Customer support & client services occupations Work, Jobs in Sutton In Ashfield, Ntt (with Salaries)

Customer Service Representative
World of Sweets —Sutton-In-Ashfield
- £27,700 a year
- Temporary
- Hybrid work
- CRM software
- Health & wellbeing programme
- Work from home
Quick apply
1d
Inbound Customer Service Advisor (Emergency Support Line)
ant marketing —Sheffield
- £13 an hour
- Computer literacy
- Data entry
- Communication skills
- Paid training
Quick apply
Customer Service Advisor
Entrance Composite door solutions —Nottingham
- £26,000 - £30,000 a year
- Full-time
- Salesforce
- English
- Analysis skills
Quick apply
3d
Customer Service Representative
Premier E-Cigs Ltd —Mansfield
- £12.71 an hour
- Part-time
- Computer literacy
- Analysis skills
- Data entry
Quick apply
10d
Customer Service Advisor
Experian —Nottingham
- Full-time
- Hybrid work
- Annual leave
Quick apply
I&C Metering Advisor
Yü Group —Nottingham
- £26,228 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Assistant
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Computer literacy
- Salesforce
- Organisational skills
2d
Final Duties Client Care Coordinator
Fidler & Pepper Ltd —Mansfield
- Organisational skills
10d
Consumer Support Case Handler - Initial 6 Month FTC
The CDA Group Ltd —Nottingham
- £24,785.69 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
- Gym membership
Quick apply
3d
Customer Service Advisor
NAPIT —Mansfield
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
10d
Client Onboarding Advisor
Irwin Mitchell —Sheffield
- Hybrid work
- Employee discount
8d
School's Relationship & Engagement Associate
Cress —Nottingham
- £26,000 - £27,000 a year
- Part-time
- CRM software
- Salesforce
- Travel
Quick apply
2d
Customer Care Assistant
Saint Flooring Ltd —Nottingham
- £24,500 - £26,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- English
- Free parking
- Profit sharing
Quick apply
2d
Customer Service Representative - Part Time
Biffa Waste Services —Barlborough
- £25,174 a year
- Part-time
- Free parking
Quick apply
Customer Services Executive
Reconomy Connect —Newark-on-Trent
- £27,980 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Salesforce
- Free parking
- Store discount
Customer Service Administrator (Hallam Help Administrator) Multiple roles available
Sheffield Hallam University —Sheffield
- £26,707 - £27,319 a year
- Full-time
- Hybrid work
- University
- Continuous improvement
2d
Customer Support Co-ordinator
Public Sector Resourcing —Mansfield
- Part-time
Customer Service Advisor
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Annual leave
3d
Customer Liaison Officer
Network Plus —Alfreton
- Management
- Leadership
- Communication skills
Quick apply
Apprentice Service Advisor
EE —Sheffield
- From £23,110 a year
- Full-time
- No experience needed
- Employee discount

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customer support & client services occupations jobs near sutton in ashfield, ntt

Customer Service Representative

World of Sweets -
Sutton-In-Ashfield

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Job details

Temporary | Part-time
£27,700 a year
1 day ago

Benefits

Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Employee assistance programme
Employee discount
Life insurance
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Customer interaction
Multidisciplinary collaboration

Full job description

Join the fab team at World of Sweets, the UK's leading confectionery distributor, where we believe that work should be sweet as sugar!

We are seeking individuals who can bring their A-game and sprinkle a little magic into our vibrant and innovative environment. As part of our team, you'll have the opportunity to work with exclusive global brands and help create exciting new products that will leave our customers on cloud nine.

We value creativity, collaboration and a commitment to excellence. Our salaries and unique benefits look to ensure our employees feel valued and inspired. If you're ready to make a sweet impact in the world of confectionery and roll with the best, apply now and help us delight customers everywhere - because here, every day is a candy-coated adventure!

Our hardworking and super knowledgeable Customer Service team are based in Sutton in Ashfield. We are now looking to recruit a full-time Customer Service Representative to join them – you will be based on our Inbound Team. This is a fantastic opportunity for someone with customer service experience.

The department operates Monday to Friday 8am-6pm; start and finish times work on a 3 week, rotational basis; 8am-4pm week one, 9am-5pm week two and 10am-6pm week three. The team also take it in turns to cover calls for a few hours on a Saturday morning (which can be done from home).

This is a full-time role, 37.5 hours per week - shifts will vary on a weekly basis between the office hours of 8.00am-6.00pm, and will be given a week or more in advance.

Plus, one Saturday a month which will be paid as overtime and will be work from home once fully trained.

Once you have been trained, there will be the opportunity to work one day a week from home should you choose to do so.

Our Customer Service Representative role will be responsible for:

Managing our high volume of direct customer contacts into Customer Service in line with core service standards to effectively handle calls and emails to achieve first contact resolution
Identifying issues and priorities and to work across the business to find the most customer focused, cost effective and timely resolution
Assessing inbound customer email enquiries to deliver first contact resolution
Effective customer issue resolution to deliver world class customer service
Ensuring the correct capture and correct coding of all inbound contacts via internal CRM system
Capturing all contacts into the CC regardless of method of contact
Complaints Management: The CSR will own, resolve and review all inbound contacts
Handling social media enquiries through FB and twitter within agreed SLA’s – using the appropriate tone of voice to match the situation
Handling all post into the CC and processing and logging accordingly
Sending internal compliment letters to the recipients
Assessment and discussions of complaint trends within CC – communicating and escalating where appropriate
Working cross functionally across interfacing teams and stakeholders to fully align and engage on areas to drive service improvement
Being a Customer Service Champion and be the subject matter expert to drive understanding and improve ways of working across the team

Who would suit this role?

With previous customer service experience ideally gained in a similar environment, you will be passionate about providing the best customer experience all the time, every time. You will be prepared to take accountability, be proactive and positive all the time. Teamwork will form a fundamental part of your daily life!

We have a relaxed culture with a truly fantastic mix of people and skills. On top of salary and pension offerings, there is life assurance along with a number of regularly reviewed benefits including access to not one but two Employee Assistance Programmes for you and your family (which include free doctors appointments and access to mental health professionals), a cycle2work scheme, discounts for a variety of different retailers and fitness/leisure outlets, regular inhouse training which allows us to further educate our colleague around subjects such as mental health and the menopause.

We also offer our colleagues the chance to study towards relevant qualifications which includes courses via the apprenticeship route.

Oh, and there’s sweets a plenty…..truly temping treats!!

As an equal opportunities’ employer, World of Sweets is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join World of Sweets.

Pay: £27,700.00 per year

Benefits:

Casual dress
Company pension
Health & wellbeing programme
Life insurance
On-site parking
Work from home

Experience:

Customer Service Represenative: 1 year (required)

Work Location: Hybrid remote in Sutton-In-Ashfield NG17 5LN

Quick apply

Refine Your Search

customer support & client services occupations jobs in sutton in ashfield, ntt

Customer Service Representative

Inbound Customer Service Advisor (Emergency Support Line)

Customer Service Advisor

Customer Service Representative

Customer Service Advisor

I&C Metering Advisor

Customer Service Assistant

Final Duties Client Care Coordinator

Consumer Support Case Handler - Initial 6 Month FTC

Customer Service Advisor

Client Onboarding Advisor

School's Relationship & Engagement Associate

Customer Care Assistant

Customer Service Representative - Part Time

Customer Services Executive

Customer Service Administrator (Hallam Help Administrator) Multiple roles available

Customer Support Co-ordinator

Customer Service Advisor

Customer Liaison Officer

Apprentice Service Advisor

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