Patient services manager Work, Jobs in Sunbury, Sry (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Horsham
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
20h
Practice Manager
Runnymede Medical Practice —Windsor
- From £60,000 a year
- Full-time
- Management
- Project management
- Human resources
- Free parking
- Annual leave
Quick apply
15h
Private Patient Administration Officer
The Royal Marsden NHS Foundation Trust —Wallington
- £32,199 - £34,876 a year
- Full-time
- Phone etiquette
- Communication skills
2d
Registered Manager
Active Care Group —East Molesey
- £45,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Senior Communications Manager
West London NHS Trust —London
- £63,665 - £70,887 a year
- Full-time
1d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Antenatal and Newborn Screening Failsafe Officer
The Hillingdon Hospitals NHS Foundation Trust —Uxbridge
- £30,630 - £32,346 a year
- Part-time
9d
Practice Manager
Welbeck —London
- Hybrid work
- Continuous improvement
- Communication skills
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Clinical Service Manager
West London NHS Trust —Hounslow
- £63,665 - £70,887 a year
- Full-time
7d
Operational Effectiveness Manager - Performance, Improv, Data, Digital
West London NHS Trust —London
- £63,665 - £70,887 a year
- Full-time
6d
Practice Manager
mydentist —Hounslow
- Full-time
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Employee Relations Manager
Guy's and St Thomas' NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Management
- Human resources
1d
People & Culture Compliance Manager
ISS Facility Services —Weybridge
- Human resources
- Communication skills
Quick apply
Manager - Patient Experience Data
IQVIA —Reading
- Full-time
- Remote
- Project management
- IT
- Time management
2d
Patient Services Coordinator (Bank, 0 Hours contract)
Medical Imaging Partnership Ltd —Weybridge
- IT
- Communication skills
Quick apply
Estates Maintenance Operations Manager (Hillingdon Hospital)
The Hillingdon Hospitals NHS Foundation Trust —Uxbridge
- £63,665 - £70,887 a year
- Full-time
9d
Clinical Services Manager – Imaging
Circle Health Group —Guildford
- Up to £67,000 a year
- Full-time
- Hospital
- Customer service
- Supervising experience
- Employee discount
- Life insurance
Health and Safety Manager
London Ambulance Service NHS Trust —London
- £58,133 - £65,261 a year
- Full-time
5d
Phlebotomist
Randox Laboratories —Kingston upon Thames
- Weekend availability
- Communication skills
7d

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patient services manager jobs near sunbury, sry

Freedom to Speak Up Guardian

The Guardian Service Ltd
Horsham

Quick apply

Job details

Permanent
£42,000 a year
20 hours ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Sussex?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

patient services manager jobs in sunbury, sry

Freedom to Speak Up Guardian

Practice Manager

Private Patient Administration Officer

Registered Manager

Senior Communications Manager

Head of CS - Under 18s Services

Antenatal and Newborn Screening Failsafe Officer

Practice Manager

Relationship Manager

Clinical Service Manager

Operational Effectiveness Manager - Performance, Improv, Data, Digital

Practice Manager

Employee Relations Manager

People & Culture Compliance Manager

Manager - Patient Experience Data

Patient Services Coordinator (Bank, 0 Hours contract)

Estates Maintenance Operations Manager (Hillingdon Hospital)

Clinical Services Manager – Imaging

Health and Safety Manager

Phlebotomist

I want to receive the latest job alerts for patient services manager in sunbury, sry

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