Customer experience leader Work, Jobs in Swaffham, Nfk (with Salaries)

Customer Experience Team Leader
Zipwater —Dereham
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Service Advisor
FMG Repair Services —Norwich
- £29,823 a year
- IT
- Annual leave
- Employee discount
Quick apply
7d
Assistant Manager
Farmfoods —Norwich
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
5d
Store Manager
Wickes —Thetford
- Full-time
- Annual leave
Store Manager
Vision Express —Norwich
- Leadership
- School
- Annual leave
- Employee assistance programme
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
3h
Senior Specialist, Sustainability Advisory & LCA
Faerch Group —Ely
- Call to connect
- In-person
Quick apply
4d
Account Director (Retail Marketing)
DS Smith —Ely
- Full-time
- Hybrid work
- Management
- Sales
- Contracts
- Employee assistance programme
- Employee discount
Customer Success Manager
NielsenIQ —Norwich
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Graduate Management Trainee - King's Lynn
Enterprise Mobility —King's Lynn
- Full-time
- Sales
- Customer service
- Bachelor's degree
Customer Co-ordinator - Fixed Term
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
4d
Retail Merchandiser
eXPD8 —King's Lynn
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- Communication skills
- Referral programme
General Manager
Nandos —Ely
- Up to £46,000 a year
- Full-time
- Hospitality
- Leadership
- Employee discount
- Referral programme
12d
Retail Customer Service
Entain —Bury St. Edmunds
- £13 an hour
- Overtime
- Cash handling
Customer Co-ordinator
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
7d
Clinical Administrator
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Travel
- IT
2h
Technical College Assessor
KLM UK Engineering —Norwich
- £30,000 a year
- Full-time
- Driving
- In-person
- Teaching
- Free parking
- Employee discount
Quick apply
11d
Despatch / Yard Operative
Tradelink Direct Ltd —Mildenhall
- £12.71 - £13.50 an hour
- Full-time
- In-person
- Leadership
- Mechanical knowledge
Quick apply
13d
Assistant Manager - Riverside Bar and Kitchen
Riverside Bar & Kitchen —Ely
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
4d
Costa Barista Maestro - Team Leader
Scoffs —Dereham
- £13 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Customer Experience Team Leader

Zipwater -
Dereham

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Leadership
Communication skills

Full job description

Are you passionate about leading teams and delivering world-class customer service?

Zip Water is seeking a dynamic Customer Success Team Leader to oversee the daily operations of our Aftersales Team, while supporting the wider Customer Success department.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.

As a Team Leader, you will lead the team of advisors providing, feedback, support and maintain high standards of customer service taking into account the needs of both internal and external customers. The role will require a customer focused problem solver with strong communication and leadership skills to drive continuous improvement and team cohesion.

Core Role & Responsibilities:

Drive a culture of accountability, empathy, and continuous improvement, by fostering a collaborative, motivated, and customer-oriented team culture.
Lead, coach, and develop a team to meet performance targets and adhere to standards
Day to day resource planning of the Aftersales team using data to support key KPIs.
Oversee the Aftersales process, ensuring timely and efficient allocation of resource to meet customer SLAs.
Champion a customer-first approach across the team and wider Customer Experience Team.
Using customer feedback to investigate areas of improvement and implement in line company process to improve the customer journey.
Work collaboratively with other Team Leaders within our Customer Experience Team to optimise workflows and resource allocation.
Build good working relationships with all colleagues based on trust and respect to ensure we can deliver for the customer.
Conduct regular team meetings, one-to-ones, and performance reviews
Establish KPIs to accurately Aftersales performance
Report on teams performance, highlighting successes and addressing areas for improvement.

Requirements

Able to communicate effectively with different individuals within the business whether this is in person, via phone or email
Proven track record in leading high performance Customer Experience teams
Great leadership & problem solving skills
The ability to help deliver exceptional customer service & operational efficiency
The desire and passion to drive continuous improvement and innovation

Benefits

25 days annual leave + bank holidays
Company Sick Pay
We offer a professional collaborative environment that is relaxed and focused
Full training and continuous support with your team
Free onsite parking
Cycle to Work scheme available
A market leading company pension
Holiday purchase scheme
Life assurance
Employee rewards and discounts through Perks at Work
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme
Well-being programs – including discounted gym membership
Access to on-going learning and development with our online learning platform

Quick apply

Refine Your Search

customer experience leader jobs in swaffham, nfk

Customer Experience Team Leader

Service Advisor

Assistant Manager

Store Manager

Store Manager

Contact Centre Team Manager - Customer Service

Senior Specialist, Sustainability Advisory & LCA

Account Director (Retail Marketing)

Customer Success Manager

Graduate Management Trainee - King's Lynn

Customer Co-ordinator - Fixed Term

Retail Merchandiser

General Manager

Retail Customer Service

Customer Co-ordinator

Clinical Administrator

Technical College Assessor

Despatch / Yard Operative

Assistant Manager - Riverside Bar and Kitchen

Costa Barista Maestro - Team Leader

I want to receive the latest job alerts for customer experience leader in swaffham, nfk

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