Service desk coordinator Work, Jobs in Sutton, Gtl (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
12d
Customer Service & Cake Store Coordinator
EM CAKES —London
- £25,500 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Store discount
- Paid training
Quick apply
9d
Reception/Administrator
Begg Practice —London
- £12.71 an hour
- Part-time
- Microsoft Word
- Google Suite
- Microsoft Excel
- Health & wellbeing programme
- Employee discount
Quick apply
1h
Executive Coordinator
Tecknuovo —London
- Hybrid work
Facilities Coordinator
JLL —London
- In-person
6d
Project Coordinator
Netcalibre Ltd —London
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
Quick apply
9d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —London
- Full-time
- In-person
Quick apply
6d
Fleet Coordinator
Eddison White —Merton
- £27,000 - £29,000 a year
12d
Clinic Coordinator
Surrey Park Women's Clinic —Guildford
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Patient Care/Reception Team Member
Dentaprime UK plc —London
- Full-time
- Customer service
- English
- Accounting
- Annual leave
Quick apply
5d
Service Coordinator
Mitie —Chessington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
People & Talent Coordinator
Monica Vinader —London
- Hybrid work
- Management
- Travel
Quick apply
3d
Receptionist
Howden Group Holdings —London
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
9d
House Coordinator
Maslow's —London
- £14 - £15 an hour
- Full-time
- Front desk
- Employee discount
- Referral programme
Quick apply
9d
Facilities Coordinator
Yondr Group —Slough
- English
- Microsoft Office
Project Coordinator - 12-month fixed-term
WSP —London
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Flexitime
- Work from home
Project Delivery Engineer
Total IT Technology Solutions Ltd —London
- £34,000 - £37,000 a year
- Weekend availability
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
9d
Workplace Coordinator
Hearst Networks —London
- Hybrid work
- Customer service
- Microsoft Office
- Front desk
Service Delivery Coordinator
Legends Global (Europe) —London
- Weekend availability
- Customer service
Quick apply
Workplace Experience Coordiantor
Apleona —London
- Monday to Friday
- Hospitality
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
12 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

service desk coordinator jobs in sutton, gtl

Freshdesk coordinator

Customer Service & Cake Store Coordinator

Reception/Administrator

Executive Coordinator

Facilities Coordinator

Project Coordinator

Facilities Coordinator

Fleet Coordinator

Clinic Coordinator

Patient Care/Reception Team Member

Service Coordinator

People & Talent Coordinator

Receptionist

House Coordinator

Facilities Coordinator

Project Coordinator - 12-month fixed-term

Project Delivery Engineer

Workplace Coordinator

Service Delivery Coordinator

Workplace Experience Coordiantor

I want to receive the latest job alerts for service desk coordinator in sutton, gtl

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