Subcontractor Work, Jobs in Studley, War (with Salaries)

Customer Resolutions Coordinator
Arcus FM —Redditch
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
2d
General Maintenance Operative (GMO)
ARH Group Limited —Coventry
- £39,000 a year
- Overtime
- Hybrid work
- Carpentry
- Maintenance
- Programmable logic controllers
Quick apply
Purchasing Assistant
Kenard Engineering (Tewkesbury) Ltd —Tewkesbury
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Sick pay
Quick apply
4d
Plumber/Bathroom Fitter
BST Plumbing and Electrical Ltd —Droitwich
- £650 - £850 a week
- Customer service
- Maintenance
- Plumbing
Quick apply
3d
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Office Manager
Griffin's Auctioneers & Valuers —Warwick
- £14.00 - £17.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Flexitime
Quick apply
5d
Supervisor
Mears Group —Evesham
- Up to £39,627 a year
- Monday to Friday
- Management
- Maintenance
- Driving
- Annual leave
- Employee assistance programme
Lead Drone Surveyor
Survey Solutions —Birmingham
- Full-time
- Hybrid work
Quick apply
2d
Senior Site Engineer
Kier Group —Hatton
- Full-time
- No degree
Site Manager
ASD Build Limited —Birmingham
- £60,000 - £65,000 a year
- Management
- Computer literacy
- First Aid Certification
Quick apply
2d
Planner
Mears Group —Evesham
- Up to £31,000 a year
- Maintenance
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Electrician
Current Tech Group —Solihull
- £140.11 - £327.17 a day
- Part-time
- Customer service
- Maintenance
- Electrical experience
Quick apply
15h
Project Manager
Omexom UK —Birmingham
- Travel
- Organisational skills
- In-person
Site Manager
Sinclair & Sons Constructions Ltd —Sutton Coldfield
- From £280 a day
- Temporary
- Civil engineering
- Management
- Engineering
Quick apply
11d
Laboratory Manager
Tarmac —Solihull
- Military
- Time management
- Employee discount
22h
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Project Manager
VINCI Energies —Birmingham
- Travel
- Organisational skills
- In-person
Commercial Manager/Senior Quantity Surveyor (Client side) - Healthcare
Tier5Group —Birmingham
- £80,000 - £100,000 a year
- Full-time
- Bachelor's degree
- In-person
- Work from home
Quick apply
Design Manager
GRAHAM Group —Redditch
- Monday to Friday
- Microsoft Powerpoint
- AutoCAD
- Engineering
- Annual leave
1d
Self Employed Cleaner (subcontractor)
Click N Clean uk —Birmingham
- £12 - £16 an hour
- Part-time
- Customer service
- English
- Hotel
- Flexitime
- Flexible schedule
Quick apply

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Customer Resolutions Coordinator

Arcus FM -
Redditch

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

If you’re looking for your next challenge, this could be the perfect opportunity. Join us as a Customer Resolutions Coordinator at our Redditch site.

In this role, you’ll be the first point of contact for both internal and external escalations, taking ownership to ensure timely and effective resolutions for customers and stakeholders. You’ll manage exception issues and play a key role in supporting KPI performance, particularly relating to outstanding work orders.

This is a full-time position, working 40 hours per week across a flexible shift pattern between 7am and 7pm, Monday to Sunday, so a flexible approach is essential.

Act as the first point of contact for all internal and external escalations, ensuring enquiries and complaints are resolved in line with key SLAs.
Accurately log and maintain tracking references to support reporting and performance analysis.
Deliver a professional and courteous service to all stakeholders, in line with Arcus standards and processes.
Manage requests via phone, email, and other channels, responding within agreed KPIs and timescales.
Work as part of a shift rota, including early mornings, evenings, and one weekend day.
Collaborate with account management, field teams, planning, and internal departments to resolve escalations effectively.
Maintain clear, concise, and accurate system updates, ensuring all progress is documented.
Identify recurring issues and provide feedback to support root cause resolution and continuous improvement.
Monitor and action daily SLA reports, ensuring work orders are allocated and completed on time.
Take ownership of the end-to-end work order lifecycle to ensure successful delivery.
Provide feedback on contractor performance to support KPI management and improvement.
Accurately record all activity within Arcus systems, using effective triaging to allocate work orders correctly first time.
Monitor incoming communications to ensure all requests are actioned and stakeholders kept informed within SLAs.
Follow all Arcus procedures to achieve the best outcomes for customers and the business.
Liaise with subcontractors and field teams to ensure scheduled works are completed within agreed service levels.
Prioritise workload effectively based on business needs, highlighting risks and managing critical tasks.
Provide clear and timely updates to senior management and stakeholders on escalations and incidents.
Complete incident reports and proactively engage contractors to minimise disruption and restore operations quickly.

Knowledge & Skills

Strong administrative and time management skills
Effective communication skills, both written and verbal, with the ability to engage a wide range of stakeholders
A strong customer service focus, with a commitment to delivering high standards
A collaborative team player with excellent interpersonal skills, able to work independently and use initiative
Ability to understand the impact of changes and adopt effective working practices
Excellent listening skills, with confidence to question and clarify information
Proficient in Microsoft Office (Word, Excel, PowerPoint desirable)
High level of accuracy and attention to detail
Ability to work to deadlines in a fast-paced environment
Strong organisational and prioritisation skills

For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

Salary: £27,164 per annum, depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Pay: £25,000.00-£30,000.00 per year

Quick apply

Refine Your Search

subcontractor jobs in studley, war

Customer Resolutions Coordinator

General Maintenance Operative (GMO)

Purchasing Assistant

Plumber/Bathroom Fitter

National Contract Manager

Office Manager

Supervisor

Lead Drone Surveyor

Senior Site Engineer

Site Manager

Planner

Electrician

Project Manager

Site Manager

Laboratory Manager

Complaints Coordinator

Project Manager

Commercial Manager/Senior Quantity Surveyor (Client side) - Healthcare

Design Manager

Self Employed Cleaner (subcontractor)

I want to receive the latest job alerts for subcontractor in studley, war

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