Service leader Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
Inclusion & Outcomes Lead
Head Office —Birmingham
- Up to £70,000 a year
- Full-time
- Travel
- Leadership
- School
- Employee assistance programme
- Employee discount
10d
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
Team Leader - supported accommodation
Expectations UK —Aston
- £27,000 - £30,000 a year
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
Restaurant Supervisor
The Belfry —Sutton Coldfield
- £30,789.22 - £32,427.22 a year
- Full-time
- Maintenance
- Hotel
- Restaurant
- Free parking
- Health & wellbeing programme
Quick apply
Store Manager
Aldi —Tamworth
- £52,910 - £69,000 a year
- Annual leave
Estates Supervisor
Keys Group —Birmingham
- Up to £34,700 a year
- Monday to Friday
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Assistant Branch Manager
Travis Perkins —Tamworth
- Full-time
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Sales Support (Part-Time)
Shape Technologies Group UK —Hinckley
- From £15,000 a year
- Part-time
- Sales
- Customer service
- Computer literacy
- Sick pay
Quick apply
6d
Clinical Support Specialist
Steris —Birmingham
- Full-time
- Sales
- Contracts
- In-person
Quick apply
Community Dementia Navigator
Age Conects West Midlands —Birmingham
- £27,300 a year
- Weekend availability
- Hybrid work
- Communication skills
- Teaching
- Nursing
- Free parking
- Health & wellbeing programme
Quick apply
2d
Team Leader - Residential Care Service
New Harmony Care Group —Birmingham
- £14.25 an hour
- Weekend availability
- Childcare
- Working with children
- Driving
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Barista Maestro
Costa Limited —Shenstone
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
9d
Support worker
Sense —Birmingham
- £13 an hour
- Full-time
- Annual leave
- Employee discount
6d
Re-Housing Officer
Birmingham City Council —Birmingham
- £35,412 - £44,075 a year
- Hybrid work
- Presentation skills
4d
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Catalogue Controller
Alliance Automotive Procurement Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Helpline Team Leader (Full Time)
Birmingham Mind —Birmingham
- £29,099 a year
9d
Assistant Manager
Starbucks —Sutton Coldfield
- Part-time
- Leadership
- Store discount
- Employee assistance programme

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service leader jobs near sutton coldfield, wmd

Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

service leader jobs in sutton coldfield, wmd

Duty Manager - Guest Experience

Inclusion & Outcomes Lead

Intelligence Analyst

Team Leader - supported accommodation

Restaurant Supervisor

Store Manager

Estates Supervisor

Assistant Branch Manager

Senior Scheduler

Sales Support (Part-Time)

Clinical Support Specialist

Community Dementia Navigator

Team Leader - Residential Care Service

Barista Maestro

Support worker

Re-Housing Officer

Crematorium Manager

Catalogue Controller

Helpline Team Leader (Full Time)

Assistant Manager

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