It support Work, Jobs in Swanmore, Ham (with Salaries)

IT Service Desk Analyst
CooperVision —Fareham
- Full-time
- Customer service
- Communication skills
1d
Service Desk IT Technician Level 1
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Hybrid work
- Windows
- IT
- Communication skills
- Work from home
1d
Junior Operations Analyst
kingfisher —Southampton
- 12 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Windows
3d
M365 Support Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- University
- Mentoring
- Employee discount
7d
Technical Support Engineer L1
Bardwood Support Services —Portsmouth
- £24,420.00 - £51,458.22 a year
- Temporary
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
Quick apply
14d
Permit Co-Ordination Office (PCO) Technical Support
Defence Science and Technology Laboratory —Fareham
- £40,224 - £45,545 a year
- Part-time
- Remote
- Presentation skills
- Business
- Annual leave
IT & Document Control Assistant
SB Joinery (UK) Ltd —Stockbridge
- £28,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Scripting
- Free parking
- Profit sharing
Quick apply
8d
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
1d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
1st Line Support Engineer
Lester Aldridge —Southampton
- Microsoft Powerpoint
- Microsoft Word
- Azure
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Technology Systems Consultant
Paultons Park —Romsey
- £45,000 a year
- Weekend availability
- In-person
7d
Technical Support Desk Agent
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Free parking
- Employee assistance programme
Quick apply
17h
IT & DOCUMENT CONTROL ASSISTANT
SB Joinery —Stockbridge
- Free parking
- Referral programme
7d
Help Desk Coordinator - Siemens
Emcor —Eastleigh
- £30,056 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
IT Technician
Spectrum Geosurvey Limited —Lymington
- £25,000 - £28,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply
Service Centre Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £40,000 - £44,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
2d
IT Network Support
Barfoots of Botley —Chichester
- ERP systems
- Continuous improvement
- Scripting
- Free parking
- Employee assistance programme
Quick apply
3d

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IT Service Desk Analyst

CooperVision -
Fareham

Apply Now

Job details

Full-time
1 day ago

Benefits

Company pension

Qualifications

Operating systems
Customer service
Software deployment
File management
Application support
Communication skills

Full job description

Job title: IT Service Desk Analyst

Department: IT

Location: Southampton, Adanac Park

Working hours: 37.5 hours per week Monday to Friday (onsite)

A brighter future awaits you

Job Summary

The IT Service Desk Analyst will install, configure, evaluate, maintain, monitor, and troubleshoot client computing hardware and software to meet or exceed published SLA’s, with effective management of the customer relationship during the support process.

Primarily responsible for providing first level support through handling incoming queries from internal customers. Initial customer contact could be over the phone , via request and incident management self-service, email, messaging or in person.

Essential Functions & Accountabilities:

Answers, responds to inbound calls and electronic requests from internal customers.
Creates and documents all support incidents from internal customers into the IT Service Management system.
Provides first line support to resolve all tickets at the service desk before transferring to other IT and business teams.
Analyzes and attempts to resolve tickets related to software and hardware.
Establishes and develops relationships with other IT teams through frequent constructive communication.
Complies with and supports policies and procedures.
Ensures timely resolution or escalation of tickets, and promptly communicates progress to internal customers.
Handles customers’ issues or requests with a professional attitude.
Provides user support in highly virtualized global environments.
Participants in the out-of-hours support call rotation.
Performs other related duties as assigned.

Qualifications, Knowledge, Skills and Abilities:

Exceptional Customer Service skills, including but not limited to excellent telephone manner and the ability to manage challenging situations and expectations.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Excellent written, oral, and interpersonal communication skills with a focus on listening and questioning skills.
Ability to conduct research and products to provide support as required.
Ability to present ideas in business-friendly and user-centric language.
Excellent technical knowledge of client computing hardware and software, including operating systems, applications, and related products, web browsers, and utility tools such as anti-virus, file management and deployment software.
Working technical knowledge of current protocols, operating systems, and standards.
Excellent technical knowledge of mobile devices (smart phones, tablets, etc.).

Experience:

Extensive application support experience
Hands-on hardware troubleshooting experience.
Extensive equipment support experience with laptops, desktops, mobile devices, etc.

Education:

A degree in the field of computer information systems and/or professional qualifications with work experience.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including, health cash plan, 25 days holiday, pension scheme, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in you career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. With our CooperPride, African Descent, Woman’s Impact Network and Mind Body and Wellbeing Employee Resource Groups, we offer opportunities for employees to learn and grow within an inclusive and safe space.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities.

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Refine Your Search

it support jobs in swanmore, ham

IT Service Desk Analyst

Service Desk IT Technician Level 1

Junior Operations Analyst

M365 Support Analyst

Technical Support Engineer L1

Permit Co-Ordination Office (PCO) Technical Support

IT & Document Control Assistant

Support Analyst - Application Support

IT Operations Analyst - The Vision Centre

Service Desk Analyst

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

1st Line Support Engineer

Second Line Support

Technology Systems Consultant

Technical Support Desk Agent

IT & DOCUMENT CONTROL ASSISTANT

Help Desk Coordinator - Siemens

IT Technician

Service Centre Helpdesk Manager

IT Network Support

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