Call center manager Work, Jobs in Sutton, Gtl (with Salaries)

Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Weekend availability
- Management
- Human resources
- Communication skills
Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
1d
Contact Centre Customer Success Manager
Zoom —London
- Full-time
- Hybrid work
- In-person
4d
Customer Success Manager
Speechmatics —London
- Hybrid work
- Spanish
- Contracts
- APIs
Travel Contact Centre Team Manager
Saga —Crawley
- £28,000 - £30,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
5d
Call Centre Manager
Veetec Motor Group —Hayes
- From £30,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
5d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Service Delivery Manager – Contact Centre & Specialist Removals Team
Metropolitan Police —Charlton
- £45,986.00 - £54,743.25 a year
- Full-time
- Travel
- Negotiation
4d
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Operations (Dialer & Campaign Manager)
Teya —London
- Full-time
- Sales
- Analysis skills
Sales Development (Lead Gen and Telemarketing)
CMS Distribution —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
11d
Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro
Aria Systems —London
- Remote
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Lead Engineer (Specialist) in DATA COLLECTION AND PUBLICATION (DCP)
Bank of England —London
- £80,320 - £90,360 a year
- Full-time
- Azure
- Windows
- SQL
- Annual leave
10d

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Contact Centre Team Leader
Wandle Housing Association Limited. —London
Oversee enquiries across calls, emails, chatbots, and social media-ensuring timely, quality responses. Permanent - Full Time - Hybrid working (2 office days per…
£40,000 a year
1d
Contact Centre Team Leader
Premium Credit Limited —London
As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 12-15 Customer Service Advisors, ensuring that great customer service and support…

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Contact Centre Team Manager - Fintech

Foundever -
Kingston upon Thames

Apply Now

Job details

Full-time
Up to £32,000 a year

Qualifications

Management
Performance management
Human resources
Communication skills

Full job description

Req ID#: 412015

Kingston, UK, Kingston, GB, Kingston,

Job Description:

‎

Foundever® is looking for a dedicated and people-focussed leader to support the smooth running of daily operations on our Intuit account in Kingston! If you’re passionate about people management and excellent customer experiences, then we encourage you to read on and apply...

WHAT YOU'LL BE DOING

As a Team Manager, our people are your customers. You play a pivotal part in putting your team first and inspiring them to be great.

We advocate a People First approach throughout our business with Customer Experience as our area of expertise. In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Clients.

ABOUT YOU

It is essential you have passion for management and customer service in order to create an environment for success through regular coaching, engaging and motivating your team.

It is also important that you are a confident and experienced leader, with great problem solving skills that can effectively deliver in a fast paced and changeable environment.

You will be a self-assured competent manager with experience in delivering effective HR solutions, from return to works to disciplinary procedures.

By leading the way you will develop your team’s skills and confidence in order for them to build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.

KEY RESPONSIBILITIES

Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved.
Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors.
Continually review and monitor work performance of all Advisors against agreed KPI’s.
Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
Facilitate a culture of open and honest two-way communication with all team members.
Ensure action from employee satisfaction surveys are implemented and continuously reviewed.
Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job.
Ensure appropriate actions are taken to improve client satisfaction survey scores.

YOUR PROFILE AND EXPERIENCE

Experience: Minimum 1 year experience in a Team Manager/Supervisor role, ideally within a contact centre (Essential)

Leadership: Evidence of effective interpersonal, coaching/supervisory skills.

Expertise: Previous experience working in a call centre environment is essential.

Communication Skills: Excellent telephone, computer/keyboard, verbal and written communication skills.

Ability: Good numeric and verbal reasoning skills.

Critical thinking: Effective problem-solving skills.

Employee Performance: Performance Management skills.

Handling: Client/customer management skills.

WHAT WE'RE OFFERING

Salary: Up to £32,000 per annum, dependent on experience

Bonus: 10% monthly

Location: KT2 6LZ, Kingston upon Thames, UK (on-site working)

Contracted Hours: 37.5 hours per week

Working Hours: Monday to Friday, 08:00 to 19:00, and Saturday & Sunday, 09:00 to 18:00 (1 in 3 weekends)

Contract Duration: Permanent, full-time

Start Date: ASAP

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at [email protected]. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.

Apply Now

Refine Your Search

call center manager jobs in sutton, gtl

Contact Centre Team Manager - Fintech

Contact Centre Team Leader

Contact Centre Customer Success Manager

Customer Success Manager

Travel Contact Centre Team Manager

Call Centre Manager

VRES Contact Centre Manager

Contact Centre Team Leader

Sales Lead - Outbound Contact Centre

Service Delivery Manager – Contact Centre & Specialist Removals Team

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Sales Operations (Dialer & Campaign Manager)

Sales Development (Lead Gen and Telemarketing)

Service Coordinator Team Leader

Sr. Director, Product Mktg & Outbound Product Mgmt - Allegro

Lead Engineer (Specialist) in DATA COLLECTION AND PUBLICATION (DCP)

More jobs to discover

I want to receive the latest job alerts for call center manager in sutton, gtl

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‎

WHAT YOU'LL BE DOING

ABOUT YOU

KEY RESPONSIBILITIES

YOUR PROFILE AND EXPERIENCE

WHAT WE'RE OFFERING

Apply Now! We look forward to reviewing your application.

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