It business partner Work, Jobs in Sunderland, Twr (with Salaries)

Vista Aftersales Advisor
Hays Travel —Sunderland
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Assistant Finance Business Partner
EAST DURHAM COLLEGE —Peterlee
- £35,733 a year
- Full-time
- Presentation skills
- Accounting
- Organisational skills
- Free parking
- Annual leave
Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sunderland
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Full Stack Sofware Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- Java
- AWS
Quick apply
People Business Partner
Tritility Limited —Jarrow
- Up to £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
10h
Power Platform Solutions Architect
razorblue Careers —Stockton-on-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Mentoring
- AI
- Life insurance
Quick apply
CAD Technician
PS Design & Engineering —Washington
- Full-time
- Hybrid work
- AutoCAD
- Employee assistance programme
People Partner
NRG —Sunderland
- £22.20 an hour
- Microsoft Office
- Continuous improvement
- Human resources
Platform Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- AWS
- Mentoring
Quick apply
IT/Infrastructure Manager
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Microsoft Access
- Azure
- Management
Quick apply
Business Performance Analyst (12-month FTC)
Arriva Limited —Sunderland
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
6d
Self Employed Business Partner
Social Brew —Whitley Bay
- £32,327.55 - £71,710.16 a year
- Full-time
- CRM software
- Hospitality
- Salesforce
- Free parking
- Store discount
Quick apply
2d
Marketing & Clinic Coordinator
Aesthetics Now Academy Ltd —Seaham
- From £15 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
2d
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Cloud Infrastructure Engineer - AWS
Giacom —Prudhoe
- £45,000 - £49,000 a year
- DevOps
- AWS
- Scripting
- Annual leave
Quick apply
Governance, Cyber Risk & Compliance (GRC) Analyst
tombola —Sunderland
- Hybrid work
- Organisational skills
- IT
Quick apply
Customer Hub Advisor (Late Shift)
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
Compliance Consultant & Audit Advisor
OneClickComply —Sunderland
- £30,000 - £37,500 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Public Health Intelligence Analyst
Gateshead Council —Gateshead
- £41,771 - £45,091 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- No degree
- Annual leave
- Employee discount
Business Operations Manager
NRG —Newcastle upon Tyne
- £44,000 - £50,000 a year
- Management
- Travel
- Contracts
- Annual leave
- Flexible schedule

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Vista Aftersales Advisor

Hays Travel -
Sunderland

Apply Now

Job details

Benefits

Employee discount

Qualifications

Customer service
Organisational skills
Communication skills
Negotiation
Time management

Full job description

Overview

This role is based within the Vista After Sales team and focused on providing an exceptional service to all Agents, Customers and Supplier partners for any Vista, Hays Beds & Hays Transfers existing booking queries.

Role Summary

Vista Aftersales is an operational team which receives high volumes of incomings calls and email enquiries from agents, supplier partners, other head office teams and customers needing assistance in resort. Our focus is ensuring exceptional service, efficiency and accuracy at all times whilst striving to hit team’s KPI’s.

Main Responsibilities

Booking Failures for Vista, Hays Beds, Hays Transfers.
Answering general booking questions.
Booking amendments Vista, Hays Beds, Hays Transfers.
Documentation requests.
Airport and In-resort calls.
Build and maintain relationships with agents, customers & supplier partners.
Identifying and meeting customers’ needs by always providing exceptional customer service.
Pro-actively attempt to minimise financial loss to the business wherever required.
Achieving individual and team KPI’s.
Effectively performing administration duties and follow processes accurately.
Sourcing additional product (different room type/board basis etc.) and manual Hays Beds & Hays Transfers bookings.
Working on various booking exception reports ensuring they are always kept up to date.
Aid internal/external agents and customers in a crisis for Vista, Hays Beds, Hays Transfers.
Assist in minimising losses to the business wherever necessary.
Process errata and schedule changes accurately & effectively

Qualifications & Experience

Experience of working in a similar type of service role

Customer Service

Deliver exceptional customer service to all internal and external agents and customers

Skills

Good organisational and time management skills
Good negotiation skills
Good attention to detail
Good understanding of in-house products/systems and external supplier products/systems
Resilient
Ability to work in a fast-paced call centre environment
Good administration skills

Teamwork

Enthusiastic and proactive with the ability to work independently (self - motivated) and as part of a team
Ability to work effectively with people from diverse backgrounds
Open to change and flexible to suit business needs

Communication

Good verbal and written communication skills
Ability to liaise with staff on various levels
Ability to always remain professional

Values

Commitment to contribute to the growth of the business and the development of the team
Ensure that the Hays Travel values are always demonstrated and that others follow this standard

General

To undertake any other duties that fall into the job criteria
To conform with all company policies and procedures including Health & Safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

it business partner jobs in sunderland, twr

Vista Aftersales Advisor

Assistant Finance Business Partner

Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped

Full Stack Sofware Engineer

People Business Partner

Power Platform Solutions Architect

CAD Technician

People Partner

Platform Engineer

IT/Infrastructure Manager

Business Performance Analyst (12-month FTC)

Self Employed Business Partner

Marketing & Clinic Coordinator

Customer Success Manager

Cloud Infrastructure Engineer - AWS

Governance, Cyber Risk & Compliance (GRC) Analyst

Customer Hub Advisor (Late Shift)

Compliance Consultant & Audit Advisor

Public Health Intelligence Analyst

Business Operations Manager

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