experience manager Work, Jobs in surbiton, gtl (with Salaries)

Customer Success Manager
Relativity —London
- Full-time
Deputy Manager Kingston
INDITEX —Kingston upon Thames
- Full-time
- Leadership
- Employee discount
Quick apply
Deputy Manager
Iceland —Surbiton
- £34,188 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Operations Manager - Wandsworth
Gravity —London
- £42,075.50 a year
- Weekend availability
- Organisational skills
- Leadership
- Time management
- Employee discount
13d
Deputy Manager
Aldi —London
- £16.13 - £16.45 an hour
- Customer service
- Time management
- Annual leave
Group General Manager
Samko Hospitality Ltd —Surbiton
- Full-time
- Hospitality
- Up to 50% travel
- Master's degree
- Free parking
- Store discount
Quick apply
4d
Office Manager
Michael Page —Shepperton
- £30,000 - £35,000 a year
- Organisational skills
3d
Shop Manager
Greggs —Kingston upon Thames
- £35,714 a year
- Customer service
- Employee discount
Quick apply
Home Manager
Aria Care —London
- £70,000 a year
- Nursing home
- Leadership
Manager Designate - West London
Chisholm Hunter Ltd —Kingston upon Thames
- Full-time
- Management
- Employee discount
Quick apply
Town Manager
Admiral Slots —Kingston upon Thames
- £35,553 a year
- Weekend availability
- Customer service
Quick apply
5d
Massimo Dutti Department Manager - Kingston
INDITEX —Kingston upon Thames
- Full-time
- Employee discount
Quick apply
Sustainable Procurement Manager - Part time
Kingston University —Kingston upon Thames
- £50,160 - £59,306 a year
- Call to connect
- University
- IT
Performance Reporting & Business Intelligence Manager
RHP —Teddington
- £68,340 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
3d
Hotel Manager
Leesco Hotel Limited —Weybridge
- £50,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
12d
Business Administration Manager
Signature Senior Lifestyle —Kingston upon Thames
- £34,650 - £41,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Deputy General Manager
Pizza Express —Kingston upon Thames
- £32,400 - £36,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
- Referral programme
Quick apply
Assistant Manager
Five Guys UK —Kingston upon Thames
- From £36,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Assistant Shop Manager - Surbiton
Scope —Surbiton
- £13.45 an hour
- Part-time
- Sales
- IT
- Leadership
- Employee discount
12d
Server Infrastructure Manager
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £72,719 - £83,505 a year
- Full-time
- Azure
- Master's degree
- Analysis skills
- Employee assistance programme
11d

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experience manager jobs near surbiton, gtl

Customer Success Manager

Relativity -
London

Apply Now

Job details

Full-time

Qualifications

Account management

Full job description

Posting Type

Hybrid

Job Overview

The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers.

As an EMEA Customer Success Manager you will develop trusted-advisor relationships to drive success with our customers across Europe, Middle East and Africa. You will consult with customers to align on ROI opportunities and utilisation blockers. You will coordinate with teams across the business to achieve these goals and create cross-organisational clarity on progress, outcomes, and challenges while advocating for shared value. Goals might include introducing and implementing new features, expanding to new geographies or use cases, increasing efficiency with new workflows, orchestrating meaningful multi-threaded engagement between the customer and Relativity.

Job Description and Requirements

Your Role in Action

Drive Customer Success
- Develop trusted-advisor relationships with our EMEA accounts to understand their goals and align them with the value proposition of our Relativity suite of products.
- Consult with each account on return on investment (ROI) opportunities and utilisation blockers, and collaboratively build success plans to ensure their desired outcomes are achieved.
- Coordinate with cross-functional teams to execute the Success Plans, monitor progress, and address any challenges.
- Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI.
Create Shared Value
- Understand the return on investment (ROI) your accounts expect to receive from their RelativityOne subscription and, in collaboration with the assigned Account Executive, build Success Plans to ensure this ROI is achieved
- Identify and record “Verified Outcomes” (wins) when ROI is confirmed by the account.
- Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success
- Regularly analyse customer usage and account health to mitigate renewal risks, reduce product churn, and identify up-sell opportunities
Orchestrate Across Departments
- Project manage complex plans, such as onboarding new products across geographies.
- Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements

Your Skills

4+ years of customer-facing support in the Legal Data Intelligence industry
Expertise managing accounts in a customer-facing role
Experience in the software technology sector
Ability to address tactical issues while maintaining a long-term strategic vision
Excellent business writing and presentation skills
Strong team player with the ability to thrive in a collaborative environment
Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions.

Benefit Highlights:

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Two, week-long company breaks per year

Additional time off

Long-term incentive program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Suggested Skills:

Account Management, Active Listening, Communication, Customer Relationships, Customer Success, Empathy, Relationship Management, Retention Strategies, Sales, Training Delivery

Apply Now

Refine Your Search

experience manager jobs in surbiton, gtl

Customer Success Manager

Deputy Manager Kingston

Deputy Manager

Operations Manager - Wandsworth

Deputy Manager

Group General Manager

Office Manager

Shop Manager

Home Manager

Manager Designate - West London

Town Manager

Massimo Dutti Department Manager - Kingston

Sustainable Procurement Manager - Part time

Performance Reporting & Business Intelligence Manager

Hotel Manager

Business Administration Manager

Deputy General Manager

Assistant Manager

Assistant Shop Manager - Surbiton

Server Infrastructure Manager

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