Systems integration specialist Work, Jobs in Sunderland, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Employment Specialist
Recovery Connections —Sunderland
- £30,067 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Paid training
Quick apply
7d
Systems Specialist
Altrad —Middlesbrough
- System design
- Maintenance
Quick apply
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Data Migration and Governance Specialist
Thirteen —Middlesbrough
- £51,398 a year
- Call to connect
- Hybrid work
- Annual leave
11d
IS Specialist (Integrations)
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- Oracle
- Java
- SQL
- Annual leave
- Employee assistance programme
12d
Security Systems Design Consultant
Consultive Solutions Limited —Chester-le-Street
- £26,500 - £34,000 a year
- Full-time
- Hybrid work
- System design
- Travel
- IT
- Free parking
Quick apply
17h
Sage Intacct Implementation Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Microsoft Office
Professional Services Consultant
Sage —Newcastle upon Tyne
- Hybrid work
- Human resources
- Communication skills
- Annual leave
Billing Operations Specialist
CPOMS —Newcastle upon Tyne
- Microsoft Excel
- ERP systems
Quick apply
6d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Layout Integration Engineer
Assystem —Newcastle upon Tyne
- CAD
- Engineering
- IT
- Annual leave
- Referral programme
5d
ASO Specialist - UK&I
LeoVegas UK —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
- Analysis skills
- Communication skills
- Free parking
- Annual leave
6d
Senior Project Manager (Research Professional Futures)
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Project management
- University
- No degree
- Annual leave
- Employee assistance programme
11d
Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £72,711 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
11d
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Lamesley
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
3d
Systems Engineer
Assystem —Newcastle upon Tyne
- Engineering
- In-person
- Communication skills
Process Engineer
Assystem —Newcastle upon Tyne
- Engineering
- In-person
Principal Layout Integration Engineer
Assystem —Newcastle upon Tyne
- Engineering
- Business development
- IT
- Annual leave
- Referral programme
5d
Postdoctoral Research Associate
Durham University —Durham
- £38,784 - £41,064 a year
- Full-time
- Doctoral degree
- Engineering
- University
- Annual leave
- Employee assistance programme
4d

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

systems integration specialist jobs in sunderland, twr

Technical Support Specialist

Employment Specialist

Systems Specialist

Integration Support Specialist

Data Migration and Governance Specialist

IS Specialist (Integrations)

Security Systems Design Consultant

Sage Intacct Implementation Specialist

Professional Services Consultant

Billing Operations Specialist

Business Analyst - Newcastle

Layout Integration Engineer

ASO Specialist - UK&I

Senior Project Manager (Research Professional Futures)

Product Manager

Applied AI Engineer – Prompting & Evaluation

Systems Engineer

Process Engineer

Principal Layout Integration Engineer

Postdoctoral Research Associate

I want to receive the latest job alerts for systems integration specialist in sunderland, twr

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