patients services call Work, Jobs in surrey (with Salaries)

Patients Services Call Handler
FRMG —Slough
- £12.75 an hour
- Part-time
- Customer service
- Travel
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
13d
Patient Services Team Member
Woodlands and Clerklands Partnership —Crawley
- £12.21 an hour
- Overtime
- Customer service
- Computer literacy
- GP surgery experience
- Store discount
- Annual leave
Quick apply
2d
Self - Employed Children and Young People Assessor - Remote
CareADHD —Canary Wharf
- £100 - £105 an hour
- Temporary
- Remote
- Communication skills
- Nursing
Quick apply
6d
GP Patient Services Team Member
The Wall House Surgery —Reigate
- From £12.72 an hour
- Full-time
- Customer service
- GP surgery experience
- Organisational skills
- Sick pay
Quick apply
7d
Call Handler/Receptionist
The Orchard Surgery —Slough
- £12.71 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
1d
Lunchtime Teaching Assistant
Fennies Day Nurseries Ltd —Eltham
- Up to £14 an hour
- Monday to Friday
- Working with children
- Annual leave
- Referral programme
Quick apply
Companion Call Volunteer
AlzheimersSociety —London
- Call to connect
- Remote
- IT
- Communication skills
Health Advisor/FOH
MyHealthcare Clinic —Esher
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Outbound Call Centre Operator
Love Teeth Dental —Stonecot
- From £13 an hour
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Employee discount
Quick apply
6d
Call Handler NHS - Outbound Sales
Penrose Health —London
- Full-time
- Communication skills
Quick apply
5d
Bank Mammographer
LycaHealth —Orpington
- £30 an hour
- Call to connect
- Bachelor's degree
- Patient care
Antenatal Administrator
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Part-time
- Communication skills
7d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Receptionist – Weekend
Vets Now —Guildford
- £14.05 an hour
- Weekend availability
- Annual leave
8d
Patient Services Administrator
Nuffield Health —Haywards Heath
- £25,545 a year
- Full-time
- Customer service
- Organisational skills
- Front desk
- Employee discount
- Gym membership
Receptionist – Sunday
Vets Now —Staines-upon-Thames
- £15.40 an hour
- Annual leave
2d
Receptionist NHS
Penrose Health —London
- £25,000 - £26,500 a year
- Full-time
- GP surgery experience
- Communication skills
Quick apply
5d
Medical Receptionist
Violet Lane Medical Practice —Croydon
- £12.71 an hour
- Part-time
- Medication administration
- Customer service
- GP surgery experience
- Store discount
- Employee discount
Quick apply
1h
Front of House Administrator (Zero Hours Contract)
London Gynaecology —London
- £16 an hour
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
2d
Customer Operations Agent (Collections)
Onmo —London
- £33,000 a year
- Hybrid work
- CRM software
- Customer service
- Negotiation
5d

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Patients Services Call Handler

FRMG
Slough

Quick apply

Job details

Permanent | Part-time
£12.75 an hour
13 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
On-site parking

Qualifications

Customer service
GCSE
Numeracy
Front desk
IT
Communication skills
Office experience

Full job description

Patient Services Call Handler x1

Salary: £12.75 per hour

Hours of work: Permanent, Part time, Flexible 20 Hours per week. The core hours to work will be Mon to Fri 08.00-18.30 on a Rota basis.

Location: All 4 locations, Slough

About the role

Would you like to join our friendly, dedicated, and supportive team of clinicians and non-clinicians at a large NHS general practice based in Slough, Berkshire?

We are seeking to appoint two motivated and enthusiastic individuals with excellent customer care experience to join our Patient Services (PSU) team within the practice. PSU Call Handlers reports directly to the PSU Manager. We offer, plus your salary good benefits package, as well as the opportunity to work in a supportive and collaborative environment with a diverse committed and dedicated workforce from different ethnic backgrounds ensuring the quality of our services to our patients are to a high standard.

You will be an integrated member of the PSU Team of 24 staff within the Practice, supporting the qualified professionals who work in partnership to ensure our patients enjoys a positive experience in their contact with the Practice. You will be first point of contact with our patients and the Practice ensuring our patients access appropriate care and services in a timely, compassionate, and respectful way for the efficient running of the Practice. You will be based at Weeks Drive one of our sites but expected to travel to Farnham Road Practice for training and meetings.

