Application support specialist Work, Jobs in Sunderland, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Specialist Support Interpreter
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- English
- Travel
- Classroom experience
- Annual leave
8d
Talent Development Specialist
University of Sunderland —Sunderland
- £31,604 - £36,545 a year
- Full-time
- Hybrid work
- University
- Annual leave
6d
Stores Assistant
Northern Trains —Newcastle upon Tyne
- £43,889 a year
- Full-time
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
1d
Environment, Health & Safety Manager
Krystal Technology —Wallsend
- £50,000 - £55,000 a year
- Full-time
- In-person
Quick apply
Complex Brain Injury Support Worker £18 - £20 p/h
Leo Healthcare —Middlesbrough
- £18 - £20 an hour
- 12 hour shift
- Care experience
- English
- In-person
Quick apply
6d
Support Worker
Orchard Healthcare Group —Sunderland
- £13.77 - £14.60 an hour
- Employee assistance programme
Quick apply
Quality Inspector
Chirton Engineering Ltd —North Shields
- £17.97 - £20.24 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Highways Delivery Permit Officer
Northumberland County Council —Ulgham ED
- £31,537 - £34,434 a year
- Organisational skills
- IT
- Communication skills
- Annual leave
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
8d
Paid Search Manager
The Media Network —North Shields
- From £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Presentation skills
- Flexitime
- Work from home
Quick apply
2d
Detention Custody Officer
Serco Plc —Consett
- £26,250 - £27,563 a year
- 12 hour shift
- No experience needed
- Free parking
- Paid training
Employment Specialist
Recovery Connections —Sunderland
- £30,067 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Paid training
Quick apply
4d
Administrative Officer
Durham County Council —Durham
- £26,403 - £28,598 a year
- Part-time
- Hybrid work
- Administrative experience
- Annual leave
9d
VacancyTitle: Head of Intelligence
Northumbrian Water/Essex & Suffolk Water —Durham
- £110,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- Employee assistance programme
2d
Investigations Case Officer
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,992 a year
- Part-time
- Presentation skills
- Travel
- Contracts
- Annual leave
13d
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
Care Assistant
Orchard Healthcare Group —Sunderland
- £12.71 - £12.96 an hour
- Full-time
- Employee assistance programme
Quick apply
Treasury Analyst
Arriva Treasury Company Limited —Sunderland
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
4d

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application support specialist jobs near sunderland, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

application support specialist jobs in sunderland, twr

Technical Support Specialist

Head of Collections

Specialist Support Interpreter

Talent Development Specialist

Stores Assistant

Environment, Health & Safety Manager

Complex Brain Injury Support Worker £18 - £20 p/h

Support Worker

Quality Inspector

Highways Delivery Permit Officer

IT Support Specialist

Paid Search Manager

Detention Custody Officer

Employment Specialist

Administrative Officer

VacancyTitle: Head of Intelligence

Investigations Case Officer

Property Sales Consultant

Care Assistant

Treasury Analyst

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