Experienced (private) patient services & bookings coordinator Work, Jobs in Sutton, Eng (with Salaries)

Patient Enquiry & Sales Coordinator
Smiles by the River —London
- £25,000 - £30,000 a year
- Full-time
- Sales
- English
- Administrative experience
Quick apply
5d
Patient Enquiry & Treatment Coordinator (Private Dental Practice)
Harley Street Dental Studio —London
- £35,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
3d
Medical Secretary
Medserv —Haywards Heath
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance programme
- Gym membership
Quick apply
Dental Receptionist
NHS Dentist —London
- £27,040 - £33,280 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Store discount
- Annual leave
Quick apply
5d

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Patient Enquiry & Treatment Coordinator (Private Dental Practice)
Harley Street Dental Studio —London
Previous Treatment Coordinator, patient sales or new-patient enquiry experience would be highly advantageous. Your experience of treatment coordination, enquiry…
£35,000 - £40,000 a year
Quick apply
3d
Patient Enquiry & Sales Coordinator
Smiles by the River —London
A minimum of *3 years' experience* in a sales, appointment booking, patient coordination, treatment coordination or consultative sales role.
£25,000 - £30,000 a year
Quick apply
5d

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experienced (private) patient services & bookings coordinator jobs near sutton, eng

Patient Enquiry & Sales Coordinator

Smiles by the River -
London

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Job details

Permanent | Full-time
£25,000 - £30,000 a year
5 days ago

Qualifications

Sales
English
Administrative experience
B2B sales
Organisational skills
Communication skills

Full job description

Join Our Growing Team

Smiles by the River is a modern, high-end private dental clinic in Battersea, specialising in cosmetic, implant and advanced restorative dentistry. As our clinic continues to grow, we are looking for an experienced Patient Enquiry & Sales Coordinator to join our team.

This is not an entry-level position. We are looking for someone with a proven track record in sales, appointment conversion or patient coordination who is confident handling enquiries, building trust with prospective patients, and consistently converting interest into booked consultations.

If you're passionate about delivering an exceptional patient experience while achieving outstanding results, we'd love to hear from you.

The Role

As the first point of contact for many of our new patients, you will play a key role in the growth of the practice by converting inbound enquiries into booked consultations through professional, consultative conversations.

Your responsibilities will include:

Responding to inbound telephone, website, email and social media enquiries.
Converting qualified patient enquiries into booked consultations.
Building trust and rapport with prospective patients through confident, personalised conversations.
Following up with patients who are not yet ready to book and nurturing enquiries through to conversion.
Managing email, SMS and telephone communications efficiently and professionally.
Maintaining accurate patient records using our practice management system.
Working closely with the clinical team to ensure an exceptional patient journey from first enquiry through to consultation.
Supporting continuous improvements to our patient enquiry and conversion processes.

This role is focused entirely on inbound enquiries .

Performance Expectations

This is a results-driven position with clearly defined KPIs. Success will be measured through:

Consultation booking conversion rates.
Follow-up completion and lead management.
Quality of patient communication.
Administrative accuracy.
Individual and team performance targets.

We're looking for someone who enjoys working towards measurable goals, takes ownership of their performance, and consistently delivers excellent results.

Essential Experience

To be considered for this role, you must have:

A minimum of 3 years' experience in a sales, appointment booking, patient coordination, treatment coordination or consultative sales role.
A proven history of consistently achieving or exceeding sales and conversion targets.
Experience converting inbound enquiries into appointments or consultations.
Excellent communication, relationship-building and objection-handling skills.
Confidence closing appointments through natural conversations without relying on scripts.
Experience working in a KPI-driven environment where performance is measured.
Excellent written communication skills.
Exceptional organisational and administrative skills with strong attention to detail.
Confidence using CRM or practice management systems.
A proactive attitude and genuine passion for delivering outstanding customer service.

Full training will be provided on our treatments, systems and processes.

What We Offer

Competitive basic salary.
Attractive commission structure linked directly to performance.
Inbound enquiries only – no cold calling.
Full training and ongoing professional development.
A modern, high-end working environment.
Supportive and ambitious team culture.
Career progression opportunities within a growing private dental clinic.

Why Join Smiles by the River?

We believe every patient interaction matters. You'll be joining a team committed to exceptional patient care, clinical excellence, and delivering an outstanding experience from the very first enquiry.

If you're an experienced sales professional who enjoys helping people make confident decisions while consistently delivering results, we'd love to hear from you.

Pay: £25,000.00-£30,000.00 per year

Work Location: In person

Quick apply

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experienced (private) patient services & bookings coordinator jobs in sutton, eng

Patient Enquiry & Sales Coordinator

Patient Enquiry & Treatment Coordinator (Private Dental Practice)

Medical Secretary

Dental Receptionist

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