About the Practice

Farnham Road Medical Group (FRMG) is an outstanding, progressive, large training GP practice, with four sites based in Slough looking after nearly 38,730 patients. The practice is committed to innovation in providing high quality health care for our patients and a protected working and learning environment for our staff. Our Primary Health Care Team continues to grow with GPs working alongside Practice Nurses, Health Care Assistants, Physician Associates, Clinical Pharmacists, Paramedics, MSK Practitioners, Care Co-ordinators, Social Prescribers. This strong clinical team combined with our dedicated Patient Services Team provide an evolving healthcare and medical service to meet the varying needs of our patients and, in turn, provide what we believe is a sustainable model of modern General Practice. We have expanded our expertise and have transformed how we provide medical services to Slough’s diverse population.

Our vision is simple: ‘looking after our staff to Put Patients First ’ and we are committed to providing services that tailor to their needs. We strive to achieve this through brilliant leadership, teamwork, communication, problem sharing and solving, training, education, and continued development.

Key Responsibilities:

To process telephone calls for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professionals.

Relay messages as required between doctors, patients, colleagues, and other professionals.

Advise patients that fees and charges may be made for services performed by the Practice, which are outside the scope of those offered free by the NHS.

Log requests for home visits on to the computer appointment system include all relevant information.

Ensure complete and accurate documentation of each patient contact.

Communicate effectively with patients and families regarding complex information about their care, provide advice and information to patients, carers, and their families where appropriate.

Communicate effectively and work collaboratively with medical, nursing, allied health professionals and operational staff to ensure delivery of a co-ordinated service.

Liaise with Patient Services Manager to process daily tasks list.

Your Skills/knowledge

To have a minimum of two years experiences in Customer care or reception environment.

Excellent interpersonal, customer care, and communication skills, and ability to handle customer complaints in an appropriate manner.

Ability to work independently and as part of a team and performed effectively under pressure.

Good standard of literacy and numeracy.

Be highly motivated with excellent timekeeping.

Good IT knowledge and excellent knowledge of Microsoft Package.

Can build a rapport with our patients from different ethnic backgrounds and show empathy when dealing with their queries.

What we offer

Annual holiday entitlement – Annual leave is 28 holidays including bank holidays with extra 3 days after 5 years continuous service.

Christmas Privileged leave – Up to three days between Christmas and the new year (outside of contractual leave allowances), at the discretion of the Partners.

NHS Pension – Occupational pension scheme, opened to all employees starting from your first date of employment.

Learning and development – we want you to learn daily to enhance your skills, abilities, and knowledge. We have fantastic range of opportunities depending on your job role, with mentors that are committed to ensure your development and progression throughout your career with the practice.

Employment benefits – The Classic Health Shield Plan Level 2, that enables employees to claim money back on their healthcare costs such as Dental, Optical, Health & Wellbeing and many more.

Free on-site parking at all our locations

Why should you apply?

If you are a motivated and experienced customer care agent with a hands-on approach to providing customer care service, who is looking for a challenging, rewarding and fulfilling role in primary care, then we would love to hear from you.

Pay: £12.75 per hour

Benefits:

Company pension
Health & wellbeing programme

Education:

GCSE or equivalent (required)

Experience:

Customer service: 2 years (required)
Receptionist: 1 year (required)
Reception: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patients services call jobs in surrey

Patients Services Call Handler

Patient Services Team Member

Self - Employed Children and Young People Assessor - Remote

GP Patient Services Team Member

Call Handler/Receptionist

Lunchtime Teaching Assistant

Companion Call Volunteer

Health Advisor/FOH

Outbound Call Centre Operator

Call Handler NHS - Outbound Sales

Bank Mammographer

Antenatal Administrator

Head of CS - Under 18s Services

Receptionist – Weekend

Patient Services Administrator

Receptionist – Sunday

Receptionist NHS

Medical Receptionist

Front of House Administrator (Zero Hours Contract)

Customer Operations Agent (Collections)

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