Equans is looking for a Credit Controller to join our team based in Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.
You'll be based at our brand new, super modern Shared Services office in Newcastle, which is a dynamic multifunctional operation, where our people are committed to delivering great services that enable our business to meet its goals.
We invest in our people through a broad range of learning opportunities such as professional qualifications, collective/individual training, and personalised support programmes.
We care about the health and wellbeing of our people and we’re proud of our Better Health at work Gold certification, achieved through various campaigns and activities supporting our employees.
We champion diversity and inclusion in the workplace and have various forums across Shared Services where we encourage our people to take part, get involved and continue to shape and build on the culture we are proud of here at Equans Shared Services.
As a Credit Controller your focus is to mitigate risk and maximise cash collection from Equans UK&I customers. This position calls for an excellent communicator, with a tenacious attitude to work. Working directly with internal and external customers, the role requires excellent customer service and problem-solving skills. Timely identification and recording of disputes is an important part of the role, ensuring our sales ledgers are accurately reflected. The role requires a person who can influence with integrity to ensure we achieve on time payments and/or identify the reasons why an invoice is unable to be paid, and where possible, support swift resolution of the issues.
What will you deliver?
- Maintain contact by phone and emails with customers to ensure invoices are paid when they fall due or become overdue.
- Use of our 3rd Party solution to record all internal and external communication regarding debt balances.
- Identify disputes with required KPI’s, record accurately, including supporting documentation and assign to relevant business approvers,. Work with the business and/or customer to manage disputes through to conclusion.
- Support team colleagues to identify unallocated payments, request copy remittances from the customer to ensure cash in allocated in a timely manner.
- Refund credit balances promptly (where no debt is outstanding) and/or seek written approval from customer to allocate against outstanding debt.
- Escalate and/or propose legal action when appropriate, as per department KPI’s.
- Building strong business relationships with our Business Units (BU’s) and customers.
- Protect Equans from debt risk, by monitoring customer payment behaviours. Recommend changes in credit rating as required.
- Support and/or lead calls with BU’s to review and manage debt, as required.
- Ensure adherence to all department documents, policies and procedures.
- Review tasks on a regular basis to ensure SLAs are adhered to.
- Develop and maintain a good working knowledge of own area of responsibility.
- Provide other ad-hoc duties as required by the role.
- Work co-operatively and maintain effective relationships with others, internally and externally to Equans Business Services, as appropriate to your own area of responsibility.
- Contribute to the provision of a professional support service through the delivery of customer focused outputs, responding positively to feedback.
- Proactively identify process improvement opportunities, propose solutions, and take ownership of any relevant actions as required.
- Demonstrate a flexible can-do attitude to change, supporting our existing and future business needs.
What can we offer you?
On offer is a competitive salary and benefits package, which includes;
- 24 days annual leave (+ public holidays).
- Free parking.
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Previous Credit Control experience is desirable but not essential.
- Microsoft packages – Word and Excel at advanced levels.
- Knowledge of SAP financial systems is desirable
- A calm, confident, professional manner, and the ability to hold difficult conversations with customers and colleagues within the business.
- Persistence and determination.
- Excellent interpersonal skills and the ability to articulate to management issues with customer accounts.
- Experience in building and maintaining successful relationships.
- Self-motivated team player with strong customer/delivery focus.
- Good attention to detail.
- A positive approach, with an exceptional ‘can do’ attitude.
- Ability to manage large workloads and work to deadlines.
This role includes a Basic DBS check therefore ability to pass is essential.
Who are we?
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.
Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.
Our ambition
At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.
We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.
What's next?
If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
