Senior Duty Manager – Hospitality Operations, Guest Experience & Events
Rosa Twelve – Low Fell, Gateshead
Salary: £27,000 – £33,000 per annum (depending on experience)
About Rosa Twelve
Rosa Twelve is an independent hospitality venue focused on creating memorable guest experiences through exceptional food, drinks, service, events and hospitality.
We are not simply serving food and drinks. We are creating occasions that guests want to repeat, recommend and remember.
As we continue to grow, we are seeking an ambitious, hands-on Senior Duty Manager to join our management team and help deliver exceptional guest experiences whilst supporting the ongoing development and success of the business.
The Role
This is not a desk-based management role.
We are looking for a visible leader who enjoys being on the floor, engaging with guests, supporting the team, maintaining standards and helping create a welcoming and vibrant atmosphere throughout the venue.
Working closely with the General Manager, you will take ownership of day-to-day operations, lead service periods, support events and functions, develop team members and help drive guest satisfaction, repeat business and venue performance.
Initially, your focus will be learning the operation, understanding our guests and supporting the existing team. As you become established within the business, you will be encouraged to contribute ideas, support marketing initiatives, develop events and help identify opportunities for growth and improvement.
Key ResponsibilitiesGuest Experience & Hospitality
- Lead by example to deliver exceptional guest experiences.
- Ensure every guest receives a warm, professional and memorable welcome.
- Handle guest feedback and complaints professionally and effectively.
- Build relationships with regular guests and recognise special occasions.
- Support a culture where hospitality, professionalism and attention to detail are at the heart of everything we do.
Operations & Service Standards
- Lead shifts and ensure smooth daily operations across the venue.
- Maintain high standards of cleanliness, presentation and venue appearance.
- Monitor service flow and ensure guests receive attentive and consistent service.
- Support food, beverage and service quality standards.
- Ensure compliance with licensing, food safety, health & safety and company procedures.
- Manage opening, closing and cash handling procedures.
Team Leadership
- Lead, motivate and support the wider team.
- Assist with recruitment, onboarding and training.
- Encourage positive communication, teamwork and accountability.
- Support performance management and ongoing development of team members.
- Act as a role model for professionalism, attitude and standards.
Events, Marketing & Business Growth
- Support the planning and delivery of events, private dining experiences and functions.
- Help promote venue events, offers and experiences.
- Identify opportunities to increase guest engagement, reviews and repeat business.
- Contribute ideas to improve trading performance, customer experience and operational efficiency.
- Build positive relationships with local businesses, community organisations and venue partners where appropriate.
What We're Looking For
We would love to hear from candidates who have experience as:
- Senior Duty Manager
- Duty Manager
- Assistant Manager
- Restaurant Manager
- Bar Manager
- Hospitality Operations Manager
- Events Manager
You should be:
- Passionate about hospitality and guest experience.
- A confident and approachable leader.
- Comfortable leading busy service periods.
- Highly organised and able to multitask.
- Professional, reliable and solutions-focused.
- Commercially aware with a strong understanding of hospitality operations.
- Positive, proactive and willing to contribute ideas.
Desirable Experience
- Previous experience in a hospitality management role.
- Experience managing events, functions or private hire.
- Personal Licence Holder (desirable but not essential).
- Experience using reservation and EPOS systems.
- Knowledge of food safety and licensing requirements.
- Experience supporting recruitment, training and team development.
What We Offer
- Competitive salary of £27,000 – £33,000.
- Career development opportunities within a growing independent hospitality business.
- Supportive management team.
- Opportunity to help shape future events, promotions and business growth.
- Staff discounts and benefits.
- A genuine opportunity to make an impact within the business.
If you enjoy leading from the front, creating exceptional guest experiences and helping a hospitality business grow, we would love to hear from you.
Pay: £27,000.00-£33,000.00 per year
Work Location: In person
