Operational support grade Work, Jobs in Sudbury, Sfk (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Operational Support Officer
HM Courts & Tribunal Service —Bury St. Edmunds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
9d
Operational Support Officer
HM Courts and Tribunals Service —Bury St. Edmunds
- £25,582 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
9d
Management Trainee
Dandara —Braintree
- Travel
- Mentoring
- Organisational skills
Operational Support Grade - HMP Highpoint ( Prison Support Role)
Ministry of Justice —Newmarket
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Plant Operator - UK
Ascensus Specialties —Newmarket
- Full-time
- English
- Microsoft Office
Quick apply
Functional Skills Maths Tutor
TCHC Group —Ipswich
- £25,000 - £34,000 a year
- Monday to Friday
- Maths
- Education
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Operational Support Analyst
Transport for London —Pier
- £36,500 - £40,700 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- ERP systems
- Annual leave
- Employee discount
9h
Business Administration Apprentice- Operations & Procurement
Colchester Rewinds & Repairs Ltd —Colchester
- Full-time
- Microsoft Office
- IT
- Computer skills
Quick apply
8d
Behaviour Officer
Chantry Academy —Ipswich
- £27,060 - £28,154 a year
- Monday to Friday
- School
Portable Appliance Testing Co-ordinator
COLCHESTER INSTITUTE —Colchester
- £28,686.84 - £30,399.20 a year
- Full-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
Quick apply
Courier Service Specialist
Evri —Bury St. Edmunds
- £28,000 - £32,000 a year
- Temporary
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Lecturer - Course Leader - Trowel Trades
COLCHESTER INSTITUTE —Braintree
- £35,228.44 - £43,290.00 a year
- Full-time
- Team management
- Mentoring
- Leadership
Quick apply
Warehouse Operator
Videndum —Bury St. Edmunds
- ERP systems
- SharePoint
- Warehouse experience
- Free parking
- Flexible schedule
Quick apply
4d
Plant Operator - UK
Ascensus Specialties LLC —Newmarket
- Full-time
- English
- Microsoft Office
Chartered Management Degree Apprenticeship – 30-month Fixed Term Contract
Amazon UK Services Ltd. - A10 —Ipswich
- Full-time
- Management
- Supervising experience
- Leadership
Specialist Operational Manager MHST & U18 Wellbeing Team
Norfolk & Suffolk Foundation Trust —Ipswich
- £57,528 - £64,750 a year
- Full-time
- Travel
- IT
- School
Senior Administrative Officer (SAO) - Accredited Programmes - Norfolk and Suffolk - East of England
HM Prison & Probation Service —Bury St. Edmunds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Estates and Operations Manager
Stowmarket Town Council —Stowmarket
- £35,412 - £39,152 a year
- Full-time
- Management
- Leadership
- Communication skills
Paramedic - Chelmsford - Essex
Medicare EMS —Chelmsford
- £50,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- In-person
- Free parking
Quick apply
1d

I want to receive the latest job alerts for operational support grade in sudbury, sfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

operational support grade jobs in sudbury, sfk

Contact Centre Officer (Headquarters, Chelmsford)

Operational Support Officer

Operational Support Officer

Management Trainee

Operational Support Grade - HMP Highpoint ( Prison Support Role)

Plant Operator - UK

Functional Skills Maths Tutor

Operational Support Analyst

Business Administration Apprentice- Operations & Procurement

Behaviour Officer

Portable Appliance Testing Co-ordinator

Courier Service Specialist

Lecturer - Course Leader - Trowel Trades

Warehouse Operator

Plant Operator - UK

Chartered Management Degree Apprenticeship – 30-month Fixed Term Contract

Specialist Operational Manager MHST & U18 Wellbeing Team

Senior Administrative Officer (SAO) - Accredited Programmes - Norfolk and Suffolk - East of England

Estates and Operations Manager

Paramedic - Chelmsford - Essex

I want to receive the latest job alerts for operational support grade in sudbury, sfk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected