Executive support officer Work, Jobs in Sutton Scotney, Ham (with Salaries)

Executive Contact Officer
South Western Railway —Southampton
- £35,944 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee discount
Executive Assistant
CornerstoneHealthcare —Waterlooville
- £40,000 a year
- Full-time
- Organisational skills
- Communication skills
- Paid training
- Employee assistance programme
8d
Executive Assistant
Partnering Health Ltd —Fareham
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
13d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Communications and Engagement Manager
Girlguiding South West England —Salisbury
- £32,000 - £35,000 a year
- Temporary
- Hybrid work
- Management
- Travel
- In-person
- Free parking
- Sick pay
Quick apply
13d
Office Experience & Leadership Support Coordinator
Benifex —Southampton
- £29,000 - £39,000 a year
- Microsoft Office
- Organisational skills
- Front desk
- Employee assistance programme
Deputy Workplace Manager
Defence Science and Technology Laboratory —Bulford
- £30,741 - £35,088 a year
- Full-time
- Remote
- Presentation skills
- Business
- Annual leave
8d
Attendance Officer
St Mark's Church of England School —Southampton
- Up to £26,233.74 a year
- Full-time
- Administrative experience
- Bachelor's degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Third Party Security Analyst
Maritime and Coastguard Agency —Southampton
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
12d
Health Protection Practitioner
UK Health Security Agency —Fareham
- £33,422 - £48,117 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
11d
Chief Internal Auditor
Southampton City Council —Southampton
- £94,853 - £104,158 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
7d
Aeronautical Control Room Officer
Maritime and Coastguard Agency —Fareham
- £37,985 a year
- 12 hour shift
- Presentation skills
- Travel
- IT
- Annual leave
- Employee assistance programme
5h
Technical Training Advisor
Maritime and Coastguard Agency —Southampton
- £30,485 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
1d
Senior Service Operations Manager
Office for National Statistics —Fareham
- £41,985 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
13d
Contract Manager
Forestry Commission —Lyndhurst
- £40,388 - £43,482 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
9d
Compliance and Facilities Officer
Maritime and Coastguard Agency —Southampton
- £30,485 a year
- Part-time
- Hybrid work
- Maintenance
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Attendance Officer
Southampton City Council —Southampton
- £28,792 - £31,022 a year
- Full-time
- Customer service
- Communication skills
- School
4h
Administration Officer
Crowne Plaza Basingstoke —Basingstoke
- £12.71 an hour
- Full-time
- Microsoft Office
- Administrative experience
- QuickBooks
Quick apply
12d
Animal Assisted learning support worker (with children and young adults)
Change of Scene —Frensham
- £15.13 an hour
- Full-time
- Childcare
- Working with children
- In-person
- Sick pay
Quick apply
Reprographics Officer
West Berkshire Council —Newbury
- £24,796 - £25,583 a year
- Full-time
- English
- Organisational skills
- School
2d

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Executive Contact Officer

South Western Railway -
Southampton

Apply Now

Job details

Full-time | Fixed term contract
£35,944 a year

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Complaint handling
Continuous improvement
Organisational skills
Communication skills

Full job description

Before applying for this role, please download and read the job description document attached to the bottom of this advert.

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

The Executive Contact Officer plays a critical role in protecting South Western Railway's (SWR) reputation and customer experience by managing complex, escalated and high-risk complaints. The role ensures that customers receive fair, consistent and timely outcomes, particularly where issues have not been resolved through initial contact. By taking ownership of executive and regulatory correspondence, managing responses to all cases involving senior leaders and external bodies such as the Rail Ombudsman, the role ensures compliance with industry standards while delivering high-quality, professional communication both written and via escalated telephone contacts. Through effective resolution of complex cases, sound decision-making and clear customer communication, the role supports SWR's commitment to putting customers first and bringing people together to get the most out of life.

Your main responsibilities will be (please download job description for more detailed information):

Executive and stakeholder correspondence
complaint escalation and case management
regulatory and compliance handling
customer outcomes and decision making
stakeholder and operational support
continuous improvement and insight

Essential Knowledge/Skills/Experience

Strong verbal communication skills, with the ability to manage complex, sensitive or escalated telephone conversations, using empathy and judgement to achieve effective outcomes
Demonstrates resilience, professionalism and composure when managing complex, sensitive or high-pressure customer situations
Strong experience handling complex or escalated customer complaints, with a focus on achieving fair, consistent and well-reasoned outcomes
Excellent written communication skills, with the ability to produce clear, professional correspondence tailored to senior stakeholders and external bodies
Proven ability to investigate cases thoroughly, analyse information and apply sound judgement to make balanced decisions
Ability to manage sensitive and high-risk cases with discretion, professionalism and attention to detail
Strong organisational skills, with the ability to manage multiple cases, meet challenging deadlines and maintain accuracy under pressure
Ability to interpret and apply policies, procedures and regulatory requirements, including data protection obligations, in decision-making
Confident stakeholder engagement skills, with the ability to work collaboratively across teams to resolve complex issues

Desirable Knowledge/Skills/Experience

Experience handling executive or director-level correspondence or working within a complaints escalation or regulatory environment
Experience working within a regulated industry or environment with defined compliance standards
Knowledge of Rail Ombudsman processes or experience liaising with external regulatory bodies
Understanding of complaint handling standards within a regulated or service-based industry
Experience contributing to process or service improvements through insight or feedback
Familiarity with customer contact systems or case management tools

About the location

Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working pattern

You will work an average of 37 hours per week over 5 days.

Monday to Friday between 08:00-20:00 on a 4 week rotational roster.

Example of shifts are: 08:00-16:00, 10:00-18:00, 12:00-20:00

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employees
Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

executive support officer jobs in sutton scotney, ham

Executive Contact Officer

Executive Assistant

Executive Assistant

Head of Service Desks - Reading, UK

Communications and Engagement Manager

Office Experience & Leadership Support Coordinator

Deputy Workplace Manager

Attendance Officer

Third Party Security Analyst

Health Protection Practitioner

Chief Internal Auditor

Aeronautical Control Room Officer

Technical Training Advisor

Senior Service Operations Manager

Contract Manager

Compliance and Facilities Officer

Attendance Officer

Administration Officer

Animal Assisted learning support worker (with children and young adults)

Reprographics Officer

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