Claims Manager - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Leadership
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Assistant Operations Manager
Chevron Traffic Management —Nuneaton
- Microsoft Office
- Supervising experience
- Construction
Quick apply
Business Support Executive
Surecare UK ltd —Birmingham
- £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Operations & Compliance Manager
C & M Global Ltd —Wolverhampton
- £45,000 - £55,000 a year
- Supervising experience
- Continuous improvement
- Organisational skills
Quick apply
2d
Finance Manager
Norton Industrial Doors Ltd —Birmingham
- £50,000 - £60,000 a year
- Overtime
- Microsoft Excel
- English
- Accounting
- Free parking
- Sick pay
Quick apply
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Sales
Quick apply
Operations Manager
InPost UK —Lichfield
- £38,000 - £40,000 a year
- Analysis skills
- Continuous improvement
- Driving
- Employee assistance programme
- Life insurance
Quick apply
Operations Manager
EMR Group —Wednesbury
- Full-time
- Project management
- IT
- Annual leave
Quick apply
14d
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Service Coordinator
Sunfish Services Limited —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
6d
Sales Consultant
APP Wholesale Ltd —Tamworth
- Full-time
- Sales
- Organisational skills
Quick apply
Senior Operations Manager – Stafford Facility
Caterpillar —Stafford
- £88,251 a year
- Full-time
- Annual leave
11d
Senior Operations Manager QSR
Ballantine Recruitment —Birmingham
- £60,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
1d
Small Stores Team Manager
Epwin Group PLC —Tamworth
- Full-time
- Organisational skills
- Leadership
- Time management
Quick apply
Operations Manager
Cora Health —Wolverhampton
- £56,006 - £60,446 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee discount
3d
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
14d
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Operations Manager
Great Bear —Minworth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
9d
Store Manager
EG On The Move Ltd —Shenstone
- £31,500 - £33,000 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply

I want to receive the latest job alerts for business operations manager in sutton coldfield, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business operations manager jobs near sutton coldfield, wmd

Claims Manager - Commercial & Schemes

Howden Group Holdings -
Birmingham

Apply Now

Job details

Full-time

Qualifications

Microsoft Office
Performance management
Leadership
Certificate in Insurance

Full job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We guide our clients through the complexities of commercial risk with confidence and clarity. From large corporates to emerging ventures, we understand the diverse needs of modern businesses and craft bespoke solutions that empower them to navigate uncertainty and achieve sustainable growth. Our deep expertise allows us to protect our clients’ assets and fuel their progress. When they succeed, we celebrate with them; when challenges arise, we stand firmly by their side.

Join us and become part of a team committed to delivering exceptional service. This as a full‑time, permanent role with a hybrid working arrangement. You’ll work two days each week from our Birmingham office, giving you dedicated time with colleagues and key stakeholders.

The Opportunity

We’re looking for a high‑impact Claims Manager to lead a high‑performing team within our Commercial Claims Division. This is a key leadership role where you’ll take full ownership of a team of Claims Executives and Handlers driving performance, strengthening capability, and shaping meaningful career progression.

You’ll be a visible and hands‑on leader, recognised for developing people, building technical excellence, and creating an environment where individuals can thrive. Through coaching, mentoring, and clear direction, you’ll empower your team to deepen their commercial claims expertise and consistently deliver outstanding client outcomes.

You’ll also play a central role in embedding a positive, inclusive, and performance‑driven culture one that values accountability, continuous improvement, and high standards across every aspect of claims delivery.

With teams based in Stourbridge, Derby, and Wales, there is regular travel to stay closely connected, ensuring a consistent approach, strong team engagement, and a high‑quality service across all locations.

Key Duties & Responsibilities

Lead, inspire, and develop a team of Claims Executives and Handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression.
Conduct regular 1‑2‑1s, performance reviews, skills gap analyses, and wider performance management activities (including Performance Improvement Plans, apprenticeship development, and recruitment), using insights to drive individual development plans, improve capability, and ensure a high‑performing, well‑resourced team.
Take full ownership of day‑to‑day Claims team operations, ensuring efficient handling of commercial claims and delivery of a high‑quality, client‑focused service.
Support and implement operational strategy, policies, and procedures, ensuring alignment with business objectives and consistent service excellence.
Drive a culture of accountability, continuous improvement, and high performance, leading by example and setting clear expectations.
Identify process inefficiencies and performance trends, using MI and data dashboards to inform decisions and working closely with the Claims Operations and Business Performance Manager to deliver sustainable improvements.
Collaborate effectively with internal stakeholders including HR, L&D, Broking, and Client Servicing teams to enhance team capability, engagement, and client outcomes.
Build and maintain strong internal and external relationships to support effective claims handling and continuous knowledge sharing.
Manage and resolve client complaints in a timely and professional manner, ensuring adherence to regulatory and compliance standards.

Experience & Professional Qualifications

Minimum of 3 years’ experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high‑performing teams.
Cert CII qualified (or working towards).
Proficient in Microsoft Office and data/reporting tools.

Knowledge Requirements

Strong understanding of general insurance principles and commercial claims handling.
Knowledge of relevant legal and regulatory frameworks within the commercial insurance sector.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

Apply Now

Refine Your Search

business operations manager jobs in sutton coldfield, wmd

Claims Manager - Commercial & Schemes

Operations Planning & Delivery Manager

Assistant Operations Manager

Business Support Executive

Operations & Compliance Manager

Finance Manager

Client Liaison Manager

Operations Manager

Operations Manager

Account Manager Team Manager

Service Coordinator

Sales Consultant

Senior Operations Manager – Stafford Facility

Senior Operations Manager QSR

Small Stores Team Manager

Operations Manager

Operations Manager - Customs & Brokerage

National Contract Manager

Operations Manager

Store Manager

I want to receive the latest job alerts for business operations manager in sutton coldfield, wmd

Related Searches

Explore jobs in more locations

Who are we?

What do we offer in return?

Reasonable adjustments

Jobseeker tools

Employer Tools

Browse

Stay Connected