alexander group —Alcester
- From £30,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Travel
- Free parking
Quick apply
Care Home Operations Manager - Central
Barchester Healthcare —Malvern
- Weekend availability
- Management
- Microsoft Office
- Travel
- Annual leave
- Employee discount
Quick apply
8d
Operations Officer, UKPPS
National Crime Agency —Birmingham
- £4,218 a month
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
23h
Global Compliance & Complaints Manager - 12 month FTC
RICS —Birmingham
- Hybrid work
- Continuous improvement
- Travel
- Agile
- Annual leave
Property Operations Assistant / Manager
Tudors Group —Birmingham
- Up to £40,000 a year
- Weekend availability
- Google Suite
- Administrative experience
- Project management
- Free parking
Quick apply
3h
Dental Receptionist
Kingfisher Dental Practice —Redditch
- £22,250 - £23,310 a year
- Part-time
- Customer service
- Administrative experience
- Front desk
Quick apply
4d
Contract Manager
Mears Group —Evesham
- Up to £48,526 a year
- Monday to Friday
- Management
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Operation Manager
Admin - HBH Birmingham —Birmingham
- Full-time
- Hotel
- Organisational skills
- Leadership
Quick apply
6d
Band 7 Assistant Clinical Governance Manager
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
- Rehabilitation centre
- Leadership
11d

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Business Support Supervisor (R&M)

Redditch Borough Council -
Redditch

Apply Now

Job details

£36,363 - £40,777 a year
14 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
GCSE
Complaint handling
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
IT
NVQ
Communication skills

Full job description

Job Introduction

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.

The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

The role

We are looking for a Business Support Supervisor to join our Repairs & Maintenance service. This is a key operational role responsible for leading our Business Support Officers/Schedulers and ensuring the smooth, efficient scheduling of responsive repairs and planned maintenance across the borough.

You will play a central part in managing our new Housing Management System, supporting workforce scheduling, appointment management and performance monitoring.

Key Requirements

Leading, supervising and developing a team of Business Support Officers/Schedulers.
Overseeing the scheduling of responsive repairs and planned maintenance, ensuring operatives are allocated effectively.
Monitoring daily workloads, rescheduling appointments and ensuring repairs are completed within target timescales.
Acting as a key point of contact for Customer Services regarding repairs enquiries.
Ensuring accurate use of IT systems, maintaining up‑to‑date records and producing performance reports.
Liaising with operatives, supervisors, contractors and tenants to coordinate access and resolve issues.
Managing customer enquiries and complaints in line with council policies.
Supporting continuous improvement by reviewing processes and identifying efficiencies.
Conducting 1:1s, appraisals and addressing performance issues where required.
Ensuring compliance with customer care standards, health and safety and data protection requirements.

Skills & experience

We’re looking for someone who is organised, proactive and confident in leading a busy team. You will bring:

At least 2 years’ experience in an administrative or technical environment (social housing desirable).
Experience supervising, motivating or leading staff.
Strong IT skills, including databases, scheduling systems and Microsoft Office.
Excellent communication and customer service skills, including handling complaints.
Ability to analyse data, produce reports and support performance monitoring.
Strong organisational skills with the ability to prioritise and manage competing demands.
GCSE Maths and English (Grade C or above) or equivalent.
NVQ Level 3 in Customer Services or Business Management (desirable).

Additional Information

The Councils offer a range of staff benefits:

pension
generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
flexible working, where appropriate
Employee Assistance Programme
access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Interview date: to be confirmed by the Repairs & Maintenance Management Team

What next

Need further information on the duties of this post? Please contact Mike Walsh (recruiting manager) on email [email protected]

If you experience difficulties when applying online then please contact HR at [email protected]

If this role interests you please select the 'Apply Now' button

Apply Now

Refine Your Search

complaints manager jobs in studley, war

Business Support Supervisor (R&M)

Location Manager

Store Manager

Customer Success Manager

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Sales Manager

Charges Advisor

Duty Manager - Guest Experience

Branch Manager

Retirement Villages Service Manager

Care Supervisors – Aspiring Registered Managers

Multi Site Accommodation Manager

Care Home Operations Manager - Central

Operations Officer, UKPPS

Global Compliance & Complaints Manager - 12 month FTC

Property Operations Assistant / Manager

Dental Receptionist

Contract Manager

Operation Manager

Band 7 Assistant Clinical Governance Manager

I want to receive the latest job alerts for complaints manager in studley, war

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