Centre head Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

Service Centre Operator
Nuvoli Limited —Elford
- £26,230 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Quick apply
9d
Education Centre Supervisor
Explore Learning —Birmingham
- From £27,000 a year
- Full-time
- English
- Employee discount
- Referral programme
Catalogue Controller
Alliance Automotive Procurement Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Travel Consultant
Trailfinders —Solihull
- £44,000 - £49,000 a year
- Sales
8d
Zoo - Education Officer
Drayton Manor Resort Ltd —Tamworth
- Full-time
- Communication skills
- Resort
- Free parking
Quick apply
Assistant Retail Manager
Salvation Army Trading Co. Ltd. —Lichfield
- £28,728 a year
- Full-time
- Customer service
11d
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
8d
Education Centre Manager
Explore Learning —Birmingham
- £31,250 - £33,750 a year
- Full-time
- English
- Leadership
- Employee discount
- Referral programme
Warehouse Supervisor
PHOENIX Healthcare Distribution Limited —Birmingham
- £16.48 an hour
- Supervising experience
- First Aid Certification
- Warehouse experience
- Free parking
- Annual leave
Warehouse Team Leader
PHOENIX Healthcare Distribution Limited —Birmingham
- £13.55 an hour
- Full-time
- Communication skills
- Free parking
- Annual leave
Investigating Officer (0626)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- Analysis skills
- University
- Communication skills
9d
Bartender
Limegreen Marketing —Birmingham
- £16.50 - £18.00 an hour
- 12 hour shift
- Hospitality
- Bar
- Management
- Employee discount
- Sick pay
Quick apply
Head of CSU
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
Health Care Support Worker
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £25,272 a year
- Full-time
2d
Customer Service Administrator (TRA)
The Right Advice —Solihull
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Referral programme
- Sick pay
Quick apply
10d
Supervision & Development Manager
The Right Advice —Solihull
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Referral programme
- Sick pay
Quick apply
3d
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
4d
Project Support Officer (111657-0626)
University of Warwick —Coventry
- £31,236 - £34,610 a year
- University
1d
Head of Live Well Commissioning
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
Senior Income and Information Officer
Walsall Healthcare NHS Trust —Walsall
- £49,387 - £56,515 a year
- Full-time
3d

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Service Centre Operator

Nuvoli Limited -
Elford

Quick apply

Job details

Full-time
£26,230 a year
9 days ago

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Driving Licence
Microsoft Outlook
Technical support
Organisational skills
Telecommunication
IT
Communication skills
Help desk

Full job description

Job Brief

Looking for a candidate for an immediate start and lives within short commutable distance our head office in Elford.

You will be a member of a growing team that manages incoming calls, emails and enquiries from our customers regarding their mobile or fixed telecoms estates. The Service Centre Operator provides first-line technical and customer support for telecommunications services, including voice, data, and connectivity solutions. The role is responsible for diagnosing faults, resolving service issues, and ensuring a high level of customer satisfaction through efficient and professional support.

Key Responsibilities

Act as the first point of contact for telecom-related incidents, service requests, and enquiries
Provide troubleshooting and resolution for issues relating to voice services, Hardware or software issues and connectivity
Log, manage, and track incidents using a ticketing system, ensuring accurate documentation and timely updates
Escalate complex or unresolved issues to second- or third-line support teams in line with SLAs
Liaise with internal teams, suppliers, and network providers to coordinate fault resolution
Perform basic configuration and provisioning tasks for telecom services where required
Ensure all work complies with company processes, security standards, and regulatory requirements
Deliver clear, professional communication to customers at all times

Experience and skills

Previous experience in a telecoms, IT helpdesk, or technical support role (preferred but not essential)
Basic understanding of telecommunications
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to work under pressure and manage multiple tickets simultaneously
Customer-focused approach with strong attention to detail
Experience using ticketing systems and remote support tools (beneficial but not required)
Proficient in relevant computer applications (Outlook, Word, Excel)
Able to work independently within a team setting
Organisational skills
Attention to detail

Schedule
Monday - Friday, 37.5 hours per week. 9am - 5.30pm

Holiday
24 days per annum + bank holidays, rising to 29 days with service
Additional half day's annual leave each month

Location of Work
Due to the location of our offices you must hold a full UK driving license

Job Type: Full-time

Pay: £26,230.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Private medical insurance

Licence/Certification:

driving license, or are you able to reliably commute? (required)

Work Location: In person

Quick apply

Refine Your Search

centre head jobs in sutton coldfield, wmd

Service Centre Operator

Education Centre Supervisor

Catalogue Controller

Travel Consultant

Zoo - Education Officer

Assistant Retail Manager

Sales Team Manager - Contact Centre

Education Centre Manager

Warehouse Supervisor

Warehouse Team Leader

Investigating Officer (0626)

Bartender

Head of CSU

Health Care Support Worker

Customer Service Administrator (TRA)

Supervision & Development Manager

Head of Field Sales (UK & Ireland)

Project Support Officer (111657-0626)

Head of Live Well Commissioning

Senior Income and Information Officer

I want to receive the latest job alerts for centre head in sutton coldfield, wmd

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