Contact centre Work, Jobs in Swadlincote, Dby (with Salaries)

Customer Service Advisor
First Fence —Swadlincote
- £29,644.30 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
7d
Contact Centre Handler
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
13d
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
Help Desk Operator
Derby City Council —Derby
- £23,925 - £29,540 a year
- Call to connect
- Communication skills
- Annual leave
- Employee assistance programme
10d
Customer Services Coordinator
Mi Hub Ltd —Derby
- £25,065.82 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Castle Donington
- £14.29 an hour
- Overtime
- Hybrid work
- Customer service
- Computer literacy
- Administrative experience
School Health Engagement & Development Coordinator
Purely Nutrition Ltd —Burton-On-Trent
- From £13.50 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexitime
Quick apply
3d
New Business Customer Representative
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Life insurance
- Referral programme
Customer Service Advisor
Derby City Council —Derby
- £25,583 - £25,989 a year
- Full-time
- Customer service
- Microsoft Office
- IT
6d
Elections Administrator
Derby City Council —Derby
- £26,403 - £27,254 a year
- Full-time
- Hybrid work
- Customer service
- English
- Annual leave
- Employee assistance programme
10d
Experienced Contact Centre Agent
Allscreens Nationwide —Leicester
- From £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
4d
Probation Officer - Derby City
HM Prison & Probation Service —Derby
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Customer Advisor First Notification of Loss
Hastings Direct —Leicester
- From £26,230 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Life insurance
- Referral programme
British Gas Business - Customer Service Apprentice
Centrica —Leicester
- £18,995 - £30,044 a year
- Hybrid work
- Customer service
- No experience needed
- IT
4d
Accounts Receivable Recovery Officer
Derby City Council —Derby
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Work from home
3d
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
14d
Customer Service Advisor
ATM Group —Leicester
- £25,875 a year
- Full-time
- Bilingual
- Spanish
- Customer service
- Referral programme
Quick apply
13d
Receptionist - Part Time
The Very Group —Derby
- Part-time
- Customer service
- Organisational skills
- Front desk
- Employee discount
Quick apply
4d
Information Security Officer
Derby City Council —Derby
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme

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Customer Service Advisor

First Fence -
Swadlincote

Quick apply

Job details

Full-time
£29,644.30 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
English
Microsoft Office

Full job description

Welcome to First Fence - where security meets innovation!

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £29,644.30 per annum

Hours: 42.5 hours per week, Monday-Friday between the hours of 08:00-18:00

Location: Kiln Way, Swadlincote, DE11 8EA

Why First Fence?

Same-day delivery across the UK
Six strategic locations, including our National Distribution Centre
Extraordinary growth since 2010
️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

Position:

As a Customer Service Adviser, you’ll thrive in our fast-paced department, serving as the frontline representative of our company. Your role will be pivotal in delivering exceptional customer service experiences, ensuring each interaction is handled with care, efficiency, and professionalism. From answering and directing calls to resolving complaints and fostering positive relationships, you will play a crucial part in maintaining our high standards of customer satisfaction and loyalty.

Duties and Responsibilities

Handle incoming calls, emails and messages from customers promptly and professionally, addressing their questions, concerns and requests
Investigate and resolve customer complaints, issues or disputes efficiently and effectively, aiming for satisfactory outcomes and maintaining customer loyalty
Assist customers with tracking shipments, processing returns and issuing refunds or exchanges as necessary ensuring accuracy and timelines
Provide technical assistance to customers experiencing difficulties with products, troubleshooting problems and guiding them through solutions
Update and maintain accurate records of customer interactions, transactions, enquiries and complaints in the CRM system for future reference and analysis
Coordinate with other departments and your line manager to address customer needs, feedback and improve overall customer satisfaction
Stay informed about company policies, procedures and products to provide consistent information to customers
Escalate unresolved or complex issues to appropriate supervisors or managers for further investigation and resolution, ensuring a timely and satisfactory outcome for the customer
Maintain a positive and professional demeanor in all customer interactions, even in challenging or stressful situations to uphold the company’s reputation and brand image
Serve as first point of contact for all incoming calls, directing them to the appropriate department or individual within the organisation
This list is not exhaustive

Requirements:

Skills, Qualifications, Experience and Competencies

Clear Telephone manner
Excellent written and spoken English
Experience using programs like SAP and Microsoft office, including word, excel outlook and PowerPoint
Goodorganisation and time management
Customer focused with a passion for delivery to the highest standards
A true team player who can work collaboratively with others
Able to be proactive and act on own initiative
Accuracy and attention to detail
Good financial knowledge

Other information:

Join Us for a Career Beyond Ordinary!

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

✨ Benefits Snapshot:

️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together! #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

Quick apply

Refine Your Search

contact centre jobs in swadlincote, dby

Customer Service Advisor

Contact Centre Handler

Sales Team Manager - Contact Centre

Customer Service Advisor

Help Desk Operator

Customer Services Coordinator

Customer Service & Operations Analyst

School Health Engagement & Development Coordinator

New Business Customer Representative

Customer Service Advisor

Elections Administrator

Experienced Contact Centre Agent

Probation Officer - Derby City

Customer Advisor First Notification of Loss

British Gas Business - Customer Service Apprentice

Accounts Receivable Recovery Officer

Contact Centre Manager

Customer Service Advisor

Receptionist - Part Time

Information Security Officer

I want to receive the latest job alerts for contact centre in swadlincote, dby

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