Customer experience leader Work, Jobs in Summertown, Oxf (with Salaries)

Customer Support Advisor - Validations
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
13d
Bershka Oxford Menswear Responsible
INDITEX —Oxford
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Weddings & Special Events Co-Ordinator
Levy —Oxford
- £14.21 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Store discount
- Annual leave
Customer Representative - Oxford
Nationwide Building Society —Oxford
- From £25,250 a year
- Temporary
- Customer service
- Banking
4d
General Assistant - B&I - F1 team - July start
Genuine Dining Company —Silverstone
- Up to £29,245 a year
- Full-time
- Management
- Customer service
- Cooking
- Free parking
- Employee discount
Quick apply
12d
Bershka Oxford City Ladies Responsible
INDITEX —Oxford
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Team Leader
The Perfume Shop —Oxford
- £14.49 an hour
- Sales
- IT
- In-person
- Employee discount
14d
Production Administrator - SWA Works
SABETI WAIN AEROSPACE LTD —High Wycombe
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Health & wellbeing programme
Quick apply
Anthropologie Team Leader (24hr) - Oxford, UK
Anthropologie —Oxford
- Part-time
- Sales
- Merchandising
- Supervising experience
- Annual leave
- Employee assistance programme
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Engineering Administrator & Customer Support Coordinator
ILPRA SYSTEMS UK LTD. —Swindon
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
5d
Sales/Recruitment Consultant
The Fedcap Group —Oxford
- £30,000 - £32,000 a year
- Full-time
- Business development
- In-person
- Annual leave
- Employee assistance programme
Quick apply
7d
QA Team Leader
Puratos Ltd —Buckingham
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Theatre Booking Officer
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Part-time
10d
Commercial Hospitality & Events Manager
Sodexo —Abingdon
- £45,000 a year
- Weekend availability
- Hospitality
- Communication skills
- School
- Free parking
Quick apply
3h
Enforcement Agent - Merton
Dukes Bailiffs Limited —Merton
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
Customer Experience Assistant
Revvity —Abingdon
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
11d
Porter
CH&CO —Oxford
- £12.71 an hour
- Customer service
- Restaurant
- Employee assistance programme
- Employee discount
5h
Operations Team Leader
Smiths News —Oxford
- £31,262.40 a year
- Management
- IT
- Communication skills
- Free parking
- Referral programme
3h

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customer experience leader jobs near summertown, oxf

Customer Support Advisor - Validations

Hellios Information Limited -
Oxford

Quick apply

Job details

Permanent | Full-time
£26,250 - £27,000 a year
13 days ago

Benefits

Free parking
Company pension
Work from home
Company events
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Excel
Customer service
Computer literacy
Data analysis skills
Business processes
Microsoft Office
Data management
Organisational skills
Communication skills
Time management

Full job description

Customer Support Advisor – Validations

Job title: Customer Support Advisor - Validations

Location: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH

Reporting to: Team Leader

Job summary:

To provide excellent customer service in our Validations team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.

Key responsibilities

Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.
Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
Verifying various financial documentation, certifications and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
Making 10-15 outbound calls a day to help guide customers through validation queries.
Assisting with general inbound phone cover to help with customer support.
Accurately log and update customer records on the status of their questionnaires using internal CRM application.
Proficient user of validation process within our business system.
Identify ways in which processes and procedures can be streamlined and made more efficient.
Active participation in team meetings to share and exchange information.
Consistently meet or exceed personal targets.
Escalate customer issues to the Team Leader or Service Delivery team.

General

Work together as part of the Operations team to ensure overall KPIs and process deliverables are consistently achieved.
Be pro-active at all times and ‘go the extra mile’ to uphold a first class customer experience.
Ad hoc tasks assigned from time to time by the Team Leader to meet the needs of the business

Key requirements

You’ll ideally have:

Knowledge and experience

Previous experience in a customer service environment
Working knowledge of data management and data analysis
Demonstrable experience of process improvement
Proven track record of working to deadlines and targets
Customer contact through inbound and high volume of outbound calls
Ability to adapt to the needs of a growing business

Qualifications and skills

Highest accuracy and attention to detail
Strong organisational and time management skills
Detailed working knowledge of Excel to Intermediate or Advanced level
Good knowledge of other MS Office applications
Articulate with a confident telephone manner
Strong communicator, both written and verbal, with good interpersonal skills
Commitment to provide excellent customer service at all times
Flexible in approach

Desirable

Education to degree level (or equivalent)

Salary and remuneration

This post will attract a competitive salary and our benefits include:

· Blended working

· 25 days holiday

· Contributory pension scheme

· Paid compassionate leave

· Free car parking

· Flexi Friday scheme

· Refer a Friend scheme (applicable to some posts)

· Varied programme of social events

Further information

The Operations team deliver our core business to the highest quality and through first class customer service. All postholders should be computer literate with a good working knowledge of MS Office especially Excel. Extensive training will be given on specific applications.

The postholder will be required to work Monday to Friday, 37.5 hours per week.

There may be opportunities for the postholder to progress their career to a Senior Customer Support Advisor or to look at specialist operational roles or a role in account management.

The Company’s policy on blended working currently requires the postholder to work a minimum of two days per week in the office and this policy may be reviewed from time to time.

The Company

Hellios is a leading supplier information and risk management company operating in the financial services and defence industry. Established with the primary objective to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and GDPR.

Since its inception as a startup in 2012, Hellios has experienced rapid growth, expanding to over 120 employees and establishing offices across the UK, The Netherlands, Spain, and Ireland. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth.

At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. To delve deeper into Hellios' core values shaping the culture embraced by our team, partners, and our customer-centric approach, please visit our website at Hellios.com.

Job Types: Full-time, Permanent

Pay: £26,250.00-£27,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Oxford OX2 9PH: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Location:

Oxford OX2 9PH (preferred)

Work Location: Hybrid remote in Oxford OX2 9PH

Quick apply

Refine Your Search

customer experience leader jobs in summertown, oxf

Customer Support Advisor - Validations

Bershka Oxford Menswear Responsible

Weddings & Special Events Co-Ordinator

Customer Representative - Oxford

General Assistant - B&I - F1 team - July start

Bershka Oxford City Ladies Responsible

Team Leader

Production Administrator - SWA Works

Anthropologie Team Leader (24hr) - Oxford, UK

Head of Manufacturing Operations

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Engineering Administrator & Customer Support Coordinator

Sales/Recruitment Consultant

QA Team Leader

Theatre Booking Officer

Commercial Hospitality & Events Manager

Enforcement Agent - Merton

Customer Experience Assistant

Porter

Operations Team Leader

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