Technical support occupations Work, Jobs in Swadlincote, Dby (with Salaries)

Service Centre Operator
Nuvoli Limited —Elford
- £26,230 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Quick apply
9d
Customer Support Specialist
TMS (Analysis) Ltd —Nottingham
- From £29,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
Quick apply
5d
Financial Systems Support Analyst (D365)
The Manufacturing Technology Centre —Coventry
- £30,000 - £40,000 a year
- Overtime
- Communication skills
Quick apply
Associate IT Support Technician
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Application Support Technician
University of Nottingham —Nottingham
- £29,740 - £36,446 a year
- Part-time
- Customer service
- IT
3d
EV Technical Support Engineer
Tritium Power Solutions AU —Coventry
- £35,000 - £38,000 a year
- Hybrid work
- Engineering
- No degree
- Travel
- Work from home
- Employee assistance programme
Quick apply
JUNIOR IT SUPPORT TECHNICIAN
BULKHEAD —Derby
- £24,000 - £28,000 a year
- Full-time
- Windows
- Driving
- Linux
Cisco Technical Success Manager
Softcat —Birmingham
- Hybrid work
- Sales
- Travel
- Organisational skills
- Flexible schedule
IT Support Technician
Holovis International —Hinckley
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Scripting
- Health & wellbeing programme
- Referral programme
Quick apply
8d
IT Support Engineer
Kazzoo Ltd —Leicester
- £28,000 - £32,500 a year
- Full-time
- Customer service
- Analysis skills
- Computer networking
Quick apply
3d
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
9d
Helpdesk Customer Service Advisor
Experian —Nottingham
- Full-time
- Customer service
Quick apply
3d
Customer Support Agent (Maternity cover)
Cyncly —Ashby-De-La-Zouch
- Full-time
- CRM software
- Customer service
- ERP systems
9d
Customer Support Specialist – IT & Technical Support
TEK SHOP —Wollaton West
- £28,000 - £32,000 a year
- Weekend availability
- Customer service
- Windows
- Microsoft Office
- Free parking
Quick apply
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
12d
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
4d
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Customer Services Support Technician
Secure Retail Ltd —Coalville
- From £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
3d
Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
3d
Data and IT Support Assistant
Age UK Coventry and Warwickshire —Coventry
- £27,170.85 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Employee assistance programme
Quick apply
5d

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technical support occupations jobs near swadlincote, dby

Service Centre Operator

Nuvoli Limited -
Elford

Quick apply

Job details

Full-time
£26,230 a year
9 days ago

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Driving Licence
Microsoft Outlook
Technical support
Organisational skills
Telecommunication
IT
Communication skills
Help desk

Full job description

Job Brief

Looking for a candidate for an immediate start and lives within short commutable distance our head office in Elford.

You will be a member of a growing team that manages incoming calls, emails and enquiries from our customers regarding their mobile or fixed telecoms estates. The Service Centre Operator provides first-line technical and customer support for telecommunications services, including voice, data, and connectivity solutions. The role is responsible for diagnosing faults, resolving service issues, and ensuring a high level of customer satisfaction through efficient and professional support.

Key Responsibilities

Act as the first point of contact for telecom-related incidents, service requests, and enquiries
Provide troubleshooting and resolution for issues relating to voice services, Hardware or software issues and connectivity
Log, manage, and track incidents using a ticketing system, ensuring accurate documentation and timely updates
Escalate complex or unresolved issues to second- or third-line support teams in line with SLAs
Liaise with internal teams, suppliers, and network providers to coordinate fault resolution
Perform basic configuration and provisioning tasks for telecom services where required
Ensure all work complies with company processes, security standards, and regulatory requirements
Deliver clear, professional communication to customers at all times

Experience and skills

Previous experience in a telecoms, IT helpdesk, or technical support role (preferred but not essential)
Basic understanding of telecommunications
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to work under pressure and manage multiple tickets simultaneously
Customer-focused approach with strong attention to detail
Experience using ticketing systems and remote support tools (beneficial but not required)
Proficient in relevant computer applications (Outlook, Word, Excel)
Able to work independently within a team setting
Organisational skills
Attention to detail

Schedule
Monday - Friday, 37.5 hours per week. 9am - 5.30pm

Holiday
24 days per annum + bank holidays, rising to 29 days with service
Additional half day's annual leave each month

Location of Work
Due to the location of our offices you must hold a full UK driving license

Job Type: Full-time

Pay: £26,230.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Private medical insurance

Licence/Certification:

driving license, or are you able to reliably commute? (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in swadlincote, dby

Service Centre Operator

Customer Support Specialist

Financial Systems Support Analyst (D365)

Associate IT Support Technician

Application Support Technician

EV Technical Support Engineer

JUNIOR IT SUPPORT TECHNICIAN

Cisco Technical Success Manager

IT Support Technician

IT Support Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

Helpdesk Customer Service Advisor

Customer Support Agent (Maternity cover)

Customer Support Specialist – IT & Technical Support

Service Analyst

IT Support Analyst

IT Support Technician

Customer Services Support Technician

Service Desk Analyst

Data and IT Support Assistant

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