Guest experience manager Work, Jobs in Surbiton, Gtl (with Salaries)

Group General Manager
Samko Hospitality Ltd —Surbiton
- Full-time
- Hospitality
- Master's degree
- Hotel
- Free parking
- Store discount
Quick apply
10d
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
12d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
11d
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Event Manager (Temporary Maternity cover)
LaingBuisson —London
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Administrative experience
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5d
Experience & Engagement Manager
Virgin Active —London
- From £40,000 a year
- Weekend availability
- Annual leave
- Employee discount
Reception Manager
YOTELPAD London Stratford Mission Control —London
- £35,000 a year
- Full-time
- Hotel
- Hotel experience
Quick apply
10d
Operations Manager
Your Apartment —London
- £44,000 - £55,000 a year
- Full-time
- Hospitality
- Maintenance
- Microsoft Office
Quick apply
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
1d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
10d
Guest Experience Host/Hostess
The View from The Shard —London
- £13.10 an hour
- Temporary
- Serving
- Hospitality
- Sales
- Employee discount
Quick apply
Family Activities Manager
Virgin Active —London
- Up to £33,800 a year
- Full-time
- Management
- Organisational skills
- Annual leave
- Employee discount
Stock Manager
Albert's Schloss London —London
- Up to £37,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Employee discount
Quick apply
11d
Assistant Manager
Everyman Media —Esher
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
5d
Relief Hostel Manager/Service Manager (12 months Fixed Term)
LHA London Ltd —London
- £37,500 - £40,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Management
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Assistant Manager
Five Guys UK —Kingston upon Thames
- From £36,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Holiday Camp Manager
Stroudley Walk Community Organisation —London
- £18 - £20 an hour
- Temporary
- Hospitality
- Management
- English
Quick apply
4d
Hospitality Academy Learning and Development Manager
Sodexo —Ascot
- £47,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
11d
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Supervisor
Popeyes UK —Kingston upon Thames
- £12.75 - £13.25 an hour
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Flexible schedule
Quick apply

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Group General Manager

Samko Hospitality Ltd
Surbiton

Quick apply

Job details

Full-time
10 days ago

Benefits

Free parking
Store discount
On-site gym
Company pension
Employee discount
On-site parking

Qualifications

Hospitality
Multilingual
Master's degree
Supervising experience
Continuous improvement
Human resources
Guest services
Leadership
Hotel experience

Full job description

About Us

Samko Hospitality Limited proudly manages well-established brands including:

Crowne Plaza London – Kingston
Hampton Suites
Ravens Ait
Stanhill Court Hotel

At Samko Hospitality, we combine global brand standards with a personalised, people-first approach. Our service philosophy, “Dare to Connect,” empowers our teams to deliver warm, authentic, and engaging guest experiences. We are proud to foster an inclusive, collaborative, and high-performing culture where colleagues feel valued and supported.

If you are passionate about hospitality, driven by results, and thrive on building strong relationships, you will feel at home with us.

DUTIES AND RESPONSIBILITIES

Operational Leadership

Lead and support property leadership teams across the portfolio.
Conduct regular operational reviews, audits, and property inspections.
Ensure compliance with company standards, policies, and legal requirements.
Lead operational improvement initiatives and business transformation projects.

Financial Performance

Drive revenue growth, profitability, and operational efficiency.
Support budgeting, forecasting, and capital expenditure planning.
Monitor KPIs and implement corrective action plans where required.

People & Culture

Develop and mentor leadership teams.
Drive succession planning, talent development, and employee engagement.
Foster a culture of accountability, collaboration, and continuous improvement.

Guest Experience & Quality

Champion exceptional guest experiences across all properties.
Monitor guest satisfaction scores and service standards.
Implement quality assurance and continuous improvement programs.

Stakeholder Management

Maintain relationships with owners, brand partners, vendors, and stakeholders.
Represent Samko Hospitality Limited at industry and community events.
Frequent travel between properties is required.
Travel includes audits, operational reviews, meetings, training, conferences, and project implementation.
Overnight travel may be required.
Travel is expected to comprise approximately 50% of working time.

Benefits:

Company pension
Employee discount
Free parking
On-site gym
On-site parking
Store discount

Ability to commute/relocate:

Surbiton KT6 5QQ: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

What are your salary expectations?

Education:

Master's (preferred)

Experience:

8years: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Location:

Surbiton KT6 5QQ (preferred)

Willingness to travel:

75% (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in surbiton, gtl

Group General Manager

Training Coordinator

Customer Experience Manager

Head Host / Reservations & Guest Experience Lead

Event Manager (Temporary Maternity cover)

Experience & Engagement Manager

Reception Manager

Operations Manager

Front of House Manager

People Operations Manager - Events

Guest Experience Host/Hostess

Family Activities Manager

Stock Manager

Assistant Manager

Relief Hostel Manager/Service Manager (12 months Fixed Term)

Assistant Manager

Holiday Camp Manager

Hospitality Academy Learning and Development Manager

Guest Service Manager

Supervisor

I want to receive the latest job alerts for guest experience manager in surbiton, gtl

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